Cancel Country Living Magazine the easy way

Overview

Country Living Magazine is a lifestyle title focused on country decor, crafts, food and antiques. The brand publishes print and digital editions aimed at readers who want practical home ideas and countryside inspiration.

UK edition and audience

The UK edition is produced under Hearst and edited by Saska Graville for the UK audience. The typical reader is interested in craft projects, seasonal recipes and collecting antiques.

Company facts

Web - cancel in your account

1. Go to the official Country Living subscription page or your Hearst account at Country Living subscriptions.
2. Sign in with the email used to subscribe.
3. Locate Active Subscriptions and select Cancel or Turn off auto-renew.
4. Confirm cancellation and save or screenshot the confirmation.

iOS - App Store subscriptions

1. Open Settings on your iPhone or iPad.
2. Tap your name then Subscriptions and find Country Living.
3. Turn off Auto-Renew at least 24 hours before the renewal date. The App Store will provide a cancellation confirmation.
4. Keep Apple email or screenshot as proof.

Android - Google Play

1. Open Google Play Store and tap your profile picture.
2. Go to Payments and Subscriptions then Subscriptions.
3. Select Country Living and Cancel subscription following the prompts.
4. Keep the Google confirmation email or screenshot.

Phone

1. Call 01858 438 838 and ask the agent to cancel your Country Living subscription.
2. Provide the subscriber name, address and subscription reference.
3. Request a cancellation reference number and an email confirmation.

Email

1. Send a cancellation request to [email protected] with your full name, postal address, subscription reference and reason for cancellation.
2. Ask for written confirmation of cancellation and any refund due.

Post (registered letter)

1. Write a signed cancellation letter including name, address, subscription reference and request to cancel.
2. Send by registered post to Country Living Magazine, 30 Panton Street, SW1Y 4AJ London, United Kingdom.
3. Keep the registered post receipt and allow time for processing.

Moving address

If you are moving and cannot receive copies, provide the new address and mailing instructions to support. Proof documents: copy of new utility bill or a forwarding notice from Royal Mail. Applicable law: Consumer Rights Act 2015 for contract performance quality.

Price increase

If there is a price increase you consider unfair, request written details of the change from Country Living and cite the Consumer Rights Act 2015 about unfair contract terms. Proof documents: the price change notice or invoice showing the increase. Applicable law: Consumer Rights Act 2015.

Death of subscriber

For cancellation on grounds of death provide a copy of the death certificate and the subscriber account details to [email protected] or by post. Research shows repeated cases where families experienced difficulty cancelling; provide a death certificate to speed processing. Applicable law: Consumer Rights Act 2015 for contract fairness.

Legitimate ground (severe illness or inability to receive)

Country Living accepts proof such as a doctor letter or other official document to support genuine inability to use the subscription. Proof documents: medical certificate or official letter. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription term has ended, no contractual barrier should prevent cancellation. Provide your subscription reference and request confirmation that auto-renew is turned off. Applicable law: Consumer Rights Act 2015.

Cooling-off (14 day right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel distance contracts. For magazine subscriptions the Regulations apply to subscription contracts. If you cancel within the 14 day period request a full refund for payments made. Applicable law: The Consumer Contracts Regulations 2013 - see legislation.gov.uk.

Before you cancel: negotiate

Customers have reported that phone agents sometimes attempt to offer other magazine titles instead of cancelling. The research includes a Trustpilot report: "I tried to cancel the subscription online (impossible) and eventually phoned Customer Service who tried to sell me another magazine from their range" (Trustpilot). When you call, ask directly for retention offers or a price match and request the exact terms in writing. If you prefer a pause instead of cancellation, request a temporary hold and the duration in months.

What cancelling saves you - yearly calculations

Use these concrete prices to calculate annual costs and your saving when you cancel.

• Apple App Store annual plan: £29.99 per year. Calculation: £29.99 per year.
• Pocketmags Plus+ digital unlimited: £9.99 per month. Calculation: £9.99 x 12 = £119.88 per year.
• Single issue via Apple: £3.99 per issue. Calculation if buying 12 issues: £3.99 x 12 = £47.88 per year.
• Single issue via isubscribe: £3.33 per issue. Calculation if buying 12 issues: £3.33 x 12 = £39.96 per year.
• Print & Digital Summer Sale (6 months) at £1.00 per month: cost for 6 months = £1.00 x 6 = £6.00; annualised if price returned to normal after sale is not published.

Example savings: if you cancel a Pocketmags Plus+ plan at £9.99 per month you save £119.88 per year. If you cancel an Apple annual plan at £29.99 you save £29.99 per year. If you stop buying single issues via Apple (£3.99) and instead buy none you save £47.88 per year.

The cheapest realistic long-term alternative from the researched options is the isubscribe single-issue route at £3.33 per issue, annualised to £39.96 for 12 issues.

Key laws that protect you

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts. See the official text at legislation.gov.uk. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Auto-renewal and hard-to-cancel

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Country Living's cancellation process is difficult, you can complain to Citizens Advice and Trading Standards.

How to escalate

Step 1: Complain in writing to Country Living via [email protected] or by registered post. Step 2: If unresolved, contact Citizens Advice and Trading Standards. Step 3: For card payments, consider Section 75 (for credit cards) or a chargeback via your card issuer. Keep all evidence including emails, screenshots and registered post receipts.

Check access and final issues

Keep screenshots or emails confirming cancellation. For digital subscriptions, access may stop at the end of the current paid period. If you cancelled partway through a print subscription ask for a refund for remaining issues not yet mailed; the publisher's guidance says a refund will be issued for remaining copies that have not been mailed.

Data and re-activation

Country Living will retain account details to process refunds and re-activations. If you re-subscribe later you may be offered introductory prices. Request confirmation of final payment and any outstanding refund amounts when you cancel.

Follow this checklist to cancel cleanly and keep evidence.

• Find your subscription reference number and original payment method.
• Attempt cancellation online via the official subscription page and save the confirmation screenshot.
• If you used the App Store or Google Play, disable auto-renew in their account settings at least 24 hours before renewal.
• If cancelling by phone, note the agent name and request a reference number.
• If cancelling by email, send to [email protected] and request written confirmation.
• If sending by registered post, send to 30 Panton Street, SW1Y 4AJ London and keep the receipt.
• Monitor bank statements for refunds and unexpected renewals for 60 days after cancellation.