Cancel TrustedHousesitters the easy way

Overview

TrustedHousesitters is a membership platform that connects pet owners who need care with sitters who provide house and pet sitting in exchange for accommodation. The service operates in over 130 countries and charges an annual membership fee rather than per-night fees for most plans.

How it works

Pet parents list home stays with live dates. Sitters apply and, when a sit is confirmed, some memberships pay a booking fee per sit. TrustedHousesitters also offers add-on plans such as a Sit Cancellation Plan for certain tiers.

Company facts

Website - cancel or request a refund

1. Sign in at TrustedHousesitters.
2. Open your account settings, then Membership or Billing.
3. Use the 'Request a refund' page linked in support if eligibility applies, or select cancel auto-renew if available.
4. Save or screenshot the confirmation email you receive.

Online chat / Help Center

1. Go to the TrustedHousesitters help centre.
2. Click the chat button or visit the article Can I get a refund.
3. Explain whether your membership is unused within 14 days or if you need sit-date changes; request written confirmation.

iOS / Android app

1. Open the TrustedHousesitters app and sign in.
2. Go to Account > Membership or press the help icon to open the support article.
3. Follow the 'Request a refund' link or start a chat with Membership Services; keep screenshots.

Email / Support ticket

1. Open the support centre and submit a ticket describing the cancellation reason and desired outcome.
2. Attach screenshots showing purchase date and activity if asking for a 14-day unused refund.
3. Keep the ticket reference and any reply email as proof.

Post - Registered letter

1. Write a short signed letter stating your name, membership email, date of purchase or renewal and request to cancel or refund.
2. Send to TrustedHousesitters, 160 City Road, EC1V 2NX London, United Kingdom by registered post and keep dispatch proof.

Moving / Relocation

Rule: TrustedHousesitters allows members to update or change sit dates and membership details but does not publish a specific automatic cancellation right for relocation. Required proof documents: proof of address change such as tenancy agreement or new utility bill if you want to support a refund or accommodation change request. Applicable law: Consumer Contracts Regulations 2013 for online contracts within 14 days where applicable.

Price increase

Rule: If TrustedHousesitters increases membership price on renewal, you can refuse the new price by cancelling before the renewal charge; contact Membership Services to stop auto-renewal. Required proof documents: membership renewal invoice. Applicable law: Consumer Rights Act 2015 and CMA guidance on auto-renewal practices.

Death of subscriber

Rule: In case of the subscriber's death, contact Membership Services and provide a copy of the death certificate and proof of account ownership; TrustedHousesitters support must be contacted to close the account. Required proof documents: death certificate and proof of authority or executor details. Applicable law: Consumer Contracts Regulations 2013 where relevant.

Legitimate ground / Extraordinary circumstances

Rule: For a sit specifically, TrustedHousesitters states a confirmed sit can only be ended if both the pet parent and sitter agree or in extraordinary circumstances; cancelling without agreement may prompt investigation and disciplinary action. Required proof documents: medical note, travel disruption evidence, or other documentary proof supporting the extraordinary circumstance. Applicable law: Consumer Rights Act 2015 for service performance with reasonable care and skill.

End of commitment

Rule: Memberships are annual. To prevent renewal, cancel auto-renew before the renewal date via account settings or by contacting Membership Services. Required proof documents: membership invoice or renewal notice. Applicable law: CMA guidance on auto-renewal and clear contract terms.

Cooling-off period (14 day refund)

Rule: TrustedHousesitters offers a full refund if the membership has not been used within 14 days of joining or auto-renewing. 'Used' means you have not applied for a sit nor had live dates published on a home listing within those 14 days. Required proof documents: membership start date and evidence you did not apply for sits or publish live dates. Applicable law: Consumer Contracts Regulations 2013 - 14-day right to cancel for online contracts, subject to the digital content exception.

Before cancelling: negotiate

Retention offers reported in available research: no explicit retention discounts or offers are publicly reported. To request a retention offer, contact Membership Services via the help centre chat or the 'Request a refund' support flow and ask whether they can pause auto-renewal, issue a partial refund, or offer a membership credit. Keep chat transcripts and email confirmations. Links to start: Request a refund and the general help centre.

What cancelling saves you - real numbers

TrustedHousesitters annual prices in the UK:

• Basic Pet Parent: £119 per year
• Standard Pet Parent: £199 per year
• Premium Pet Parent: £249 per year
• Basic Sitter: £99 per year
• Combined membership: from £179 per year
• Booking fee per confirmed sit: £9 (applies to Basic and Standard tiers; Premium exempt)

Example savings calculations:

• Cancel Premium Pet Parent: saving = £249 per year. Calculation: 249 x 1 = £249 saved.
• Cancel Standard Pet Parent and avoid 5 sits per year with booking fee: membership saving 199 + booking fees 5 x £9 = £199 + £45 = £244 saved per year.
• Cancel Basic Sitter: saving = £99 per year. Calculation: 99 x 1 = £99 saved.

Cheapest real alternative from research: Petme at £0 per year. Comparison example versus Premium: 249 - 0 = £249 saved by switching. Calculation shown: 249 - 0 = £249.

Consumer law that applies

Key UK statutes and guidance: Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and Consumer Contracts Regulations 2013 (14-day cooling-off period for most online contracts). The Competition and Markets Authority treats hard-to-cancel subscriptions or unclear auto-renewal terms as potentially unfair practices.

How to escalate a dispute

Step 1 - Complain to TrustedHousesitters via the help centre and keep records (chat transcripts, emails). Step 2 - If unresolved, get independent advice from Citizens Advice. Step 3 - For payment disputes use your card issuer for chargeback or Section 75 where applicable. The Consumer Contracts Regulations 2013 provide the 14-day right to cancel for online purchases, subject to digital content exceptions.

Statutory remedies

If a paid service was not provided with reasonable care and skill, cite the Consumer Rights Act 2015 when requesting remedy. For issues with automatic renewal or unclear cancellation steps, reference CMA guidance on auto-renewal transparency when escalating to Citizens Advice.

Check access and login

After cancellation, keep your account login; your profile may remain but auto-renew will stop if cancellation succeeded. Confirm by saving the cancellation confirmation email or chat transcript.

Data and reviews

Profiles, photos and published home listings may remain visible after membership end depending on platform policies. If you cancelled a confirmed sit before it started, note that TrustedHousesitters states neither member can leave a review after a pre-start cancellation.

Final billing and refunds

If you requested a 14-day refund and were eligible, expect the refund to be processed after Membership Services confirms eligibility. Booking fees of £9 are refundable if a sit is cancelled by either party. Keep proof of the refund confirmation.

Reactivation

To rejoin later, purchase a new annual membership. Record any previous case numbers if you want assistance linking prior membership history to a new account.

Follow these steps to cancel cleanly and preserve evidence.

• 1. Check the membership start or renewal date and whether you are within 14 days of joining or auto-renewing.
• 2. If within 14 days and unused, open Request a refund and follow the Membership Services chat link.
• 3. If cancelling to avoid renewal, cancel auto-renew in account settings or contact Membership Services before the renewal date.
• 4. If cancelling a confirmed sit, inform the other member immediately and contact Membership Services to update sit dates using the sit cancellation article.
• 5. Save confirmation emails, chat transcripts and any reference numbers.
• 6. If you paid by card and dispute a refused refund, gather evidence and contact your card issuer about chargeback or Section 75 where applicable.