Cooling-off (14 day consumer right)
You have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when you contract at a distance or off premises. If you cancel within 14 days you are entitled to a refund of sums paid, unless you expressly requested that services start and those services were fully performed. If services began with your express consent and are completed, the right to a full refund is affected. Provide proof: date of contract (email or paperwork) and any receipts for services used. Applicable law: Consumer Contracts Regulations 2013.
End of minimum commitment (12 months)
Complete Care plans carry a 12 month commitment. After the 12 month period you may cancel with one calendar month written notice. Required proof: proof of original start date or plan documents. Applicable rule: plan terms as published in the T&Cs Complete Care T&Cs.
Price increase
Specific published rules for cancellation due to price increase are Not published by Vets4Pets Plan. Under the Consumer Rights Act 2015, a substantial unilateral change to the contract by the trader may be an unfair term. Required proof if claiming unfair variation: written notice of the price increase from the trader and your plan documents. Applicable law: Consumer Rights Act 2015.
Death of subscriber
Rules on cancellation after the death of a subscriber are Not published by Vets4Pets Plan. To request termination on this ground prepare a copy of the death certificate and the plan paperwork and contact the practice or [email protected] for the administrator's guidance.
Legitimate ground - poor service or material breach
If the service is not performed with reasonable care and skill this can be a legitimate ground to terminate under the Consumer Rights Act 2015. Required proof: veterinary reports, receipts, written complaints and responses showing inadequate performance. Applicable law: Consumer Rights Act 2015.
