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We generate and send your cancellation letter to ManyPets by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of ManyPets agreement
Step-by-step guide to cancel ManyPets in the UK. Find phone, postal address, refund rules, timings and alternatives. Refund timeline: 5-10 working days.
| fastest method (name it + why) | Online via My Account - immediate confirmation from the account dashboard |
|---|---|
| effective delay | Immediate for online and same business day for phone requests |
| notice period | Cancel auto-renewal within 28 days of the renewal invite or use 14-day cooling-off period |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by ManyPets |
| phone + hours | 0345 340 4090 - Monday to Friday 09:00-17:45, Saturday 09:00-12:45 |
| postal address for registered letter | ManyPets, 55 Colmore Row, B3 2AA Birmingham, United Kingdom |
ManyPets is a UK-based pet insurance provider offering lifetime and annual pet insurance products for dogs and cats. ManyPets provides a range of covers including vet fee insurance, emergency boarding and benefits for death or theft of a pet.
Target customers are pet parents in the UK, US and Sweden seeking lifetime or annual pet insurance with varying cover limits and excess options.
| Headquarters | London, United Kingdom |
|---|---|
| Founded | 2017 |
| CEO | Luisa Barile |
| FCA registration | Authorised and regulated by the FCA, register number 652623 |
| Subscribers | 0.5 million |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (My Account) | Log in to My Account and follow the cancel plan option | Immediate | On-screen confirmation and email | Easy |
| Phone | Call 0345 340 4090 and request cancellation | Same business day | Phone reference number or email confirmation | Medium |
| Email [email protected] with cancellation request - used for specific auto-renewal windows | Up to 5 business days for reply | Reply email | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the registered address | 5-10 business days processing after receipt | Proof of postage and company acknowledgement | Hard |
| iOS / Android | ManyPets does not publish a dedicated app cancellation route - use My Account via mobile browser or phone | Immediate via mobile browser | On-screen confirmation and email | Easy |
Right: You have a 14-day cooling-off period starting from the day the contract is entered into. If you cancel within 14 days and no claim has been made, ManyPets refunds all premiums paid. Refund time: 5-10 working days. Evidence required: policy number and proof of identity. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Financial Services (Distance Marketing) Regulations 2004.
Rule: To prevent automatic renewal you must inform ManyPets you do not wish to renew. For cancelling auto-renewal ManyPets requires action within 28 days of the renewal invite or during the 14-day cooling-off period. Evidence required: renewal invite date and policy number. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule: If the pet dies, ManyPets allows cancellation. If a claim has been made, the policy terms state no premium refund will be issued. Evidence required: veterinary death certificate or official documentation confirming death. Applicable law: Consumer Rights Act 2015 for service performance obligations.
Rule: Moving abroad may justify cancellation if cover is no longer valid. Evidence required: new address or immigration documentation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule: If ManyPets increases the price at renewal and you do not accept the new price, you may cancel before renewal. Evidence required: renewal letter or invite showing the price increase. Applicable law: Consumer Rights Act 2015 and CMA guidance on automatic renewal transparency.
From research ManyPets explicitly notes cancellation exceptions such as pet death, and lost or stolen pets never recovered. Evidence required: death certificate, lost pet police or microchip evidence. Applicable law: Financial Services (Distance Marketing) Regulations 2004.
Retention offers reported: none publicly reported by ManyPets in the available sources. How to ask: call 0345 340 4090 during opening hours and ask to speak to customer retention, or email [email protected] with a clear subject Cancel - ask for any available discounts, payment plan changes or different excess levels. Keep any written offers.
Example 1 - Complete Care 20k: £29.83 monthly x 12 = £29.83 x 12 = £357.96 per year. Comparing to Waggel at £300 per year, cancelling ManyPets for Waggel saves £57.96 per year.
Example 2 - Essential Care combined at £12.28 monthly x 12 = £147.36 per year. Comparing to Lassie at £360 per year, switching saves £360 - £147.36 = £212.64 per year.
Cheapest listed ManyPets annual example: Average Essential Care & Standard Care 7k plan - £289.85 per year. Competitor examples: Waggel £300 per year, Lassie £360 per year, Petplan example price £336 per year. Use these figures when calculating savings for your policy.
Relevant legislation: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015; Financial Services (Distance Marketing) Regulations 2004. Regulator: Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA). ManyPets is authorised by the FCA (register number 652623).
Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for contracts concluded at a distance. If you cancel within 14 days and no claim has been made ManyPets refunds premiums; refunds typically take 5-10 working days according to ManyPets documentation. If a claim has been made, ManyPets states no premium refund is available.
The CMA considers hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you consider ManyPets behaviour unfair, escalate with a complaint and use Citizens Advice guidance and the Financial Ombudsman Service.
Step 1 - Complain to ManyPets via [email protected] or phone 0345 340 4090. Step 2 - If unresolved, raise with the Financial Ombudsman Service for insurance disputes. Step 3 - Seek Citizens Advice for consumer rights help. For qualifying card payments consider Section 75 or requesting a chargeback through your card issuer.
After cancellation confirm any refund due. ManyPets states refunds take 5-10 working days. If you made a claim during the policy period ManyPets will not refund premiums when a claim exists.
Download or screenshot your final policy schedule and claims history from My Account. Keep copies for any future disputes or for transferring pet records to a new insurer.
If you cancel and later want to rejoin ManyPets a new policy may be subject to new terms, excess and pricing based on your pet's age and medical history. If you switch insurers keep continuity of cover notes to avoid losing cover for pre-existing conditions.
Follow this checklist to cancel ManyPets and protect your consumer rights.
£29.83
/ mois
Up to £20,000 vet fee cover, excess once per year (not per condition), £1,000 emergency boarding, £6,000 death of pet, £6,000 missing or stolen including advertising. Price shown based on 25% of customers paying this amount or less between 01/02/2026 and 30/04/2026.
£12.28
/ mois
Up to £3,000 vet fee cover, excess once per year, £1,000 emergency boarding, £500 death of pet, £500 missing or stolen excluding replacement costs. Price shown based on 25% of customers paying this amount or less between 01/02/2026 and 30/04/2026.
£11.56
/ mois
Up to £3,000 vet fee cover, excess once per year, £1,000 CT/MRI scan and cruciate ligament surgery, accidents only dental and illness & accident cover up to £1,000, £1,000 emergency boarding, £500 death of pet. Price based on sample period 01/02/2026 to 30/04/2026.
Not published by ManyPets
/ mois
Average price paid for Essential Care plans and Standard Care £7k plan between 1 January and 31 May 2026.
No commitment. Billoff helps you cancel or adjust your ManyPets subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£25
/ mois
Lifetime policies with a dedicated veterinary nurse and flexible annual limits.
£30
/ mois
Combines pet insurance with an app offering rewards and guidance and provides an annual bonus discount.
£28
/ mois
Well established insurer with broad product range and flexible cover levels.
ManyPets is available in many countries. Here are several frequently cited markets:
What you should know about ManyPets subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your ManyPets subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.