H&C+ Monthly
£14.99
/ mois
TV Channel, Documentaries, Series & Shows, Live & On Demand Events, Member Rewards, Prizes
TV Channel
Documentaries
Series & Shows
Live & On Demand Events
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Horse and Country the easy way
We generate and send your cancellation letter to Horse and Country by registered mail
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Preview of your letter
PreviewSender
Recipient
Horse and Country
73 King Street
M2 4NG Manchester United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Horse and Country agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Horse and Country service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Horse and Country service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
Horse and Country
Step-by-step 2026 UK guide to cancel Horse and Country, refunds, rights and alternatives. Includes 3.8/5 Google Play rating and official cancellation links.
https://horseandcountry.tv
Manchester, United Kingdom
Pets
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Web account cancellation - because you can cancel instantly from your account Billing & Payments area via the website or app UI as described on the official cancellation page. |
| Effective delay | Service remains active until the end of your current subscription period (no immediate termination on cancellation). |
| Notice period | Not published by Horse and Country |
| Cancellation fee | Not published by Horse and Country |
| Minimum commitment | Monthly plan - 1 month; Annual plan - 12 months (annual billed at £84.99; Gold billed annually at £179.99). |
| Phone + hours | Not published by Horse and Country |
| Postal address for registered letter | Horse and Country, 73 King Street, M2 4NG Manchester, United Kingdom |
What is Horse and Country
Service summary
Horse and Country is a subscription streaming service focused on equestrian sports, events, documentaries and original shows. It provides a live TV channel, on demand content and occasional live event purchases.
Who runs Horse and Country
Horse and Country is operated by H&C TV Ltd, headquartered in London and led by CEO Heather Killen. Company information is published on the official site.
How you can watch
You can watch via H&C apps and web streaming, and some content is also available via Amazon Prime as an add-on. See official ways to watch and plan selection for channel and in-app purchases.
| Fact | Value |
|---|---|
| Founded | 2007 |
| Employees | ~20 |
| Annual revenue | £423.4k |
| Support email | [email protected] |
Official resources: Company information and Ways to watch.
How to cancel Horse and Country
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account) | Log in, Account - Billing & Payments - Cancel Subscription | 5 minutes | On-screen confirmation and email | Easy |
| iOS (Apple App Store) | Cancel via iPhone Settings > your name > Subscriptions or via iTunes on desktop | 5-10 minutes | Apple subscription screen or Apple email | Medium |
| Android (Google Play) | Cancel via Google Play Store > Profile > Payments & subscriptions > Subscriptions | 5-10 minutes | Google Play subscription screen or email | Medium |
| Third-party (Amazon, Roku) | Cancel through the platform where you subscribed (example Amazon Channel settings) | 5-15 minutes | Platform confirmation screen | Medium |
| Contact [email protected] and request cancellation | Varies (response time not published) | Support reply email | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the registered address | Delivery time plus handling | Proof of posting and recipient signature | Hard |
Web (account) - step by step
- Open your browser and go to the Horse and Country site or app and log in.
- Click your name in the top-right, select Account.
- Go to Billing & Payments and click Cancel Subscription.
- Save the on-screen confirmation and wait for a confirmation email from Horse and Country.
- Keep screenshots and the confirmation email as proof.
iOS - step by step
- On iPhone or iPad open Settings and tap your name.
- Tap Subscriptions, select Horse and Country and tap Cancel Subscription.
- If Subscriptions is not visible: open App Store, tap your Apple ID, View Apple ID, then Subscriptions.
- Save the Apple confirmation screen or email.
Android (Google Play) - step by step
- Open Google Play Store and ensure you are signed into the correct Google Account.
- Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- Select Horse and Country and tap Cancel subscription.
- Save Google Play confirmation and email.
Third-party platforms (Amazon, Roku) - step by step
- If you subscribed via Amazon Prime Channel or another platform, open that platform account settings.
- Find Channel subscriptions or Add-ons and cancel from that interface.
- Keep the platform confirmation email or screen.
Email and Post - step by step
- Email [email protected] with your account details and request cancellation; save send/receive timestamps.
- To cancel by post send a signed registered letter to: Horse and Country, 73 King Street, M2 4NG Manchester, United Kingdom.
- Keep proof of postage and any signed delivery receipt.
- For official web instructions see official cancellation page.
Cancel by reason
Moving (change of residence)
Rule - Moving alone does not automatically cancel a digital streaming contract unless the move prevents service delivery and this is specified in the contract. Horse and Country does not publish a special moving cancellation rule.
Required proof - proof of new address such as a utility bill or council tax and a copy of the original membership details. If you claim inability to access the service from a new country, provide evidence of the new location.
Applicable law - Consumer Rights Act 2015 for service performance obligations.
Price increase
Rule - If Horse and Country increases price mid-contract and you have the contractual right to reject the change, you may be able to cancel without penalty. Horse and Country published a UK price change notice effective 1 February 2025.
Required proof - the price change notification and your billing records. Contact support and cite the published price change.
Applicable law - Consumer Contracts Regulations 2013 and Competition and Markets Authority guidance on unfair contract terms and automatic renewal practices.
Death of the subscriber
Rule - Death terminates personal contracts where the service is tied to an individual. Horse and Country does not publish its specific procedure for death; contact support with documents.
Required proof - death certificate and proof of account ownership. Submit documents by email to [email protected] or by post.
