Cancel Woofz the easy way

Overview

Woofz is a subscription-based mobile and web service for dog owners that provides training programs, wellness monitoring, and daily care tools including video and audio lessons and a doggy calendar.

Who runs it

Woofz App Limited is part of Nove8 Ltd, founded in 2020 by Natalia Shahmetova and headquartered in London. The company reports about 80 employees and 1.5 million subscribers.

How the service is delivered

Woofz is available as an app and a website. Subscriptions are billed either through the Woofz website or through Apple App Store or Google Play depending on how you signed up.

Website (recommended)

1. Open your browser and go to the Woofz website.
2. Log in to your account and open your Web Profile.
3. Go to the Subscriptions tab and select Turn off auto-renewal.
4. Take a screenshot of the on-screen confirmation and keep it for your records.
5. If you need help, submit a request via the support centre at Woofz help article on cancelling.

iOS - Apple App Store

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID, then Subscriptions.
3. Find the Woofz subscription and tap Cancel Subscription at least 24 hours before the trial or renewal date.
4. Save the cancellation confirmation email or take a screenshot in case of a dispute.
5. For App Store billing issues or refunds contact Apple; Woofz cannot process Apple refunds.

Android - Google Play

1. Open the Google Play Store app on your device.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Woofz and tap Cancel subscription at least 24 hours before renewal.
4. Save the Google Play cancellation confirmation or take a screenshot for records.
5. For refunds ask Google Play support; Woofz cannot process Google Play refunds.

Contact form or Email

1. Open the Woofz contact form at Woofz Terms and contact links and use the support channels listed there or visit the help centre.
2. State your account email, subscription plan, and a clear request to cancel and stop auto-renewal.
3. Keep the support reply email as proof. Allow up to 3 working days for a reply.

Post (registered letter)

1. Write a signed cancellation statement including your full name, account email, and request to cancel and stop future charges.
2. Send by registered post to: Woofz, 128 City Road, EC1V 2NX London, United Kingdom.
3. Keep the postal proof of posting and proof of delivery as evidence.

Moving abroad or change of circumstances

Rule - You may cancel if you can no longer make use of the service because you permanently move or no longer own a qualifying pet. Required proof - a copy of a utility bill or official document showing new address or a signed statement and date of move. Woofz-specific acceptance - not publicly disclosed; provide proof with your contact form request.

Applicable law - Consumer Contracts Regulations 2013 for evidence of contract conclusion where relevant.

Price increase

Rule - If Woofz increases the price during a subscription period without giving the option to cancel, you are entitled to cancel under contract change provisions. Required proof - a screenshot of the new price notice and your original pricing. Woofz-specific acceptance - submit a cancellation notice and reference the price increase in your message to support.

Applicable law - Consumer Rights Act 2015 regarding contract terms and fairness.

Death of the subscriber

Rule - A subscription may be cancelled by the estate or next of kin. Required proof - short written notice plus a copy of the death certificate or executorship documentation. Woofz-specific acceptance - contact support with the documents and request account closure and cancellation.

Applicable law - general UK contract law principles; statutory rights to terminate where performance is impossible.

Legitimate ground - technical failure or fault

Rule - If Woofz has a confirmed technical fault that prevents the service from working as described, you may request a refund for the affected period. Required proof - screenshots, dates and a description of the fault and any support correspondence. Woofz-specific acceptance - Woofz considers refunds for confirmed technical faults for the first subscription payment only; subsequent payments are non-refundable unless statutory rights apply.

Applicable law - Consumer Rights Act 2015 (services performed with reasonable care and skill).

End of commitment / regular cancellation

Rule - For website subscriptions, turn off auto-renewal in your Web Profile. For App Store or Google Play subscriptions, cancel through Apple or Google at least 24 hours before renewal. Required proof - cancellation confirmation screenshot or email. Woofz-specific acceptance - cancellation takes effect when notice is given; cancellation ends future obligations.

Applicable law - Consumer Contracts Regulations 2013 and the UK Parliament Act 2024 Chapter 2 cooling-off rights for renewals: cooling-off rights reference.

