PHC Essential Dog Plan
£24.99
/ mois
Includes discounts on dental procedures, geriatric screening tests, and retail sales.
Includes discounts on dental procedures
geriatric screening tests
and retail sales.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Pet Health Club the easy way
We generate and send your cancellation letter to Pet Health Club by registered mail
- No printing required
- Tracked electronic delivery
- Ready in 2 minutes
Preview of your letter
PreviewSender
Recipient
Pet Health Club
Owen Road
IP22 4ER Diss United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Pet Health Club agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Pet Health Club service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Pet Health Club service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
Pet Health Club
Step-by-step UK guide to cancel Pet Health Club, fees, rights and alternatives. Includes contact details and plan costs (2026).
https://www.pethealthclub.com
Diss, United Kingdom
Pets
Cancellation at a glance
| fastest method (name it + why) | Phone - immediate contact to Customer Support (01225 489821) for fastest response |
| effective delay | Not published by Pet Health Club |
| notice period | Written notice required; no fixed notice period published |
| cancellation fee (amount or 0) | £60 |
| minimum commitment | No minimum commitment published |
| phone + hours | 01225 489821 - hours: Not published by Pet Health Club |
| postal address for registered letter | Pet Health Club, Owen Road, IP22 4ER Diss, United Kingdom |
What is Pet Health Club
Service overview
Pet Health Club is a subscription service operated by Inspiring Vet Care Limited that offers preventative healthcare plans for dogs, cats and rabbits. Plans bundle routine care discounts, screening tests and, on higher tiers, unlimited consultations and discounts on lifelong medications.
Who runs it
The service is run by Inspiring Vet Care Limited, part of the IVC Evidensia group, and partners with participating veterinary practices across the United Kingdom.
Where to see plan details
Official plan descriptions and current features are published by Pet Health Club; see the plans page for full details: https://www.pethealthclub.com/uk/our-plans.
| Subscribers | 0.9 million |
| Support email | [email protected] |
| Parent company | IVC Evidensia group |
How to cancel Pet Health Club
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Phone | Call 01225 489821 and provide name, address, pet and practice details | Call duration plus processing: Not published by Pet Health Club | Phone confirmation if issued; otherwise note time and name | Easy |
| Email [email protected] with name, address, pet details and registered practice | Response within practice business days: Not published by Pet Health Club | Email confirmation from Pet Health Club | Easy | |
| Post | Send written notice to Pet Health Club, Owen Road, IP22 4ER Diss, United Kingdom | Delivery and processing time: Not published by Pet Health Club | Proof of postage or signed-for delivery | Medium |
| Email your registered practice | Email the practice that manages your plan to inform them of cancellation | Practice response time: Not published by Pet Health Club | Email reply from practice | Medium |
| Web | No published online cancellation form; contact Customer Support | Not applicable | Not published by Pet Health Club | Hard |
Web
- Pet Health Club does not publish a direct online cancellation form. Visit the terms page and follow the contact options: terms of sale.
- If you prefer online records, use email to request written confirmation.
- Keep copies of all correspondence.
iOS
- Pet Health Club does not publish an iOS-specific cancellation route. If you subscribed via an app, check your App Store subscriptions and contact Customer Support at [email protected] for confirmation.
- If an App Store subscription was used, also retain App Store cancellation confirmation.
Android
- If subscription was processed through Google Play, manage the subscription in your Google Play subscriptions. Note: if an app was removed, Pet Health Club states future subscriptions are cancelled but past subscriptions are not refunded in general.
- Contact [email protected] to confirm account closure and ask for written confirmation.
Phone
- Call 01225 489821.
- Provide your full name, home address, pet name and details, your registered practice details and the phone/email to receive confirmation.
- Ask the agent for a cancellation reference or an email confirmation.
- Send to [email protected] with subject 'Cancel Pet Health Club - [Your pet name]'.
- Include full name, address, pet details, registered practice name and contact details.
- Request written confirmation of termination and the date cancellation takes effect.