Legitimate ground (service not performed correctly)
Rule - Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If H&C fails to provide promised content or the service is materially broken, you can request termination and refund according to the Act.
Required proof - screenshots, timestamps, correspondence showing the issue, and the subscription transaction record.
Applicable law - Consumer Rights Act 2015.
End of commitment
Rule - For fixed-term annual plans, the commitment ends at the end of the paid year. Cancel before renewal if you do not want auto-renewal.
Required proof - your plan billing statement showing annual billing (example: H&C+ Annual billed at £84.99).
Cooling-off period
Rule - For contracts concluded online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel in that period you are entitled to a full refund, except for digital content provided with express consent.
Required proof - cancellation request within 14 days and proof of contract date. If you asked H&C to start streaming within the 14 days you may owe payment for the period of service actually provided.
Applicable law - Consumer Contracts Regulations 2013. See also Citizens Advice guidance.
Negotiate or save
Before you cancel: ask for retention options
Retention offers reported in research - none specifically reported. There is no documented list of retention discounts or downgrades published by Horse and Country.
How to request retention - email [email protected], explain why you want to leave, cite the plan and renewal date, and request a discount or move from monthly to annual. Keep all email records. Use the official help centre if you prefer: H&C Help Centre.
What cancelling saves you - price math
Compute yearly cost and savings between monthly and annual plans using published prices.
H&C+ Monthly: £14.99 x 12 = £179.88 per year.
H&C+ Annual: billed at £84.99 per year (equivalent to £7.08 per month). Savings when switching from monthly to annual: £179.88 - £84.99 = £94.89 per year.
H&C+ Gold: £179.99 per year.
Cheapest alternative from research: Amazon Prime channel at £5.99 per month = £5.99 x 12 = £71.88 per year.
Legal protections and escalation
Key UK laws and regulator
Relevant laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off), Consumer Rights Act 2015 (services performed with reasonable care and skill). Regulator guidance: Citizens Advice and Competition and Markets Authority (CMA) guidance on auto-renewal and fairness.
Cooling-off and digital content
You have a 14-day cancellation right under the Consumer Contracts Regulations 2013 for online contracts. If you requested immediate streaming in the cooling-off period you may owe payment for services rendered; otherwise you are entitled to a full refund.
Auto-renewal and hard-to-cancel subscriptions
The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you find cancellation difficult, keep evidence of attempts to cancel and escalate to Citizens Advice for next steps.
How to escalate
1) Complain to Horse and Country via [email protected]. 2) If unresolved, seek guidance from Citizens Advice. 3) For card payments consider chargeback or Section 75 via your card issuer for qualifying transactions. 4) If contractual terms appear unfair, raise the issue with the CMA.
What to do after cancelling Horse and Country
Access after cancellation
Your subscription remains active until the end of your paid period. You will continue to have access for the remainder of that period.
Final billing and refunds
Standard policy published in research: no refunds for unused periods, except if H&C cancels the service or at their discretion. For cooling-off refunds request cancellation within 14 days and cite the Consumer Contracts Regulations 2013.
Data and account re-activation
Account deletion and data retention details are provided in Horse and Country legal pages; specific retention periods are not published. To reactivate log in and choose a new plan or resubscribe via the platform used originally.
Next steps and practical checklist
Use this checklist to cancel and protect yourself.
- Find your subscription source: direct site, Apple App Store, Google Play, Amazon Channel, or other.
- If subscribed on the web: log in and follow Account - Billing & Payments - Cancel Subscription and save confirmation.
- If via Apple or Google: cancel in their subscriptions area and save confirmation screens or emails.
- If you want a postal record: send a signed registered letter to Horse and Country, 73 King Street, M2 4NG Manchester, United Kingdom and keep proof of postage.
- Take screenshots of cancellation and keep any confirmation emails.
- If within 14 days of purchase and you did not request immediate streaming, request a refund citing the Consumer Contracts Regulations 2013.
- If you have billing problems, contact your payment provider for chargeback or Section 75 advice.
Plans
H&C+ Annual
£7.08 (equivalent)
/ mois
TV Channel, Documentaries, Series & Shows, Live & On Demand Events, Member Rewards, Prizes
TV Channel
Documentaries
Series & Shows
Live & On Demand Events
H&C+ Gold
Not applicable
/ mois
TV Channel, Documentaries, Series & Shows, Live & On Demand Events, Member Rewards, Prizes, Unlimited streaming & downloads of clips of your own rides
TV Channel
Documentaries
Series & Shows
Live & On Demand Events
No commitment. Billoff helps you cancel or adjust your Horse and Country subscription without hunting down every detail alone.
Pros & cons
Pros
Focused, specialist equestrian content and live events.
Offers both monthly and annual plans including an annual option at £84.99.
Some content is available via Amazon Prime for £5.99/month.
Cons
Google Play rating 3.8/5 with 530 reviews citing app issues and support problems.
Users report repeated adverts during paid live broadcasts and poor app search/navigation.
Research shows complaints about difficulty cancelling year-locked subscriptions in some cases.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Real Vets
£16.50
/ mois
Focus on pet health plans with unlimited consultations and home delivery options.
AllPets Vets
£11.99
/ mois
Preventative health plans with automated home delivery of parasite protection.
Amazon Prime Channel (selected H&C content)
£5.99
/ mois
Cheaper way to access some Horse and Country content via Amazon Prime add-on.
Countries where Horse and Country is available
Horse and Country is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Horse and Country subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Horse and Country subscription, whichever payment method you use.
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