Cooling-off period (14 days)

Rule - UK and EU residents have a 14-day withdrawal right from the date the contract is concluded for online contracts, subject to the digital content exception if performance begins with your prior express consent. Required proof - a clear cancellation notice within 14 days by the contact form or by post. Woofz-specific acceptance - submit a withdrawal notice at Woofz support or use the online contact form; if you expressly consented to immediate service performance you may lose the right to a full refund and a pro-rata deduction may apply.

Applicable law - Consumer Contracts Regulations 2013; UK Parliament Act 2024 Chapter 2 cooling-off rights.

Before cancelling: negotiate

Retention offers - research does not list specific recurring retention discounts published by Woofz. How to ask - open the Web Profile or use the contact form and request retention options, stating your reason to cancel and the plan you currently pay for. Ask explicitly for an extension, a temporary pause, or a discounted annual rate. Keep all replies and reference any price or expiry dates offered by support in writing.

What cancelling saves you - concrete math

Example 1 - Monthly plan: Woofz Monthly Premium Access is £12.99 per month. Annual cost if kept: 12.99 x 12 = £155.88 per year.

Example 2 - Yearly plan options: Woofz Yearly Premium Access prices from research include £29.99, £49.99 and £59.99 per year. If you pay £29.99 yearly, annual cost = £29.99.

Compare to cheapest competitor: Petasure lists £3.59 per month or £35.99 per year.

Savings calculations:

• Switching from Woofz Monthly £12.99 to Petasure monthly £3.59 saves (12.99 - 3.59) x 12 = 9.40 x 12 = £112.80 per year.
• If you hold Woofz Yearly at £29.99 and switch to Petasure annual £35.99 you would pay £6.00 more per year with Petasure, so do not switch in that case.
• If you are on a Woofz Weekly Premium Access equivalent of about £35.00 per week, yearly cost estimate = 35.00 x 52 = £1,820.00 per year; switching to Petasure annual £35.99 saves £1,784.01 per year.

Note - choose the actual plan billed on your account and calculate exact savings using the formula: (Current monthly price - Alternative monthly price) x 12. For App Store or Google Play billed plans, confirm the billed amount in your Apple or Google subscription page before switching.

Key UK consumer laws

The main protections for subscriptions in the United Kingdom are the Consumer Rights Act 2015 for service quality and the Consumer Contracts Regulations 2013 for the 14-day cancellation right. Recent statutory updates on cooling-off are set out in the UK Parliament Act 2024 Chapter 2 on cooling-off rights: legislation reference.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) views unclear auto-renewal and hard-to-cancel patterns as possibly unfair. If Woofz did not provide a clear way to cancel, raise a formal complaint with Woofz first, then contact Citizens Advice for guidance on escalation.

Escalation path

1) Complain to Woofz by contact form or registered post and keep proof. 2) If unresolved, contact Citizens Advice for next steps. 3) Consider payment remedies: Section 75 claim for credit card payments over £100 or request a chargeback through your card issuer for disputed transactions. 4) If the issue falls under a specific ombudsman remit, use that ombudsman. The Consumer Rights Act 2015 protects you where services are not performed with reasonable care and skill.

Check your final billing

After cancellation, check your bank or card statement for any charges processed within 24 hours before the billing cut-off. If you see a charge after you cancelled, follow the support article at Charged for a canceled subscription to file a dispute.

Data and account access

Cancelling auto-renewal stops future billing but does not automatically delete your account. If you want your account removed, request account deletion via the contact form and specify data removal. Keep a copy of any confirmation you receive.

Re-activation and refunds

Re-activation is possible by resubscribing through the same channel you used originally. Refunds for website purchases are limited and generally considered only for confirmed technical faults for the first subscription payment; App Store and Google Play refunds must be requested from Apple or Google respectively.

Complete this checklist to cancel and protect yourself.

• Log in to Woofz Web Profile and turn off auto-renewal. Take a screenshot of confirmation.
• If you subscribed via Apple, cancel in Apple Settings - Subscriptions and save Apple's confirmation email.
• If you subscribed via Google Play, cancel in Google Play Subscriptions and save the confirmation.
• If you need a paper trail, send a registered letter to Woofz, 128 City Road, EC1V 2NX London, United Kingdom and keep proof of posting.
• If you want a refund for a website purchase due to a technical fault, gather screenshots and support correspondence and request a refund via the contact form.
• If you were charged after cancellation, follow the support article at Charged for a canceled subscription and consider bank chargeback if needed.