Cancel Years Dog Food the easy way

Fresh-tailored dog meals

Years Dog Food is a UK subscription service delivering personalised, pre-portioned wholefood meals for dogs. Meals include prime-cuts of meat or fish, vegetables, fruit and tailored supplements.

How subscriptions work

Customers select a plan based on their dog size and calorie needs, choose delivery frequency (every 2, 4 or 8 weeks) and receive prepared trays or packs that are ready to serve. Delivery charge is £3.95 per delivery.

Company facts

Web (recommended)

1. Sign in at your account.
2. On a laptop look for the Stop Plan option; on mobile go to Delivery.
3. Select Stop Plan and confirm stop/pause length if prompted.
4. Save or screenshot the confirmation page and keep the confirmation email.

iOS

1. Open the Years app on your iPhone.
2. Tap Delivery and choose Stop Plan or Pause.
3. Confirm the stop and take a screenshot of the confirmation.
4. Expect a confirmation email within 24-48 hours.

Android

1. Open the Years app on your Android device.
2. Tap Delivery and choose Stop Plan or Pause.
3. Confirm and screenshot the confirmation screen.
4. Keep the confirmation email as proof.

Phone

1. Phone number is not publicly published; try contact options in your account or the help pages.
2. If you reach an agent, clearly state you want to Cancel the subscription and ask for a reference number.
3. Record date, time and agent name; request a confirmation email.

Email

1. Use the contact form or support option from Years Help.
2. Write a clear subject like "Cancel subscription - [Your name]" and include account details and next scheduled delivery date.
3. Keep the reply email as proof.

Post

1. Send a signed letter to: Years Dog Food, 123 Dog Food Lane, SE1 2AB London, United Kingdom.
2. Use registered post and keep proof of posting.
3. Allow time for processing; keep copies of the letter and receipt.

Cooling-off (right to change your mind after first delivery)

Rule - As a consumer you have the right to cancel the initial contract within 14 days from the day after you receive your first delivery and obtain a full refund, subject to the exceptions listed below.

Required proof documents - Order number, delivery date, proof of return or evidence that goods were not consumed if requesting a refund for the first delivery.

Applicable law - Consumer Contracts Regulations 2013.

Moving house

Rule - Years' public documentation does not publish specific relocation cancellation rules. To cancel you should use your account Stop Plan option or send a written cancellation to the postal address.

Required proof documents - Proof of new address is not explicitly required by Years; provide account details and new address if you request account closure.

Applicable law - Consumer Rights Act 2015 applies to service performance and contract terms if a dispute arises.

Price increase

Rule - Years' public pages do not detail automatic price increase compensation. If a price increase materially alters the contract you can raise a contractual complaint and request cancellation and refund under general consumer law.

Required proof documents - Notice of price change (from Years) and your account details.

Applicable law - Consumer Rights Act 2015.

Death of the subscriber

Rule - Years does not publish a dedicated policy for subscriber death. You can cancel the subscription by account holder family members using account access or by sending a written cancellation with evidence.

Required proof documents - Death certificate and account details; state whether refunds are requested for unshipped deliveries.

Applicable law - Consumer Rights Act 2015.

Legitimate ground (quality or safety issues)

Rule - Years acknowledges defective or unsafe products as exceptions to normal refund rules. If food is mouldy or causes illness, report immediately to Customer Service and request collection and refund.

Required proof documents - Photos of affected product, batch/lot number, purchase/delivery date, veterinary report if pet became unwell.

Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - Years does not publish a minimum fixed-term commitment. Use the account Stop Plan option to end future deliveries at least 3 days before next delivery.

Required proof documents - Account confirmation of Stop Plan or message from support.

Before you Cancel: negotiate

Retention offers reported in public reviews are not documented by Years. There is no specific, published list of discounts or retention bundles. To request a retention offer, log in to your account and use the in-app chat or contact form in the help pages. Ask for a price review, a temporary pause or a customised frequency - state the competing price you found and your desired monthly budget. Keep any written offer by email before you cancel.

What cancelling saves you - yearly calculations

Use your actual plan price to compute annual cost. Examples using Years published prices:

• Small dog from £65 x 12 = £780 per year.
• Medium dog from £94.50 x 12 = £1,134.00 per year.
• Large dog from £119.40 x 12 = £1,432.80 per year.

Delivery cost example: if you receive one delivery per month add £3.95 x 12 = £47.40 per year.

Cheapest real competitor from our research: Toto Pets (The OG Plant Crunch) at £12.99 per month. Annual cost = £12.99 x 12 = £155.88 per year. Savings example versus Years small dog plan: £780 - £155.88 = £624.12 saved per year by switching to Toto Pets (assuming the nutritional needs and portion sizes match).

Primary consumer law

In the United Kingdom the key laws are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Years' cancellation route is obstructed, you can escalate the complaint.

How to escalate

1) Complain to Years using your account or the help pages and keep records. 2) If unresolved, contact Citizens Advice for next steps. 3) For card payments you may use Section 75 or ask your card issuer for a chargeback if eligible. 4) Report persistent unfair practices to the CMA.

Confirm final billing

Keep the cancellation confirmation email. Check your bank or card statement to ensure no further payments are taken after cancellation is confirmed. If a payment is taken for an order already packed or dispatched, Years states that goods already delivered or processed may not be refunded.

Data and account access

Your account remains accessible to check past orders. If you want personal data removed, request account deletion via the help pages. Keep any shipment or refund emails for 6 months.

Re-activation

You can re-activate by logging in and starting a new plan or by contacting support. If you had a trial earlier, check trial terms to see if you are eligible for a new trial.

Before you hit Cancel, complete this checklist to avoid surprises.

• Check your next scheduled delivery date and cancel at least 3 days beforehand.
• Take screenshots of the Stop Plan confirmation and save the confirmation email.
• Note any deliveries already processed; Years may not refund goods already packed or dispatched.
• If you claim a refund for spoiled food, collect photos, batch numbers, delivery date and, if applicable, veterinary evidence.
• Compare annual costs: Small plan £65 x 12 = £780; consider alternatives such as Toto Pets £12.99 x 12 = £155.88 per year.
• If you paid by card and the trader will not refund, contact your card issuer about Section 75 or chargeback options.