Post
- Write to Pet Health Club, Owen Road, IP22 4ER Diss, United Kingdom.
- Include the same details as for email and request a written confirmation.
- Send by recorded or signed-for post and retain proof of postage.
Cancel by reason
Moving abroad or changing address
If you are moving and will no longer be able to use a participating practice, send written notice with proof of new address such as a tenancy agreement or utility bill. Pet Health Club terms allow written notice; the company must be provided with the relevant details.
Applicable law: Consumer Rights Act 2015 for service performance standards.
Price increase mid-contract
If your monthly fee increases during a contract year and you object, the terms allow you to cancel without further monthly charges. Provide the notice in writing and include the notification you received showing the increase.
Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.
Death of the pet
Pet Health Club accepts cancellation if your pet dies. Provide a veterinarian statement or a date of death in writing. No refund is provided for fees already paid, but further monthly fees will stop.
Applicable law: Consumer Rights Act 2015.
Practice closure or force majeure
If your registered practice closes permanently or experiences a Force Majeure Event lasting more than 2 months, you can cancel with written notice. Provide written confirmation from the practice or notice of closure.
Applicable law: Consumer Rights Act 2015.
Significant detrimental change to services or benefits
If Pet Health Club makes significant detrimental changes to services or benefits or to key contract terms, you can cancel with written notice. Provide their notification and your written cancellation request.
Applicable law: Consumer Rights Act 2015; the CMA expects clear notice of material changes.
Pet not registered with a participating practice within 30 days
If your pet is not registered with a participating practice within 30 days of starting the plan, you can cancel with written notice and any subscription fees paid will be refunded.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cooling-off period (change of mind)
For subscriptions made online or by telephone, you have a 14-day cooling-off period. If you cancel within 14 days by written notice, you will receive a refund for subscription fees paid unless the value of services or discounts received exceeds the fees paid; in that case the difference up to an additional £60 may be charged.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Negotiate or save
Before you cancel: negotiate
Research does not report specific retention offers published by Pet Health Club. To ask for savings or retention, contact Customer Support and state the competing price you can access. Example script: 'I want to cancel my PHC membership. Before I do, are there any retention options or plan downgrades you can offer to reduce my monthly cost?' Provide your current plan name and your practice details.
What cancelling saves - exact math
Calculate the annual cost of PHC plans by multiplying monthly price by 12.
PHC Essential Dog Plan: £24.99 x 12 = £299.88 per year.
PHC Plus Dog Plan: £33.99 x 12 = £407.88 per year.
PHC Essential Cat Plan: £22.99 x 12 = £275.88 per year.
PHC Plus Cat Plan: £31.99 x 12 = £383.88 per year.
PHC Essential Rabbit Plan: £19.99 x 12 = £239.88 per year.
PHC Plus Rabbit Plan: £28.99 x 12 = £347.88 per year.
Cheapest real alternative from competitors listed in research: Real Pets Health Club 'Real Care Cat' at £16.50 per month. Annual cost: £16.50 x 12 = £198.00 per year. Comparing a PHC Essential Cat at £275.88, switching would save: £275.88 - £198.00 = £77.88 per year. Comparing PHC Plus Dog at £407.88 to Real Care Dog at £19.50 x 12 = £234.00, switching would save £173.88 per year.
Legal protections and escalation
Key consumer law
In the United Kingdom, the relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on unfair contract terms and hard-to-cancel subscriptions.
Cooling-off and refunds
The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period for contracts concluded online or by telephone. If you cancel within 14 days you are entitled to a refund, subject to the terms on deduction for services received.
Escalation steps
1. Complain to Pet Health Club first by email to [email protected] or by post to the registered address. 2. If unresolved, seek Citizens Advice guidance. 3. For card payments over the required threshold, consider Section 75 or a chargeback via your card issuer. 4. If you suspect unfair contract terms or aggressive auto-renewal tactics, report to the CMA.
