Cancel Omni Pet the easy way

Overview

Omni Pet is a UK-based company that makes plant-based and allergy-friendly dog food and supplements. The business launched in 2020 and markets a subscription model alongside one-off purchases.

Product range and model

Products include wet food, supplements and treat-like items formulated to be plant-forward and suitable for dogs with sensitivities. Customers can buy single orders or subscribe for repeat delivery with options to pause, skip or cancel.

Company facts

Web - Account dashboard (recommended)

1. Sign in at https://omni.pet/
2. Go to "Account" then "Subscriptions"
3. Choose the subscription you want to pause, skip or cancel
4. Confirm the action and keep a screenshot of the confirmation message

Email ([email protected])

1. Send an email to [email protected] with your full name, order number and the instruction "Cancel subscription"
2. Request a written confirmation and keep the reply as proof
3. For an upcoming order, send the email at least 48 hours before scheduled shipping

Phone

1. No public phone line is published; use the contact page to check for updates
2. If a phone number is provided to you, record date and time and ask for an email confirmation

Post (registered letter)

1. Write a signed letter including your name, address, order number and clear instruction to cancel the subscription
2. Send by registered post to Omni Pet, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom
3. Keep proof of postage and delivery scan as your record

Mobile browser (iOS / Android)

1. Open your mobile browser and go to https://omni.pet/
2. Sign in and follow the same dashboard steps as the web method
3. Save a screenshot of the confirmation email or on-screen notice

Cooling-off (change of mind within 14 days)

If you bought online you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, notify Omni Pet in writing or by email within 14 days of receiving the goods or concluding the contract if services. Provide order number and date of purchase. Refunds should follow after receipt of returned goods where required.

Applicable law: Consumer Contracts Regulations 2013.

Taste-test guarantee - product palatability

Omni Pet offers a taste-test guarantee for first-time customers for one product type only. You must request a refund within 30 days of the original purchase. Return the unopened items to the warehouse before a refund is issued. Return shipping is your responsibility.

Required proof: original order number, photos of remaining unopened tubs (if bundle), return tracking number.

Source: Omni Pet refund policy.

Damaged or wrong items on delivery

Report damaged or incorrect items immediately upon reception for evaluation and resolution. Approved refunds for damaged goods are processed after the return is received and inspected.

Required proof: photos of damage, order number, date received, and return tracking number.

Applicable law: Consumer Rights Act 2015 for goods not as described or damaged.

Moving or change of circumstances

If you move address, contact Omni Pet to update delivery details or cancel subscription. Provide proof of new address such as a council tax bill or utility bill when requested by support.

Applicable law: Consumer Contracts Regulations 2013 for contract information obligations. If you require a refund and cancellation due to inability to deliver, keep proof of attempted delivery and communications.

Death of subscriber

In the event of the account holder's death, contact [email protected] with a copy of the death certificate and the executor's contact details to close or transfer the account.

Applicable law: Consumer Rights Act 2015 (contract performance and fairness principles) and standard contract termination practice.

Before you cancel: negotiate

No specific retention discounts are publicly reported by Omni Pet in the research data. You can still request retention options by emailing [email protected] or replying to the renewal reminder they send three days before renewal. Ask explicitly for: a one-off refund, a temporary pause, a lower-frequency subscription, or a discount code. Keep written confirmation of any offer.

What cancellation saves you - yearly math

Example yearly costs and savings using typical subscription tiers:

Starter Plan example: £14.99 x 12 = £179.88 per year.

Full Food Plan example: £29.99 x 12 = £359.88 per year.

Canceling the Full Food Plan saves £359.88 per year. Canceling the Starter Plan saves £179.88 per year.

Cheapest real alternative (example): an economy wet-food subscription at approximately £24.00 per month equals £24.00 x 12 = £288.00 per year. Compare features and ingredient lists before switching.

Key UK consumer law

The main protections for online purchases in the UK are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules against unfair contract terms and hard-to-cancel subscriptions.

Cooling-off, refunds and exceptions

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period to cancel most online purchases. Exceptions apply for opened perishable goods and for digital content after download where you gave express consent. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill; unfair contract terms are not binding.

Escalation steps

1) Complain to Omni Pet first, in writing to [email protected]. 2) If unresolved, contact Citizens Advice for guidance and request price/contract clarity. 3) For persistent issues with auto-renewal or misleading terms, report to the CMA. 4) For card payments, consider a chargeback with your bank or a Section 75 claim for credit card payments above £100.

Check final billing

Verify your card or bank account for any final charges and keep all email confirmations. If an unwanted shipment occurs, file an email complaint immediately and request a refund per the refund policy timeline.

Access and data

Request account closure or data deletion by emailing [email protected]. Keep copies of your requests and any replies. For data protection complaints, you may contact the ICO if Omni Pet does not respond.

Re-activation and returns

You can re-activate a cancelled subscription via your account or by contacting support. For taste-test refunds, return unopened items as required and keep return tracking numbers. Return shipping is not reimbursed by Omni Pet under their published policy.

Follow this checklist when cancelling to protect your money and evidence.

• Log in and cancel in the account dashboard; take a screenshot of confirmation.
• If cancelling an upcoming order, email [email protected] at least 48 hours before scheduled shipping and request written confirmation.
• Keep order numbers, dates, screenshots and all reply emails.
• For returns under the taste-test guarantee, return unopened tubs and keep tracked postage receipt.
• If you are billed after cancellation, ask for a refund in writing and refer to the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 if necessary.
• If unresolved, contact Citizens Advice and consider a bank chargeback or a Section 75 claim for qualifying card payments.