Cancel Trusted House Sitters the easy way

Service summary

Trusted House Sitters connects verified volunteers who house sit and care for pets with pet owners who want their pets cared for at home. Sitters receive accommodation in exchange for pet care rather than a paid fee in most cases.

Who uses it

Pet parents who prefer pets to remain in their own home and travellers who want low-cost accommodation and to care for animals while visiting new places use the platform.

Company facts

Trusted House Sitters operates annual membership plans for Sitters, Pet Parents, or Combined members. Booking fees of £9 apply to Basic and Standard plans for each confirmed sit. Premium plans do not pay the £9 booking fee. See the official pricing page for current plan details.

Website / Account cancellation

1. Sign in at your Trusted House Sitters account.
2. Navigate to Membership or Billing settings.
3. Select the option to cancel automatic renewal or request cancellation.
4. Follow the on-screen prompts to confirm. Keep a screenshot.
5. If you need a refund within 14 days and you have not applied for a sit or had live dates published on your home listing, open a support ticket referencing the refund article.

Help Centre / Support ticket

1. Open the Support Centre at Can I get a refund or the general help pages.
2. Create a ticket explaining you want to cancel and whether you seek a refund under the 14-day right to cancel.
3. Attach proof if required (membership date, receipt).
4. Keep the support ticket number and any email reply as proof.

iOS and Android (app)

1. Open the Trusted House Sitters app and sign in.
2. Go to Account or Membership settings.
3. Attempt to cancel the automatic renewal or follow the app link to the help centre.
4. If the app is missing functionality, sign in via a desktop browser and follow the Website / Account steps.

Post - registered letter

1. Prepare a signed letter stating your full name, membership email, membership number, and clear instruction to cancel membership and stop auto-renewal.
2. Address it to Trusted House Sitters, 160 City Road, EC1V 2NX London, United Kingdom.
3. Send by recorded or registered delivery and keep the proof of posting and delivery.

Phone

1. No published phone number is listed by Trusted House Sitters for cancellations. Use the online support centre or post if you require written proof.

Cooling-off period (14 days)

Rule: UK consumers have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Trusted House Sitters states a full refund is available for memberships that have not been used within 14 days of joining or auto-renewing, provided the member has not applied for a sit or had live dates published on their home listing within these 14 days.

Required proof documents: membership start date, proof you have not applied for any sits, proof you have not published live dates on your home listing, and payment receipt.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Used the service during cooling-off

Rule: If you requested or received services within the 14-day period, the business may charge for the proportion of service provided up to cancellation. Trusted House Sitters specifically excludes refunds if you have applied for a sit or had live dates published during the 14-day period.

Required proof documents: evidence of sit application or live listing date, membership receipt, correspondence timestamps.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule: If Trusted House Sitters raises membership prices during an active period, standard UK consumer protections on price variation apply. Trusted House Sitters pricing page shows annual plan rates; if price change is during an active annual term, contact support for options.

Required proof documents: invoice showing old price, notification of price increase, membership receipt.

Applicable law: Consumer Rights Act 2015 regarding contract fairness and the CMA guidance on clear auto-renewal terms.

Death of subscriber

Rule: Trusted House Sitters does not publish a specific death policy in the support articles. For termination due to death of the subscriber, send a registered letter with a copy of the death certificate and membership details to the registered address.

Required proof documents: death certificate, membership details, proof of relationship or executor authority.

Applicable law: Consumer Rights Act 2015 where necessary for fair contract terms.

Extraordinary circumstances or confirmed sit cancellation

Rule: A confirmed sit cannot be canceled unless both pet parent and sitter agree, or there are extraordinary circumstances. Sitters can cancel a sit through the website and app; pet parents are informed and the sit can be relisted.

Required proof documents: messages showing agreement, evidence of extraordinary circumstance (medical certificate, travel disruption proof), support ticket correspondence.

Applicable law: Consumer Rights Act 2015 for services to be performed with reasonable care and skill.

Before you cancel: negotiate

Retention options reported: Trusted House Sitters support articles do not list specific retention offers such as discounts or credits publicly. If you want to negotiate, open a support ticket asking for alternatives - for example a one-time credit, downgrade to a lower annual plan, or extension. Provide your membership email, membership start date, and the reason you are leaving. Keep the support reply as written proof.

What cancelling saves you - concrete math

Trusted House Sitters lists annual plan prices. Yearly cost comparisons below use published annual prices in GBP.

Examples of annual prices:

• Basic Sitter: £99 per year
• Standard Sitter: £129 per year
• Premium Sitter: £199 per year
• Basic Pet Parent: £119 per year
• Standard Pet Parent: £199 per year
• Premium Pet Parent: £249 per year
• Basic Combined: £179 per year
• Standard Combined: £239 per year
• Premium Combined: £329 per year

Yearly saving examples:

• If you cancel a Premium Pet Parent plan at £249, you save £249 per year compared with keeping it: calculation 249 x 1 = £249 per year.
• If you downgrade from Premium Combined (£329) to Basic Combined (£179), you save 329 - 179 = £150 per year.
• If you cancel a Basic Sitter membership at £99 you save £99 per year.

Cheapest real alternative named in research: HousesitMatch is an alternative. Public pricing for HousesitMatch is not published in our verified research so its annual price is Not publicly disclosed. Consider pay-per-service pet care services such as Pawshake for short term sitting though its pricing model differs.

Consumer law that applies

In the United Kingdom the main applicable laws and regulators are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) provides guidance on auto-renewals and unfair contract terms.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for services bought online. Trusted House Sitters explicitly confirms a full refund is available for memberships that have not been used within 14 days of joining or auto-renewing, provided you have not applied for a sit or had live dates published on your home listing within those 14 days.

When the company can keep money

If you start using the service within the 14-day cooling-off period, the seller may charge for the portion of the service provided up to the cancellation. Trusted House Sitters states that if you have applied for a sit or had live dates published during the 14-day period you are not eligible for the full refund.

How to escalate a dispute

Step 1: Complain to Trusted House Sitters support and keep copies of all correspondence. Step 2: If unresolved, contact Citizens Advice for guidance and consider a Section 75 claim or card chargeback if the payment was made with a qualifying credit card. Step 3: If contractual fairness is in question, cite the Consumer Rights Act 2015 and the CMA guidance on auto-renewals when escalating.

Check final billing and refunds

After cancellation verify you have received written confirmation by email or support reply. If you requested a refund within the 14-day window and met the conditions, expect a full refund. Keep the payment receipt and refund confirmation.

Access and data

Membership cancellation stops future charges but your account data and message history may remain. If you want data deleted, request data erasure under UK data protection rules via the support centre and keep the written response.

Re-activation and timing

If you rejoin later you will need to purchase a new annual membership. Pricing for rejoining may differ from your previous rate. If a sit was confirmed and later cancelled, confirm any booking fee refund - booking fees of £9 for Basic and Standard plans are refunded if a booking fee was paid for a sit that is cancelled.

Use this checklist to complete cancellation and protect your consumer rights.

• Find your membership receipt and note the purchase/renewal date.
• Decide if you meet the 14-day refund conditions: did you apply for a sit or publish live dates? If not, request a refund.
• Cancel automatic renewal in your account settings and take a screenshot of the confirmation.
• Open a support ticket referencing the refund article if you want a refund.
• If you prefer written proof, send a registered letter to 160 City Road, EC1V 2NX London and keep proof of postage.
• Keep all emails and ticket numbers. If no response, seek advice from Citizens Advice and consider card chargeback or Section 75 for qualifying card payments.