Cancel Arrow Video the easy way

Overview

Arrow Video is the specialist label and digital channel operated by Arrow Film Distributors Limited that focuses on restored releases, curated bonus material and collectible packaging for cult and genre films. It distributes physical media and operates a streaming channel branded Arrow Video Channel and Arrow Player.

Key services

Arrow sells physical Blu-rays and DVDs, publishes special editions and runs the Arrow Video Channel streaming service with new releases, documentaries and archival extras.

Company facts

Official pages: About Arrow Films and the channel at Arrow Video Channel.

Web (Arrow account / Arrow Player)

1. Go to your Arrow account at the Arrow Player website or the Arrow Films account area.
2. Sign in with the email used to subscribe.
3. Open Account or Subscription settings and select Cancel Subscription.
4. Follow on-screen prompts and keep the confirmation email or screenshot.

iOS (App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select Arrow Player or Arrow Video and tap Cancel Subscription.
4. Keep Apple confirmation or screenshot as proof.

Android (Google Play)

1. Open Google Play Store on your device.
2. Tap your profile, then Payments and Subscriptions, then Subscriptions.
3. Select Arrow Player and cancel.
4. Save the Google Play confirmation email or screenshot as proof.

Phone

1. Call +44 (0) 161 8131487 and state you want to cancel your Arrow Video subscription.
2. Provide account email and any order number.
3. Ask the agent for a cancellation reference and an email confirmation.
4. Record date/time of call and agent name for records.

Email

1. Send an email to [email protected] with subject 'Cancel Arrow Video'.
2. Include account email, full name and subscription ID or order number.
3. Request a written confirmation of cancellation and the effective date.
4. Keep the reply email as proof.

Post (registered letter)

1. Write a signed letter stating your decision to cancel, include account email and order number.
2. Send it by registered post to Arrow Video, Radlett Lane, WD7 9JP Shenley, United Kingdom.
3. Keep the postal receipt and any signed-for delivery evidence as proof.

Cooling-off right (change of mind)

If you bought a subscription or goods at a distance you have a 14-day cooling-off period to cancel starting from the day you receive the goods or, for services, from the day Arrow emails you to accept your order. To cancel, send a clear statement to Arrow and keep proof of sending. If you cancel goods you must return them within 14 days and refunds are processed within 14 days of receipt or evidence of posting. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.

Price increase

If Arrow increases the price in a way that affects your subscription and the change is a material reduction in contracted services, you may cancel the contract. Provide the price-change notice from Arrow as proof. Applicable law: Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations 2013 - legislation.

Death of subscriber

If the subscriber dies, a representative can cancel the subscription by sending a copy of the death certificate and proof of authority over the estate. Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground (service fault or misrepresentation)

If Arrow breaches contract terms, supplies faulty digital content or misrepresents services, you can cancel and seek a refund. Gather evidence: order confirmations, screenshots, emails and any faulty content examples. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 - Consumer Rights Act 2015.

End of commitment or fixed-term end

When your paid period ends you may let the subscription lapse or cancel before the renewal cut-off (cancel at least 24 hours before renewal). Provide the subscription end date and account details as proof. Applicable law: Consumer Contracts Regulations 2013.

Services already performed (no cooling-off)

If you expressly consented to immediate access to digital content or Arrow started providing services with your agreement, the statutory right to cancel for digital content ends once the service is supplied. Provide the order confirmation showing consent to immediate supply. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Arrow does not publish standard retention discounts or public offers to retain subscribers. To request a retention offer, contact support by email at [email protected] or by phone at +44 (0) 161 8131487. Use this script: state your account email, say you plan to cancel and ask if they can offer a reduced rate, a temporary pause or an annual upgrade. Keep any written offer by email before you accept.

What cancelling saves you

Compute your yearly cost and saving using Arrow prices: Monthly plan at £4.99 per month gives an annual cost of £4.99 x 12 = £59.88. Annual plan costs £49.99. Annual saving by choosing the annual plan instead of monthly is £59.88 - £49.99 = £9.89 per year.

Compare with a listed competitor: Sight & Sound annual is £55.00 per year. Arrow annual at £49.99 is cheaper by £55.00 - £49.99 = £5.01 per year.

Key consumer law in the United Kingdom

Your rights when cancelling are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 also covers subscription cancellation and cooling-off rights. The regulator is the Competition and Markets Authority (CMA).

Cooling-off and digital content

The 14-day cooling-off period applies to most online purchases and subscriptions; it starts for goods when you receive them and for services when Arrow confirms acceptance. The right to cancel ends for digital content once you expressly consent to immediate supply and the content has been supplied. See Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

How to escalate

If Arrow refuses a lawful refund or ignores your cancellation, first complain to Arrow in writing. If unresolved, contact Citizens Advice for next steps and the CMA to report unfair practices. For card payments, consider Section 75 or a chargeback via your card issuer for qualifying transactions. Legislation references: Consumer Rights Act 2015.

Access and service end date

When you cancel, confirm the effective date. If you cancel a subscription, access typically remains until the end of the paid period unless you cancel under a statutory right that requires immediate termination and refund. Save the cancellation confirmation email.

Data and account closure

If you want your account removed, request account deletion in writing to [email protected] and keep their reply. Keep copies of any email exchanges and the date they confirm deletion.

Final billing and refunds

Refunds for cancelled goods or subscriptions are processed within 14 days after Arrow receives returned goods or evidence of posting, or within 14 days of cancellation if no dispatch occurred. Arrow's returns policy includes statements about deductions for excess handling and possible deductions for services already supplied.

Re-activation

To re-activate later, sign up again using your email or a new account. Any promotional trial offers are subject to the provider's terms and may not be repeatable for the same account.

Follow this checklist when cancelling Arrow Video to protect your rights and speed refunds.

• Find your account email and subscription ID.
• Decide cancellation method (web, app store, phone, email or post).
• If cancelling online, take a screenshot of the cancellation confirmation.
• If cancelling by phone, note the date, time and agent name and request a confirmation email.
• If cancelling by post, send a signed registered letter to Arrow Video and keep the receipt.
• If returning goods, register the return via your Arrow account and get proof of posting; keep the receipt for 14 days.
• Expect refunds within 14 days of Arrow receiving returned goods or proof of posting.
• If you are within the 14-day cooling-off period, state this in your cancellation message and request a refund.