Official terms and sale conditions are published by Pet Health Club: https://www.pethealthclub.com/uk/phc-terms-of-sale and the shop terms page: https://www.shop.thepethealthclub.co.uk/pages/terms-of-sale.
What to do after cancelling Pet Health Club
Confirm cancellation and final bill
After you cancel, request written confirmation showing the cancellation date and any final amounts due. Pet Health Club states that if you end your subscription because you no longer wish to maintain it, a £60 cancellation fee plus any outstanding subscription fees will be due.
Access to benefits and data
Ask when your benefits stop and which discounts will no longer apply. For personal data queries, contact [email protected] and request a copy of the data they hold on you and your pet. Keep copies of all replies.
Re-activation
If you want to rejoin later, contact your participating practice or sign up again via the Pet Health Club plans page: https://www.pethealthclub.com/uk/our-plans.
Next steps and practical checklist
Use this checklist to prepare and complete your cancellation.
- Gather details: full name, home address, pet name, pet microchip or ID if available, registered practice name.
- Decide method: phone (01225 489821), email ([email protected]) or recorded post.
- If sending post, use a signed-for service and keep proof of postage.
- Do not cancel your Direct Debit with your bank before contacting Pet Health Club - cancelling the Direct Debit yourself may trigger the £60 cancellation fee.
- Request written confirmation of cancellation and the effective date.
- If cancelling within 14 days of subscription, state you are exercising your 14-day cooling-off right and request a refund.
- Retain all correspondence and any confirmation numbers for at least 12 months.
Plans
PHC Plus Dog Plan
£33.99
/ mois
Everything in Essential, plus unlimited consultations and 20% off lifelong medications.
Everything in Essential
plus unlimited consultations and 20% off lifelong medications.
PHC Essential Cat Plan
£22.99
/ mois
Includes discounts on dental procedures, geriatric screening tests, retail sales and 24/7 access to an online vet via PawSquad.
Includes discounts on dental procedures
geriatric screening tests
retail sales and 24/7 access to an online vet via PawSquad.
PHC Plus Cat Plan
£31.99
/ mois
Everything in Essential, plus unlimited consultations and 20% off lifelong medications.
Everything in Essential
plus unlimited consultations and 20% off lifelong medications.
PHC Essential Rabbit Plan
£19.99
/ mois
Includes discounts on dental procedures, geriatric screening tests and retail sales.
Includes discounts on dental procedures
geriatric screening tests and retail sales.
PHC Plus Rabbit Plan
£28.99
/ mois
Everything in Essential, plus unlimited consultations and 20% off lifelong medications.
Everything in Essential
plus unlimited consultations and 20% off lifelong medications.
No commitment. Billoff helps you cancel or adjust your Pet Health Club subscription without hunting down every detail alone.
Pros & cons
Pros
Discounts on dental procedures and geriatric screening tests across plans
PHC Plus plans include unlimited consultations and 20% off lifelong medications
Some plans include 24/7 online vet access via PawSquad for cats (as listed by Pet Health Club)
Cons
A £60 cancellation fee applies if you cancel because you no longer wish to maintain the subscription
Pet Health Club states generally no refunds for unused services during the subscription term
Cancellation processing times and confirmation practices are not publicly published, causing potential uncertainty
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Real Pets Health Club
Real Care Cat £16.50; Real Care Dog £19.50; Real Freedom Cat £26.50; Real Freedom Dog £29.50
/ mois
Offers 'Real Care' essentials and 'Real Freedom' unlimited consultations plans.
Healthy Pet Club (CVS Vets)
Core £21.99; Advance £34.99
/ mois
Advanced plan includes unlimited consultations and significant annual savings for routine care.
VetsDeliver / Freedom Care (AllPets Vets)
/ mois
Offers integrated delivery and plan options with local practice involvement.
Countries where Pet Health Club is available
Pet Health Club is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Pet Health Club subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Pet Health Club subscription, whichever payment method you use.
Manage your Pet Health Club subscription
Cancel, adjust, or compare options in a few clicks.