Free
£0
/ mois
Browse profiles, message anyone, send Woofs, access Explore events, tag into communities, basic filters, Scruff Match, private album with manual unlock per person
Browse profiles
message anyone
send Woofs
access Explore events
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Scruff the easy way
We generate and send your cancellation letter to Scruff by registered mail
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Preview of your letter
PreviewSender
Recipient
Scruff
City Road
EC1V 2NX London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Scruff agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Scruff service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Scruff service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Scruff
Step-by-step guide to cancel Scruff in the UK, how billing works, refund rights, and yearly savings. Based on official SCRUFF support pages.
London, United Kingdom
Pets
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | iOS App Store - cancel via Apple subscriptions because SCRUFF cannot cancel on your behalf and Apple manages billing directly. See official Apple instructions linked in SCRUFF support. |
| Effective delay | Immediate to disable auto-renewal; subscription remains active until the end of the paid period. |
| Notice period | 48 hours before renewal to avoid re-billing (SCRUFF guidance for both iOS and Android). |
| Cancellation fee | 0 |
| Minimum commitment | 0 months - no minimum commitment published by Scruff |
| Phone + hours | Not published by Scruff |
| Postal address for registered letter | Scruff, City Road, EC1V 2NX London, United Kingdom |
What is Scruff
Overview
SCRUFF is a dating, social and community app built primarily for gay, bi, trans and queer men. The app offers a free tier and a paid SCRUFF Pro subscription that unlocks additional features such as advanced search filters and Stealth mode.
Core features
Free users can browse profiles, send messages and Woofs, and use Scruff Match. SCRUFF Pro adds ad-free browsing, advanced filters, read receipts and other premium tools.
Who runs Scruff
SCRUFF is operated by Perry Street Software and is headquartered in New York, United States. The service has been active since 2010.
| Fact | Detail |
|---|---|
| Founders | Johnny Skandros, Eric Silverberg |
| CEO | Eric Silverberg |
| Founded | 2010 |
| Headquarters | New York, United States |
| Target audience | gay, bi, trans, and queer men |
| Employees | ~23 |
| Annual revenue | $5.9M |
How to cancel Scruff
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| iOS (App Store) | Open SCRUFF app > Account > Manage Subscription or use iOS Settings > Subscriptions > Cancel | 5-10 minutes | Apple subscription status in App Store or confirmation email from Apple | Easy |
| Android (Google Play) | Open Google Play > Subscriptions > SCRUFF Pro > Cancel subscription | 5-10 minutes | Google Play subscription status or receipt | Easy |
| Web - SCRUFF Pro Store | Sign in to SCRUFF Pro Store and manage subscription or cancel via the web store if purchase was direct | 5-15 minutes | Web confirmation or receipt from SCRUFF Pro Store | Medium |
| Support portal / Email | Open a ticket on SCRUFF support portal; SCRUFF support cannot cancel App Store or Google Play subscriptions | Varies - response time not published | Support ticket number | Hard |
| Post (registered letter) | Send cancellation request to the registered postal address; delivery proof via return receipt | Several days to deliver | Postal return receipt | Medium |
iOS - cancel via App Store
- Open the SCRUFF app on your iPhone and tap Account, then Manage Subscription. When prompted to open the iTunes Store, tap Open. Sign in with your Apple ID if required.
- Locate SCRUFF Pro under Active Subscriptions and tap Cancel Subscription.
- If Cancel Subscription is not present, auto-renewal has already been disabled. SCRUFF cannot cancel iOS subscriptions on your behalf; Apple manages billing. See the official SCRUFF article: Cancel SCRUFF Pro on iOS.
Android - cancel via Google Play
- Open Google Play Store on your Android device.
- Tap your profile icon > Payments and subscriptions > Subscriptions > SCRUFF Pro.
- Tap Cancel subscription and follow the prompts. Android subscriptions automatically renew unless cancelled at least 48 hours before the period ends.
Web - SCRUFF Pro Store
- If you purchased a subscription via SCRUFF Pro Store rather than App Store or Google Play, sign in to the SCRUFF Pro Store.
- Follow the store's account or subscription management options to cancel. Refer to SCRUFF Pro Store support: SCRUFF Pro Store.
Support portal, email or post
- Open a support ticket at SCRUFF Support if you need account help. SCRUFF support cannot cancel App Store or Google Play subscriptions or issue refunds for them. See SCRUFF support rules in their Terms of Service: Terms of Service.
- To send a formal cancellation request by post, mail a signed letter to: Scruff, City Road, EC1V 2NX London, United Kingdom.
- Keep proof of delivery if you need to escalate via your card issuer.
Cancel by reason
Moving abroad
If you relocate and need to stop a subscription, cancel via the platform that billed you (Apple App Store, Google Play or SCRUFF Pro Store). For App Store and Google Play purchases the platform handles billing changes. Provide proof of new address if you request account-level assistance through SCRUFF Support.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when a distance contract was concluded online.
Price increase
If SCRUFF raises the price of a paid plan you subscribed to, you can cancel before the next billing date to avoid the new price. Keep the subscription receipt that shows the price at the time you subscribed. Provide screenshots of the old price and the notice of increase if you escalate.
Applicable law: Consumer Rights Act 2015 protections against unfair contract terms may apply if a change is disproportionate.
Death of subscriber
To close an account after the death of a subscriber, contact SCRUFF Support and provide a copy of the death certificate and proof of authority to act for the estate. SCRUFF Support contact details are on their support site. Note that purchases billed by Apple or Google must be handled through those platforms for billing matters.
