One-off orders
Not applicable
/ mois
Order individual packs, tins, pouches or trays without subscription.
Order individual packs
tins
pouches or trays without subscription.
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Cancel Natures Menu the easy way
We generate and send your cancellation letter to Natures Menu by registered mail
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Preview of your letter
PreviewSender
Recipient
Natures Menu
Falcon Road
NR16 2FB Norwich United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Natures Menu agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Natures Menu service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Natures Menu service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Natures Menu
Learn how to cancel Natures Menu subscriptions in the UK, contact details, refund rules and alternatives. Rated 4.5/5 on realreviews.io.
https://www.naturesmenu.co.uk
Norwich, United Kingdom
Pets
Cancellation at a glance
| fastest method (name it + why) | Live chat - fastest response and immediate account action available through customer service for deliveries not due in the next two days |
|---|---|
| effective delay | Immediate for account edits via 'My Account' or live chat; phone actions processed same day when business hours apply |
| notice period | 2 days prior to scheduled delivery |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by Natures Menu |
| phone + hours | 0800 0183 770 - 08:30 to 17:00 Monday to Friday, 09:00 to 15:00 Saturday (customer service hours reported) |
| postal address for registered letter | Natures Menu, Falcon Road, NR16 2FB Norwich, United Kingdom |
Cancel by reason
Moving - change of address
If you move to an address where Natures Menu cannot deliver, you may cancel future deliveries. Provide proof such as a utility bill, tenancy agreement or formal address change document showing the new address. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
If Natures Menu raises prices for your existing subscription and this is a contract variation you do not accept, you can cancel the subscription. Provide the notification from Natures Menu showing the price change or your account notice. Applicable law: Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 regarding contract variations and cancellation rights.
Death of subscriber
If the named account holder dies, close the account by emailing [email protected] and attaching a copy of the death certificate. Natures Menu will process account closure and refund any unused prepayments where applicable. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Legitimate ground - product faults and unsuitable goods
For faulty or misdescribed goods you have statutory rights under the Consumer Rights Act 2015. For non-raw items, returns are accepted within 14 calendar days after delivery when you contact customer service and return items in original packaging at your cost unless Natures Menu agrees to collect. For frozen products Natures Menu does not accept returns after delivery due to safety and quality reasons. Evidence required: order number, photos of fault, delivery date and communication with customer service. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
End of commitment
If your subscription has no minimum commitment, cancel via 'My Account' or contact customer service. If there were a fixed-term agreement, provide your contract details and request final cancellation at term end. Applicable law: Consumer Contracts Regulations 2013.
Cooling-off period (14 days)
For distance purchases, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for most non-perishable goods and services. Start date depends on whether the contract is for goods or a service. To exercise this right, inform Natures Menu within 14 days and return non-raw goods at your cost unless the company agrees otherwise. Applicable law: Consumer Contracts Regulations 2013 - 14-day cooling-off period.
Negotiate or save
Before you cancel - negotiate
Research did not identify public retention offers from Natures Menu. To request a retention offer, contact live chat or phone and ask whether a discounted bundle, temporary pause, or free delivery can be applied to your subscription. Save any written confirmation. If Natures Menu offers a change to your plan, get the exact terms and end date in writing.
What cancelling saves - yearly price math and alternatives
Compare competitor monthly prices and compute annual costs as examples you could switch to after cancelling.
4PawsRaw: £39.95 x 12 = £479.40 per year.
Betsy's Raw Food: £40.00 x 12 = £480.00 per year.
Bella & Duke: £60.00 x 12 = £720.00 per year.
Butternut Box: £70.20 x 12 = £842.40 per year.
Cheapest real alternative listed: 4PawsRaw at £39.95 per month (£479.40 per year).
Legal protections and escalation
Key UK consumer law
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for most distance purchases. The Consumer Rights Act 2015 protects consumers for goods that are faulty or not as described.
Auto-renewal and the regulator
The Competition and Markets Authority (CMA) has highlighted that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair. If you consider Natures Menu has used unfair practices, raise the issue with Citizens Advice and the CMA.
Escalation steps
1. Complain to Natures Menu via the contact channels above. 2. If unresolved, contact Citizens Advice for guidance. 3. For card payments: consider a chargeback with your card issuer or Section 75 claim for qualifying purchases. 4. If the issue relates to a regulated sector, escalate to the relevant ombudsman.
Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk. Consumer Rights Act 2015.
Next steps and practical checklist
Follow this checklist to cancel securely and protect your rights.
- Locate your order number and account email.
- Try cancelling via 'My Account' in the 'Subscribe To Save' section.
- If using phone or live chat, request a written confirmation or transcript.
- If sending a letter, use recorded delivery to Natures Menu, Falcon Road, NR16 2FB Norwich, United Kingdom.
- If you return non-raw goods, pack items in original packaging and keep proof of postage; frozen products are not accepted after delivery.
- If you do not receive a refund within 14 days, escalate to Citizens Advice and consider chargeback or Section 75 where applicable.
Plans
No commitment. Billoff helps you cancel or adjust your Natures Menu subscription without hunting down every detail alone.
Pros & cons
Pros
Offers raw and raw-inspired meals suitable for owners seeking natural pet food.
Subscribe To Save allows pausing, frequency changes and product changes via 'My Account'.
Support contact includes live chat, phone and email for direct account management.
Cons
Frozen products cannot be returned after delivery.
Some customers reported fewer flavours and reduced quality in certain canned products in reviews.
Official per-plan prices and minimum commitments are not publicly disclosed.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Butternut Box
£70.20
/ mois
Offers fresh, human-grade dog food cooked and delivered in pre-portioned pouches.
Bella & Duke
£60.00
/ mois
Specializes in raw dog food subscriptions with flexible delivery options and additional pet care benefits.
Cotswold RAW
£44.95
/ mois
Provides a variety of raw dog food subscription boxes with different pack sizes to suit various dog breeds and household needs.
4PawsRaw
£39.95
/ mois
Offers a range of complete raw dog food options with flexible purchasing (subscription or one-off) and aims for next-day delivery across the UK.
Betsy's Raw Food
£40.00
/ mois
Focuses on UK-made raw dog food with responsibly sourced ingredients, offering single-protein options for allergy management.
Subscription & cancellation
What you should know about Natures Menu subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Natures Menu subscription, whichever payment method you use.
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