Cancel Healthy Pet Club the easy way

Service summary

Healthy Pet Club is a preventive pet healthcare membership operated by CVS under Medivet Group Ltd. Members pay a recurring fee for vaccinated care, parasite protection, nurse checks and discounts on services and medication.

Who runs it

Healthy Pet Club is run by CVS (CVS (UK) Limited) under the Medivet Group Ltd corporate umbrella. The parent company is CVC Capital Partners.

Membership structure

Memberships run for 12 months. CVS offers Core and Advanced membership tiers on some plans; Advanced usually adds unlimited consultations where available.

Phone

1. Dial 01379-671800.
2. Provide the registered client name and membership details.
3. State clearly you want to cancel the Healthy Pet Club membership.
4. Ask the agent to confirm the cancellation and record the cancellation date.
5. Ask for written confirmation by email or post and note the agent's name and time of call.

Email

1. Compose an email to [email protected] from the email address registered on the membership.
2. Subject: "Cancellation of Healthy Pet Club membership - [Your Pet Name]".
3. Include full name, membership number if known, pet name, and the requested cancellation date.
4. Send and keep a copy of the sent message and any reply.

Post

1. Write a signed letter including full name, membership number, pet name and explicit statement: "I cancel my Healthy Pet Club membership".
2. Send by Royal Mail signed-for or recorded delivery to Healthy Pet Club, Owen Road, IP22 4ER Diss, United Kingdom.
3. Keep proof of postage and delivery receipt.

Cancellation form

1. Request or download the cancellation form referenced in the terms and complete it.
2. Email the completed form to [email protected] or post it to the address above.
3. Retain a copy of the completed form and proof of sending.

Cooling-off period (first 14 days)

If you bought the membership online, by phone or by mail-order you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The cooling-off period starts the day after you enter the contract. Contact CVS (UK) Limited by phone or in writing to cancel within 14 days. If you used any benefits during the cooling-off period the value will be deducted from your refund.

Applicable law: Consumer Contracts Regulations 2013

End of the Membership Year

You may terminate at the end of a relevant Membership Year without paying the remainder. If you terminate at any time other than at the end of a Membership Year, you will be required to pay the remainder of the subscription fees for that Membership Year unless termination is due to CVS fault.

Applicable law: Consumer Rights Act 2015

Termination for CVS fault

If the reason for termination is CVS fault and the contract allows termination for that fault, the remainder charge will not apply. Healthy Pet Club terms reference this exception but do not list exhaustive faults. Keep written evidence of the fault and the date you notified CVS.

Applicable law: Consumer Rights Act 2015

Moving abroad

Healthy Pet Club terms do not publish specific acceptance rules for moving abroad. If you must cancel because you permanently leave the UK, send proof such as a new overseas address or travel documentation and your request to [email protected]. Your statutory rights under consumer law may apply.

Applicable law: Consumer Contracts Regulations 2013

Death of the subscriber

Healthy Pet Club does not publish specific steps for bereavement cancellations. Provide a copy of the death certificate and proof you are the executor or next of kin when you contact [email protected]. Save copies of all correspondence.

Applicable law: Not specifically listed in HPC terms; base on general contract law principles and the Consumer Rights Act 2015

Price increase

Healthy Pet Club terms do not publish a dedicated price increase cancellation right. If CVS increases charges mid-contract and you object, write to [email protected] and ask for termination without remainder under Consumer Rights Act 2015 if the increase reduces service value substantially. Keep the price change notice and your response.

Applicable law: Consumer Rights Act 2015

Before cancelling - how to negotiate

There are no public reports of standard retention offers from Healthy Pet Club in the available terms. When you call 01379-671800 or email [email protected], ask whether a lower monthly rate, transfer to a different plan, or a temporary freeze is available. Suggested script: "I want to cancel my Healthy Pet Club membership because [reason]. Are there alternative plans or retention offers that would keep my pet covered for less?" Save any offer in writing before accepting.

What cancelling actually saves - yearly calculation

Use these real plan prices to estimate annual cost and savings.

• Rabbit plan example: £7.50 x 12 = £90.00 per year.
• Cat plan example: £16.50 x 12 = £198.00 per year.
• Small dog plan example: £21.00 x 12 = £252.00 per year.
• CVS dog health plan starting price: from £21.99 x 12 = £263.88 per year.
• CVS cat health plan starting price: from £20.99 x 12 = £251.88 per year.

Cheapest competitor from research: Peak Vets Pet Health for Life at £17.00 x 12 = £204.00 per year. Example comparison: a Healthy Pet Club Cat plan at £16.50 x 12 = £198.00 per year versus Peak Vets at £204.00 per year - saving £6.00 per year with Healthy Pet Club on that line example.

Key UK laws and regulator

Your cancellation rights are protected by the Consumer Contracts Regulations 2013 for remote sales and by the Consumer Rights Act 2015 for quality of services and unfair contract terms. For advice contact Citizens Advice.

Useful guidance: Citizens Advice - cancelling a service

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online, telephone or mail-order contracts. If you cancel within 14 days you are entitled to a refund; if services were provided or benefits used during that period the business can deduct a reasonable sum or require payment for services provided.

Auto-renewal and unfair terms

The Competition and Markets Authority views hard-to-cancel subscriptions and unclear auto-renewal notices as potentially unfair. If you consider HPC terms unfair, raise a formal complaint with CVS and, if unresolved, seek advice from Citizens Advice.

Escalation steps

1. Complain to Healthy Pet Club by phone or in writing. 2. If unresolved, contact Citizens Advice for next steps. 3. For card payments consider chargeback with your card issuer or Section 75 for qualifying transactions. Keep all correspondence and dates.

Check final billing

Review your final bill for any remaining charges. If you cancelled outside the Membership Year, Healthy Pet Club terms state you must pay the remainder of the subscription fees for that Membership Year unless termination is due to CVS fault.

Cancel direct debit

It is your responsibility to cancel any direct debit with your bank after cancelling the membership and to notify CVS of the cancellation. Keep proof you cancelled the direct debit.

Data and records

Request written confirmation of cancellation and a final statement of account. Ask whether your pet health data will be retained and how to request deletion or transfer of records if needed.

Re-activation and switching

If you want to rejoin later, check whether a new 12-month commitment will apply. Compare plans and prices before re-joining.

Follow this checklist to cancel and protect yourself.

• Phone 01379-671800 and request cancellation; note date, time and agent name.
• Email [email protected] from your registered email with a written cancellation request.
• If posting, send a signed letter by Royal Mail signed-for to Healthy Pet Club, Owen Road, IP22 4ER Diss, United Kingdom and keep the receipt.
• Request written confirmation of cancellation and keep it.
• Cancel any direct debit with your bank and save proof of cancellation.
• Check final invoice and request a refund if within the 14-day cooling-off period.
• Keep copies of all correspondence and evidence of any benefits used during the cooling-off period.