Cancel BuySubscriptions the easy way

Overview

BuySubscriptions (styled Buysubscriptions) is a UK-based magazine subscription seller that has operated since 2005 and offers print and bundled magazine subscription offers and gift subscriptions.

How it works

Customers order magazine subscriptions or gift subscriptions online. Subscriptions may be linked to an account on the BuySubscriptions site for management. Customers report that some subscriptions are handled by partner trade names when magazines move to other distributors.

Company facts

Cancel online (Web account)

1. Log in to your BuySubscriptions account.
2. Link your subscription by entering the subscription number if requested.
3. Open the "My Subscriptions" or "Manage" page.
4. Select the subscription and choose Cancel. Record any confirmation number or screenshot the confirmation page.
5. If the subscription does not appear, proceed to phone or post using the details below.

Cancel by phone

1. Call 0333 0162 141 from the UK or +44 1604 973750 from overseas.
2. State clearly you want to Cancel the subscription and provide the subscription number, account name and billing details.
3. Request a cancellation reference number and the name of the agent.
4. Write down the date and time of the call and the reference number. If no confirmation is given, follow up by registered post.

Cancel by email or contact form

1. Open the help/contact button on the BuySubscriptions website and submit a cancellation request including order number and contact details.
2. Keep a copy of the sent message and a screenshot of the confirmation page if shown.
3. If no reply within 7 days, escalate by phone or send a registered letter.

Cancel by post

1. Write a clear cancellation letter including your full name, subscription number, address, and request to Cancel the subscription immediately.
2. Sign the letter and send by recorded delivery to: BuySubscriptions, 44 Brook Green, W6 7BT London, United Kingdom.
3. Keep the postal receipt and delivery confirmation.

Cooling-off period (change of mind)

Rule - For subscriptions bought at a distance (online), consumers have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you cancel within 14 days the liability for payments is extinguished except where you asked for immediate digital content download or the service has started with your express agreement.

Required proof - order confirmation showing purchase date, cancellation request within 14 days.

Applicable law - Consumer Contracts Regulations 2013: 14-day cooling-off right. See legislation.gov.uk.

Service used during cooling-off

Rule - If the service has been actively used during the 14-day cooling-off period, the trader may deduct a charge for the value of the service provided up to cancellation.

Required proof - evidence of usage and dates from the trader or your account history.

Applicable law - Consumer Contracts Regulations 2013.

Price increase

Rule - If BuySubscriptions increases the contractual price during a fixed term and you did not agree to automatic increases, you may be entitled to cancel for that reason and request a refund for future payments.

Required proof - notification of price increase from the trader and the date of the increase.

Applicable law - Consumer Rights Act 2015 (service must be performed with reasonable care and skill) and Consumer Contracts Regulations where notice obligations apply.

Death of subscriber

Rule - An estate representative or next of kin may cancel the contract by notifying the trader and providing proof of death.

Required proof - death certificate or executor documentation, order details.

Applicable law - Consumer Rights Act 2015 where relevant to contract termination.

Legitimate ground - breach or poor service

Rule - If BuySubscriptions fails to perform the service with reasonable care and skill, you can request termination and a refund under the Consumer Rights Act 2015.

Required proof - copies of failed deliveries, unreturned emails, phone logs, screenshots, and order confirmation.

Applicable law - Consumer Rights Act 2015.

End of minimum commitment

Rule - If a minimum term exists, cancel at the end of that term by notifying the trader in writing before renewal. If BuySubscriptions does not publish a minimum term, write to cancel and keep proof.

Required proof - original contract showing the commitment length or absence of it, written cancellation request.

Applicable law - Contract terms governed by Consumer Rights Act 2015.

Before cancelling: negotiate

Retention offers reported for BuySubscriptions are not documented in public reviews. No consistent reports of discounts or retention bundles are published. If you want to attempt retention, contact support by phone and state you are considering cancellation and ask for a retention offer or transfer to a lower-cost plan. Script - "I want to Cancel unless you can offer a lower price or extend my subscription. Please tell me any retention offers and provide written confirmation." Keep any written offer as proof.

What cancelling saves - concrete examples

Because BuySubscriptions does not publish standard monthly prices publicly, compare real alternatives and compute yearly costs to show savings when switching away from paid digital or unlimited plans.

• Pocketmags Plus+ - £9.99 per month. Yearly cost 9.99 x 12 = £119.88 per year.
• Readly - £7.99 per month. Yearly cost 7.99 x 12 = £95.88 per year.
• magazine.co.uk - £37.50 per year (annual offer example).

Example saving switching from Pocketmags Plus+ (£119.88/yr) to magazine.co.uk (£37.50/yr): 119.88 - 37.50 = £82.38 saved per year.

Cheapest named alternative from competitors listed: magazine.co.uk at £37.50 per year.

Key UK consumer laws

The main laws that protect subscription customers in the United Kingdom are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 added specific protections against hard-to-cancel subscriptions and provides a 14-day right to exit after trials or auto-renewals in certain cases.

Cooling-off and penalties

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts. If you cancel within 14 days you are normally entitled to a refund. No penalty may be imposed for cancelling a subscription contract under UK consumer law where cancellation rights apply.

What to do if BuySubscriptions will not cooperate

First complain to the trader in writing and keep evidence. If you do not get a satisfactory response, escalate to Citizens Advice for guidance and use financial remedies where possible: for card payments consider Section 75 for qualifying purchases or contact your card issuer for a chargeback. If the dispute remains unresolved, complain to the appropriate ombudsman or regulator depending on the product. For government guidance on new measures to tackle subscription traps see gov.uk and for the legal text see legislation.gov.uk.

Check final billing

Verify your bank or card statements for any further charges. If you were charged after a confirmed cancellation, request a refund in writing and keep evidence. If no reply, use your card issuer for chargeback or Section 75 for qualifying purchases.

Access and deliveries

If the subscription was for print magazines you may receive issues already printed and posted. If you cancelled during the cooling-off period and asked for a refund, you should not be charged for future issues; if you received issues after cancellation keep delivery evidence and dispute the charge.

Data and account

Delete saved payment methods from your BuySubscriptions account if accessible. Request deletion or retention details under data protection rules if you no longer want BuySubscriptions to hold your personal data.

Reactivation

If you want to reactivate later, ask BuySubscriptions for a new offer and get any new subscription terms in writing before agreeing.

Follow these steps to increase your chance of a successful cancellation and refund.

• Locate your order confirmation and subscription number.
• Try cancelling by phone: call 0333 0162 141 or +44 1604 973750 and ask for a reference.
• If phone fails, send a signed cancellation letter by recorded delivery to BuySubscriptions, 44 Brook Green, W6 7BT London, United Kingdom.
• Save screenshots, emails and call notes showing your cancellation attempts.
• If within 14 days of purchase, cite the Consumer Contracts Regulations 2013 when requesting a refund.
• If no response within 14 days, contact your card issuer for chargeback or Section 75 if eligible.
• Contact Citizens Advice for escalation guidance and keep all evidence for complaint lodging.