Cancel Vetbox the easy way

Service overview

Vetbox is a subscription service that delivers flea, tick and worm treatments and related preventative healthcare products for cats and dogs. The service packages treatments, optional add-ons and a healthy treat, with delivery and 24/7 vet support for subscribers.

How subscriptions work

Customers select treatments for their pet size and species, choose optional add-ons such as dental chews or joint support, and receive boxes on a recurring basis. Billing is flexible and you only pay for selected products each month.

Company facts

For official company details see the business details page at Vetbox business details.

Web - cancel step by step

1. Open vetbox.com or web-2026.vetbox.com.
2. Log in to your account using your email and password.
3. Navigate to "My Account".
4. Find and click the "Close Account" button.
5. Follow any on-screen prompts and keep a screenshot or save the confirmation email.

Phone - cancel step by step

1. Call 0203 947 3416.
2. Prepare account details: registered email, full name, pet details for verification.
3. Ask the agent to close your account and to confirm the effective date (end of current billing period).
4. Request written confirmation by email and note the agent name and time of call.

Email - cancel step by step

1. Send an email to [email protected] with subject "Account closure request".
2. Include full name, account email, pet details and clear statement: "Please close my account and cancel future subscriptions".
3. Request confirmation email and keep the reply as proof.

Post - cancel step by step

1. Write a signed letter stating your full name, account email, request to close the account and date.
2. Send by registered post to: Vetbox, 1-10 Summers St, EC1R 5BD London, United Kingdom.
3. Keep the proof of postage and any reply from Vetbox.

If you need support creating a ticket use the official support ticket form at Vetbox support.

Moving abroad

If you move outside the United Kingdom and cannot receive deliveries, contact [email protected] and provide proof: new address documentation or forwarding confirmation. Vetbox will cancel future shipments on receipt of proof. Applicable law: Consumer Contracts Regulations 2013 for contract changes due to change of circumstances.

Price increase

If Vetbox raises the price of your subscription mid-contract, you can cancel without penalty if the change materially alters the contract terms. Provide the notification from Vetbox as proof. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

To cancel after the death of a subscriber, contact [email protected] and provide a copy of the death certificate and proof of authority to act on the estate. Vetbox's help pages do not publish a specific process; proof documents are required.

Legitimate ground accepted by Vetbox

Vetbox accepts returns and refunds for faulty goods and inaccuracies. For returns where the consumer requests a refund within statutory timeframes, provide order number, photos of faulty items and any vet evidence if relevant. Vetbox lists exceptions: perishable items and items already used are excluded.

Vetbox's stated refund procedure refers to the Consumer Protection (Distance Selling) Regulations 2000 for a 7 working day rule in some return cases. The overall UK statutory right is the Consumer Contracts Regulations 2013 for a 14-day cooling-off period for most online purchases.

End of commitment

If your subscription has no minimum commitment you can cancel at any time; cancellation takes effect at the end of the current billing period. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (change of mind)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period starting when you receive the goods. Vetbox's returns pages reference refunds and returns; to request a refund within cooling-off you must notify Vetbox in writing and return goods by recorded delivery. Refunds must be issued within 14 days of receipt of returned goods or proof of postage.

Before you cancel: negotiate

There are limited public reports of Vetbox offering retention discounts. Vetbox applies a 10% discount for multi-pet customers as published in pricing notes. To ask for a retention or discount, email [email protected] or call 0203 947 3416 and request a multi-pet discount or promotional code. Example message: "I am considering cancelling. Do you have any retention offers or multi-pet discounts available for my account? My account email is [[email protected]]." Ask the agent to confirm any offer in writing.

What cancelling saves - yearly cost comparison

Example calculation for a Cat (Essential) plan priced at £9.50 per month: 9.50 x 12 = £114.00 per year.

Cheapest real alternative from competitors: Itch at £3.49 per month. Itch annual cost: 3.49 x 12 = £41.88 per year.

Yearly saving if you switch from Vetbox Cat Essential to Itch: £114.00 - £41.88 = £72.12 per year.

Other Vetbox plan monthly prices you can consider: Small Dog (Essential) £9.50, Medium Dog (Essential) £10.50, Large Dog (Essential) £11.50, XL Dog (Essential) £12.50, Dental Chews add-on £8.99, Joint Support add-on £14.99, Calming Supplement add-on £12.99.

Key UK consumer law

Two main laws protect customers: the Consumer Contracts Regulations 2013 (covers online contracts and the 14-day cooling-off period) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill and prohibits unfair contract terms). The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 gives a 14-day right to cancel most online purchases starting when goods are received. Vetbox's published return pages reference refund procedures and a 7 working day rule from older Distance Selling rules for certain returns; for statutory cancellation you rely on the 14-day right for online sales.

Escalation steps

1. Complain to Vetbox support by email to [email protected] or via the support ticket form at Vetbox support.

2. If unresolved, get advice from Citizens Advice and escalate to the CMA for unfair contract terms or to the appropriate ombudsman if a regulated sector is involved.

3. For card payments you can consider chargeback or Section 75 via your card issuer where applicable.

Check final billing

After cancellation verify the final billing date and that no further automatic charges occur. Cancellation takes effect at the end of the current billing period and any boxes already paid for will be delivered.

Returns and refunds

If you are returning goods request the returns process from Vetbox via their returns and refunds page. For cooling-off refunds, you must notify Vetbox and return items by recorded delivery; Vetbox states refunds are issued excluding any postage costs they paid for initial delivery.

Account data and reactivation

If you want your account data removed ask support for data deletion. To reactivate later log back in or create a new account. Keep confirmation emails as proof of closure to avoid future billing disputes.

Use this checklist immediately when you decide to cancel.

• Log in to your Vetbox account and click "Close Account"; save a screenshot of confirmation.
• If you prefer, email [email protected] with a signed cancellation request; save the reply.
• If you call 0203 947 3416 request a written confirmation and note the agent name and time.
• Send a registered letter to Vetbox, 1-10 Summers St, EC1R 5BD London, United Kingdom if you need an auditable postal request; keep proof of postage.
• Check the effective cancellation date and final billed amount.
• If you expect a refund, follow the returns process at Vetbox returns and refunds and use recorded delivery for returns.
• Keep all correspondence and proof for at least 6 months in case of dispute.