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We generate and send your cancellation letter to Pooch and Mutt by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Pooch and Mutt agreement
Step-by-step UK guide to cancel Pooch and Mutt subscriptions, refunds and rights. Includes Trustpilot rating 2.0/5 and official contact details.
| fastest method (name it + why) | Online account or confirmation email link - immediate effect for 'Subscribe and Save' because subscriptions can be changed or cancelled at any time via your account or the confirmation email link |
|---|---|
| effective delay | Immediate for online subscription cancellation; up to 14 days for refunds after cancellation under the cooling-off rules |
| notice period | Cancel before midnight of the day before renewal for subscriptions; 14 days cooling-off for new purchases |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | None published by Pooch and Mutt |
| phone + hours | No published phone number for customer service |
| postal address for registered letter | Pooch and Mutt, Unit 1, The IO Centre, Whittle Way, Arlington Business Park, SG1 2BD Stevenage, United Kingdom |
Pooch and Mutt is a UK pet food brand and online retailer offering dry and wet dog food, treats and functional supplements. The business focuses on balanced nutrition including grain-free and wheat-free recipes and digestive or mobility support products.
Pooch and Mutt sells single purchases and subscription products called "Subscribe and Save" that provide ongoing deliveries with subscriber discounts and the ability to skip, swap or cancel.
Official policies and subscription instructions are published in the company terms and help pages.
| Legal name | POOCH AND MUTT LIMITED |
|---|---|
| Headquarters | Kettering, United Kingdom |
| Founded | 2007 |
| CEO | Paul Dennison |
| Support email | [email protected] |
| Official terms | Terms and conditions |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Online account (website) | Log in to your account, find Subscribe and Save, select subscription, choose cancel | 5-10 minutes | On-screen confirmation and confirmation email | Easy |
| Confirmation email link | Open confirmation or renewal email, click manage subscription link, cancel | 2-5 minutes | Confirmation email | Easy |
| Email to support | Email [email protected] with order number and request cancellation | Up to 48 hours response time reported | Reply email or no reply | Medium |
| Post (registered letter) | Send a signed cancellation letter to the registered address including order number | Depends on postal delivery + processing | Proof of posting and the letter | Medium |
| Phone | No public phone number; cannot cancel by phone unless specifically provided | Non applicable | No published phone proof | Hard |
Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive goods to cancel and get a full refund including standard delivery costs.
How to exercise: Notify Pooch and Mutt within 14 days by email or via your account. For returns of goods, return the items to the seller. Refunds are processed no later than 14 days after receiving the returned product or evidence of return.
Required proof documents: order number, date of delivery, and proof of return posting or evidence of return postage.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule: Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If food is faulty on arrival you may have the right to a refund, repair or replacement.
Required proof documents: photos of the faulty item, order number, delivery date and correspondence with Pooch and Mutt.
Applicable law: Consumer Rights Act 2015.
Rule: If the order is not delivered you can request a refund or replacement. Research includes customer reports of undelivered orders and delayed refunds; keep all carrier communications.
Required proof documents: tracking information, DPD messages, order number, screenshots of delivery attempts and correspondence with the company.
Applicable law: Consumer Rights Act 2015.
Rule: If the subscriber has died, an executor or family member can cancel the subscription and request final billing details.
Required proof documents: copy of death certificate and proof of authority to act for the estate, plus order numbers.
Applicable law: Consumer Rights Act 2015 (contract enforcement and rights to end contracts where appropriate).
Rule: If Pooch and Mutt raises the subscription price and you did not agree to a variable price in the contract, you may be able to cancel without penalty. Check the terms and any notice of price change.
Required proof documents: notice of price increase and the original subscription terms.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and guidance on contract terms from the CMA.
Rule: Pooch and Mutt does not publish a minimum subscription term in its materials; subscriptions can be skipped, swapped or cancelled. If a minimum term applies it must be specified in your contract.
Required proof documents: subscription terms showing any minimum commitment.
Applicable law: Consumer Rights Act 2015.
Retention offers published by Pooch and Mutt: new subscribers can get 35% off first subscription with code WELCOME35 or 30% with WELCOME30 for some products, followed by 25% off for life for subscribers. Subscribers also receive triple Pooch Points and occasional subscriber surprises.
How to ask: Send an email to [email protected] or use the account management page to ask for a retention offer before cancelling. Provide your order number and explain you will cancel unless an offer is provided. No specific retention discounts to stop cancellations are publicly reported beyond the standard subscriber discounts.
Current known subscription price: Multipack Wet Food (subscription) = £18.74 per month.
Yearly cost at £18.74: 18.74 x 12 = £224.88 per year.
Cheapest real alternative listed in research: Happy Dog UK at £3.74 per month.
Yearly cost at Happy Dog UK: 3.74 x 12 = £44.88 per year.
Net saving if you cancel Pooch and Mutt and switch to Happy Dog UK: £224.88 - £44.88 = £180.00 per year.
Relevant UK laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. The CMA monitors unfair auto-renewal and hard-to-cancel subscriptions.
The Consumer Contracts Regulations 2013 give a 14 day cooling-off period from receipt of goods to cancel and obtain a full refund including standard delivery costs. Pooch and Mutt states refunds will be processed as soon as possible and no later than 14 days after receiving the returned product or evidence of return.
1. Complain to the trader first by email or in writing. 2. If unresolved, seek help from Citizens Advice. 3. For card payments, consider Section 75 or chargeback via your card issuer if conditions apply. 4. The CMA may take interest in unclear automatic renewal terms or hard-to-cancel subscriptions.
Keep confirmation emails or screenshots showing cancellation. For refunds under the 14 day cooling-off period, expect the refund no later than 14 days after the company receives the returned goods or evidence of return.
If a refund is not issued within 14 days of return evidence, contact your card issuer to request a chargeback or use Section 75 if the purchase was over £100 and paid by a credit card. Keep all correspondence and proof of return.
Request account closure or data deletion via [email protected] or the help centre. If you want to return later, reactivation will typically require creating a new account and may not restore previous subscription discounts.
Use this checklist to complete cancellation and protect your consumer rights.
£18.74
/ mois
25% off for subscribers, triple Pooch Points, skip/swap/cancel anytime, subscriber surprises. 12-pack grain-free complete wet food.
No commitment. Billoff helps you cancel or adjust your Pooch and Mutt subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£3.74
/ mois
Specialises in single or novel protein recipes for dogs with allergies and sensitive stomachs.
£39.00
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Subscription service for raw, unprocessed food designed by nutritionists.
Pooch and Mutt is available in many countries. Here are several frequently cited markets:
What you should know about Pooch and Mutt subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Pooch and Mutt subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.