Cancel Yumove the easy way

Overview

Yumove is a UK brand of joint supplements and health support products for dogs and cats. The brand operates online subscriptions and one-off purchases for tablets, bites and bundles targeted at joint mobility and general joint care.

Who runs Yumove

Yumove is traded by Lintbells Limited t/a Vetnique, headquartered in Luton and founded in 2006 by Dr John Howie and John Davies. The company employs about 112 people and focuses on supplement formulations for pet joint health.

How Yumove sells

Products are sold on a one-off basis and via a Subscribe and Save subscription model that offers initial deeper discounts and ongoing subscription savings. Subscription terms, benefits and cancellation details are published on Yumove pages.

Official pages: Subscription details, Terms and conditions.

Web (recommended)

1. Open a browser and go to https://yumove.co.uk/pages/yumove-subscription.
2. Click Sign in and enter the email used for your orders.
3. Open Subscriptions or Account section and select the active subscription.
4. Choose Cancel subscription and confirm the cancellation.
5. Save or screenshot the on-screen confirmation and wait for a confirmation email.

iOS / Android (mobile browser)

1. Open your mobile browser and visit the subscription page.
2. Sign in and follow the same steps as the web flow to cancel.
3. Take a screenshot of the confirmation and keep the confirmation email for proof.

Phone

1. Call the subscriptions team on 01462 416 886 (subscriptions) or 01462 416 866 (orders).
2. Provide your order number and email address and request cancellation.
3. Ask the agent to send written confirmation by email and note the time and agent name.

Email

1. Send an email to [email protected] with subject line Cancel subscription and include order number, full name and email address.
2. Keep the sent email and request a reply confirming cancellation and the effective date.
3. If you do not receive confirmation within 3 business days, follow up by phone.

Post

1. Write a clear cancellation letter including your order number, full name, email and request to Cancel subscription.
2. Send it by registered post to Yumove, West Barn, Sharnbrook, MK44 1LX Bedford, United Kingdom.
3. Keep the registered post receipt as proof and allow at least 10 business days for processing.

Moving address or relocation

If you move and can no longer receive the product you should cancel via your account or email [email protected] and provide proof such as a new address or order details. Yumove processes cancellations on request; also check your subscription delivery address in your account. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Yumove increases the price of an ongoing contract in a way that you do not accept, you may cancel. Provide the notification you received from Yumove as proof and request cancellation or renegotiation. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where contract terms are unfair.

Death of subscriber

To cancel after the death of the account holder, contact Yumove by email at [email protected] or by post with a copy of the death certificate and the order details. Yumove will handle the request on receipt of proof. Applicable law: Not a specific statute in the research; treat as contract termination request under Consumer Rights Act 2015 principles.

Legitimate ground accepted by Yumove

Yumove accepts returns under its See The Difference Guarantee and general cooling-off rules. For returns under the guarantee, follow the returns instructions at Delivery and returns. Acceptable proof includes order number, purchase date and photos if requested.

End of commitment

If your subscription has a minimum number of deliveries (not published by Yumove), check your account or terms. If no minimum was agreed, cancel at least 24 hours before the next billing date. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period

You have a legal right to change your mind and cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. Yumove extends that cooling-off period to 28 days from delivery for returns. To use the cooling-off right, notify Yumove by email or post and return the product. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Yumove offers subscription discounts and a loyalty structure. Research shows customers typically get 50% off their first two orders and then 20% ongoing, with possible 40% where multiple subscriptions apply. Ask support for a pause, reduced frequency or a retention discount by calling 01462 416 886 or emailing [email protected]. Mention any competing offers and request a price match or a temporary pause to avoid full cancellation.

What cancellation saves you - example calculations

Use real plan prices to compute yearly cost and savings.

• Joint Support for Adult Dogs (Tablets) from £9.29 monthly: 9.29 x 12 = £111.48 per year.
• Joint Care Daily Bites for Senior Dogs from £32.15 monthly: 32.15 x 12 = £385.80 per year.
• Joint Care PLUS Max Strength Dog Bites from £13.38 monthly: 13.38 x 12 = £160.56 per year.

Cheapest real competitor listed in research: Antinol at £25.00 monthly equals 25.00 x 12 = £300.00 per year. For the Joint Support for Adult Dogs plan, cancelling saves £111.48 per year if you stop that subscription. If switching to Antinol instead, you would pay £300.00 per year, which is an increase of £188.52 versus the £111.48 Yumove plan example.

Sources for Yumove pricing are the Yumove collections and product pages.

Key UK consumer laws

Your cancellation and refund rights are protected by the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online purchases, and Yumove extends returns to 28 days.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Yumove makes cancellation difficult, you can escalate the complaint to Citizens Advice for guidance and to the CMA for concerns about unfair contract terms.

Payment disputes and escalation

If a refund is refused or not processed, contact your card issuer for a Section 75 claim if the payment qualifies, or request a chargeback for non-qualifying cards. Keep evidence: order confirmations, cancellation emails, and call notes.

How to escalate

First complain to Yumove via [email protected] or by post to the official address. If unresolved, contact Citizens Advice for next steps and consider a bank chargeback or Section 75. The research sources for Yumove procedures are their Terms and Returns pages: Terms and conditions and Delivery and returns.

Check final billing

Verify your bank or card statement for the cancellation date and ensure no further subscription charges occur after the effective cancellation. If you are charged within 24 hours of the renewal, request a refund and provide cancellation proof.

Return or keep products

If you wish to return unused products within the extended 28 day returns window, follow the returns instructions at Yumove Delivery and returns. Refunds are processed within 5-10 working days of receiving the returned product or within 14 days if the product has not been returned yet and you gave notice.

Data and account access

After cancellation, your Yumove account remains accessible unless you request deletion. To request deletion or changes to your personal data, contact [email protected] and retain a copy of your request.

Re-activation

To restart a subscription, sign in to your account and choose a new subscription plan. If you were given a retention discount, confirm whether it still applies when re-activating.

Use this checklist to complete your cancellation cleanly and retain proof.

• Sign in to your Yumove account and cancel the subscription online; save the confirmation.
• If you prefer phone, call 01462 416 886 and request an emailed confirmation; note agent name and time.
• If cancelling by email, send to [email protected] with order number and keep the sent email.
• If cancelling by post, send a registered letter to Yumove, West Barn, Sharnbrook, MK44 1LX Bedford, United Kingdom and keep the receipt.
• Check bank/card statements within 7 days to verify no further charges.
• If returning goods under the 28 day return extension, package items per the Returns page and use tracked shipping.
• If refund is delayed beyond stated processing times, escalate to Citizens Advice and consider chargeback or Section 75.