Legitimate ground and defects
If the service is defective - for example the app is unusable or does not perform as stated - you can seek a remedy under the Consumer Rights Act 2015 for services provided with unsatisfactory care and skill. Document the defect with screenshots, dates and communications. For purchases made via Google Play, you may have additional rights for defective digital content.
Applicable law: Consumer Rights Act 2015.
End of commitment / subscription period
You can stop auto-renewal at any time before the next renewal date via Apple or Google. For SCRUFF Pro Store purchases manage the subscription on the SCRUFF Pro Store account page.
Cooling-off period (14 days)
When you buy a subscription online, the Consumer Contracts Regulations 2013 give you a 14-day cancellation right for distance contracts. This right is restricted for digital content once download or streaming begins and you give express consent to immediate access. If you exercised express consent to start the service immediately, the right to a refund can be limited. Refer to the legislation: Consumer Contracts Regulations 2013.
Negotiate or save
Before you cancel: negotiate
SCRUFF Support does not have the ability to cancel or modify App Store or Google Play subscriptions. SCRUFF does not publish standard retention offers on their support pages. If you want to ask for an alternative plan or credit for a web purchase, open a ticket at SCRUFF Support and include your subscription receipt and the email tied to your account. Use the SCRUFF support portal to create the request: SCRUFF Pro subscriptions FAQ. Do not expect SCRUFF to cancel purchases billed by Apple or Google for you.
What cancelling saves you - exact maths
SCRUFF Pro monthly price: £11.99. Annual price: £89.99.
Cost of monthly plan for one year: 12 x £11.99 = £143.88 per year.
Cost of annual plan: £89.99 per year.
Saving when choosing annual over monthly: £143.88 - £89.99 = £53.89 per year.
If you cancel SCRUFF Pro monthly and switch to the cheapest competitor listed: Itchpet at £3.49 per month, yearly cost = 12 x £3.49 = £41.88 per year. Saving compared with SCRUFF Pro monthly: £143.88 - £41.88 = £102.00 per year.
Prices used: SCRUFF Pro £11.99/month, SCRUFF Pro £89.99/year, Itchpet £3.49/month.
Legal protections and escalation
Key UK consumer law
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for most distance contracts concluded online, with a refund obligation from the trader unless digital content supply begins with express consent. See the legislation: Consumer Contracts Regulations 2013.
Service quality and unfair terms
The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Unfair contract terms, including disproportionate cancellation penalties, may be unenforceable under that Act.
Auto-renewal and escalation
The Competition and Markets Authority monitors hard-to-cancel subscriptions and unclear auto-renewal practices. If SCRUFF or its billing platform refuses to recognise statutory rights, escalate to Citizens Advice for guidance or use chargeback/Section 75 with your card issuer when eligible. For App Store purchases request help from Apple. For Google Play purchases follow Google Play refund and cancellation procedures.
What to do after cancelling Scruff
Check final billing
After cancelling, check Apple or Google Play receipts to confirm no further charges appear. If a payment posts after you cancelled, contact the platform that handled the billing immediately and keep screenshots of your cancellation confirmation.
Account access and data
Cancelling SCRUFF Pro stops renewal but does not necessarily delete your SCRUFF account. To remove personal data, use account settings or contact SCRUFF Support with a data subject access or deletion request. Keep copies of your requests.
Re-activation
To re-activate SCRUFF Pro, purchase again through Apple, Google Play or the SCRUFF Pro Store. Your account profile will remain if you did not delete it. If you want a fresh start delete your account in the app before creating a new one.
Next steps and practical checklist
Use this checklist to make sure cancellation is complete and protected.
- Identify which platform billed you: Apple App Store, Google Play, or SCRUFF Pro Store.
- Cancel via that platform at least 48 hours before renewal.
- Save confirmation screenshot or email from Apple/Google/store showing cancellation.
- Check your bank or card statement for any further charges within 7 days of cancellation.
- If charged incorrectly, request refund through Apple, Google Play or your card issuer and keep all receipts.
- If you want data deletion, send a deletion request to SCRUFF Support and keep the ticket number.
- If you must escalate, contact Citizens Advice or use a chargeback/Section 75 claim with your card issuer if eligible.
Plans
SCRUFF Pro
£11.99
/ mois
Ad-free browsing, advanced search filters, Stealth mode, unsend messages, video sharing in chat, profile notes, read receipts, who-viewed-you history
Ad-free browsing
advanced search filters
Stealth mode
unsend messages
No commitment. Billoff helps you cancel or adjust your Scruff subscription without hunting down every detail alone.
Pros & cons
Pros
Targeted community features for gay, bi, trans, and queer men
SCRUFF Pro adds advanced filters and Stealth mode
Free tier supports full messaging including photos and location sharing
Cons
SCRUFF Support cannot cancel App Store or Google Play subscriptions for users
No refunds for iOS subscription purchases under SCRUFF policy
Several users report limitations in the free tier and UI issues (see testimonials)
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Itchpet
£3.49
/ mois
Offers tailored, vet-strength flea, tick, and worming treatments delivered monthly to your door.
Lassie Digital Pet Insurance
£7.00
/ mois
Combines pet insurance with a rewards program through an app.
Petcube Care
£3.99
/ mois
Provides pet monitoring with live streaming, video history and alerts.
Countries where Scruff is available
Scruff is available in many countries. Here are several frequently cited markets:
United KingdomUnited States
Subscription & cancellation
What you should know about Scruff subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Scruff subscription, whichever payment method you use.
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