Cancel Pawchamp the easy way

Service overview

PawChamp is a dog training and behaviour subscription app that provides video lessons, personalised programmes and challenges aimed at pet parents. The platform offers a free tier plus paid premium access to full courses and features.

Who runs PawChamp

PawChamp is a product of FONTADELLA LIMITED and was founded by Dmytro Ivanov in 2022. The company is headquartered in Las Vegas and employs around 45 people.

Quick facts

The app is available on mobile stores and via the PawChamp website. Subscriptions auto-renew unless cancelled. App Store rating is 4.14/5 and Trustpilot shows 17,587 reviews referenced in public research.

Web - cancel via PawChamp website

1. Sign in at the PawChamp website with the email on the account.
2. Go to Account or Subscription settings.
3. Select the option labelled 'Turn off autorenewal' or 'Cancel subscription'.
4. Save changes and wait for a confirmation email from [email protected].
5. If no confirmation arrives within 48 hours, email [email protected] quoting your account email and request a confirmation.

iOS - cancel via Apple App Store

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select PawChamp and choose Cancel Subscription.
4. Ensure you cancel at least 24 hours before the end of your free trial or billing cycle to avoid renewal.
5. Save a screenshot of the cancellation screen and keep Apple confirmation email.

Android - cancel via Google Play

1. Open Google Play Store app on your device.
2. Tap profile icon, then Payments & subscriptions, then Subscriptions.
3. Select PawChamp and tap Cancel subscription.
4. Check your email for a Google Play confirmation and save it as proof.

Email cancellation

1. Send an email from the email address associated with your PawChamp account to [email protected] with subject 'Cancel subscription'.
2. Include your full name, account email and last four digits of the payment method if available.
3. Request written confirmation and keep the reply as proof.
4. Allow up to 72 hours for processing and check spam folders for the confirmation.

Postal cancellation

1. Write a letter requesting cancellation with account details and sign it.
2. Send by registered post to Pawchamp, 123 Dogwood Lane, SW1A 1AA London, United Kingdom.
3. Keep proof of posting and allow time for delivery and processing.

Cooling-off period (change your mind)

You have a 14 day right to withdraw from a digital services contract under the Consumer Contracts Regulations 2013 for contracts concluded online or off-premises. This right can be lost if you gave express consent for immediate access to digital content and confirmed you understand you lose the cancellation right. If you validly exercise the 14 day right, payments must be refunded within 14 days using the original payment method. Applicable law: Consumer Contracts Regulations 2013.

Money-Back Guarantee (PawChamp website purchases)

PawChamp offers a Money-Back Guarantee for purchases made directly on their website if you request it within 30 days, used the service actively for at least 7 consecutive days, followed the plan in good faith and did not see meaningful progress. This guarantee does not apply to purchases made through the Apple App Store or Google Play. To request this refund, email [email protected] and include dates of active use and details of the issue. Applicable policy: PawChamp Money-Back Guarantee (website terms).

Price increase

PawChamp does not publish a specific unilateral price-increase cancellation procedure in the public subscription policy. If you face a price increase you did not agree to, gather the original terms and any notices and email [email protected] asking for cancellation or a refund. If the response is unsatisfactory, you can escalate under Consumer Rights Act 2015 and seek advice from Citizens Advice.

Death of the subscriber

PawChamp has not published an explicit policy for cancelling a subscription after the death of a subscriber. To proceed, email [email protected] from an executor or next of kin address, attach evidence such as a death certificate and proof of relationship, and request account closure and refund consideration. If PawChamp refuses, Citizens Advice can advise on escalation routes. Applicable legal framework: Consumer Rights Act 2015 for service performance and fairness of contract terms.

End of commitment

If your subscription is a recurring monthly or weekly plan, cancel auto-renewal before the renewal date to end the commitment at the period end. For annual plans, cancel before the next annual renewal date. PawChamp states cancelling disables automatic renewal but you retain access until the end of the paid period.

Legitimate ground

PawChamp accepts refund requests in limited documented circumstances such as the Money-Back Guarantee criteria. Other legitimate grounds for immediate termination are not published by PawChamp. Use the Consumer Rights Act 2015 to argue the service was not provided with reasonable care and skill if relevant.

Before you cancel - negotiate

Public research does not show standard retention discounts published by PawChamp. If you want to keep access at a lower price, ask [email protected] for these options: pause subscription, downgrade to a free plan, a promotional code, or a switch from weekly billing to yearly billing. Send a clear message listing your current plan, the reason for cancellation, and a request for a specific retention offer such as a 50 percent discount for three months or a pause for 30 days. Keep all replies as evidence.

What cancelling saves - exact calculations

PawChamp pricing (public):

• Free plan - £0 monthly, £0 annual.
• Premium (Weekly) - listed monthly equivalent £39.96 and annual cost £519.48.
• Premium (Yearly) - monthly equivalent £8.33 and annual cost £99.99.

Annual cost comparisons and savings:

• Cancel Weekly Premium at £519.48 per year and switch to Yearly Premium at £99.99 per year saves £519.48 - £99.99 = £419.49 per year.
• Cancel Weekly Premium £519.48 and move to competitor Real Vets at £198 per year saves £519.48 - £198 = £321.48 per year.
• Switching from Weekly Premium to free plan saves £519.48 per year.

Cheapest real alternative found in research: Real Vets with price monthly £16.50, annual £198. Using PawChamp Yearly at £99.99 is still £98.01 cheaper per year than Real Vets.

Key UK laws

Consumer Contracts Regulations 2013 give a 14 day cooling-off right for most online purchases, with exceptions for immediate access to digital content if you gave express consent. Consumer Rights Act 2015 requires digital services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal, hard-to-cancel subscriptions and the CMA

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel subscriptions as potentially unfair practice. If you face obstacles to cancellation, record the steps you took and any correspondence and escalate to Citizens Advice for help or to the CMA if the problem is systemic.

Escalation route

First complain to PawChamp. If unresolved, contact Citizens Advice for guidance. For payments on a credit card, consider a Section 75 claim or a chargeback via your card issuer. If the subscription relates to a regulated sector and remains unresolved, identify the relevant ombudsman. Keep all emails, receipts and screenshots as evidence.

Check access and final billing

After cancellation your access remains until the end of the paid period. Check your account page and your bank or card statement for any final charge. If you were charged after cancellation and did not receive confirmation, keep screenshots and contact [email protected] immediately.

Data and account

PawChamp does not publish detailed data retention times publicly. To remove your data, email [email protected] with a request to close the account and delete personal data. Ask for a written confirmation of data deletion and retain correspondence.

Re-activation and re-subscription

You can re-subscribe via the PawChamp website or app. If you previously used a Money-Back Guarantee and were refunded, check if there are any blackout periods for re-subscription stated in your refund confirmation.

Follow this short checklist to cancel PawChamp and protect your rights.

• Sign in to PawChamp and turn off autorenewal in account settings, or cancel via your Apple ID or Google Play subscriptions at least 24 hours before renewal.
• If cancelling by email, send from the email associated with your account to [email protected] and request written confirmation.
• Keep proof: screenshot of cancelled subscription, confirmation emails and bank statement showing no new charge.
• If you want a refund under the Money-Back Guarantee, request it within 30 days and include proof of at least 7 consecutive days of active use and a short explanation of why you did not see meaningful progress.
• If you cancel under the 14 day cooling-off right, state you are exercising your right under the Consumer Contracts Regulations 2013 and request a refund within 14 days.
• If you are charged after cancellation, ask your card issuer for a chargeback or Section 75 advice if paid by credit card.