Cancel Eye to Eye Media the easy way

Overview

Eye To Eye Media Limited is a UK-based press and magazine publisher focused on food, drink and lifestyle content. The business published titles including delicious. and offered subscriptions and advertising services to food brands and readers.

Company status

The company passed a resolution to voluntarily wind up on 25 September 2025 and ceased trading at the end of August 2025. The wind-up left an estimated total deficiency of over £1,800,000 owed to creditors including suppliers, employees and subscribers.

Quick facts

Online

1. Sign in to your subscription account if you have login details.
2. Locate 'Subscriptions' or 'My Account' and select 'Cancel subscription' or similar option.
3. Follow on-screen confirmation steps and save or screenshot the confirmation page.
4. Keep any confirmation email as proof.

Phone

1. Call 0207 803 4100 or 01858 438424 or 01858 438425. If one number is not answered try the others.
2. State your name, address, subscription reference and clearly say 'I want to cancel my subscription'.
3. Ask for a cancellation reference, the agent's name and time of call.
4. Record the call time and note any confirmation details.

Email

1. Send an email to [email protected] with subject 'Cancel subscription - [your name]'.
2. Include subscriber name, address, subscription number and the words 'Please cancel my subscription immediately'.
3. Attach proof of identity if requested. Save a copy of the sent message and any non-delivery bounce message if it fails.

Post

1. Write a signed letter addressed to Eye to Eye Media, 92 Lincoln Rd, PE1 2SN Peterborough, United Kingdom.
2. Include subscriber details, subscription number and desired cancellation date. Request written confirmation.
3. Send by Royal Mail Signed For and retain the receipt as proof of delivery.

Cooling-off (14 day right)

For distance contracts concluded online or off-premises, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The period starts the day after the contract is concluded. To exercise it, inform the trader by email or signed letter within 14 days and request a refund. If digital content was supplied with your express consent, the trader may charge for the portion supplied.

Required proof: dated email or signed letter noting the cancellation within 14 days. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If the trader increases the subscription price before the end of your agreed period and you did not consent to a price change clause, you may cancel without penalty. Keep the original terms and the communication of the increase.

Required proof: the original contract showing price and a copy of the notice of price increase. Applicable law: Consumer Rights Act 2015 on unfair contract terms and the CMA guidance on auto-renewal.

Moving / change of address

Moving house is not an automatic legal ground to terminate a subscription unless the service cannot be supplied to the new address. You must demonstrate inability to receive the service or provide evidence of new address.

Required proof: proof of new address such as utility bill and written request to cancel or transfer. Applicable law: Consumer Contracts Regulations 2013 (as relevant to distance services).

Death of subscriber

After the death of a subscriber, executors or family should contact the publisher with a copy of the death certificate and subscription details to request cancellation and any refund. The publisher must consider contractual terms; if the contract is a standard consumer contract, a fair resolution is expected.

Required proof: copy of death certificate and a signed request from the executor or next of kin.

Legitimate grounds accepted by Eye to Eye Media

Research shows Eye to Eye Media did not publish a formal list of accepted grounds. Use the general legal grounds above and provide documents listed per reason. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment

If your fixed term has ended, notify Eye to Eye Media that you do not wish to renew. Send a signed cancellation by post or an email requesting non-renewal. Document the date you sent the notice.

Required proof: signed letter or email and proof of delivery or send date.

Before you cancel: negotiate

There are no publicly reported retention offers from Eye to Eye Media in the available research. If you want to try negotiation, call 0207 803 4100 or email [email protected] and ask for retention options such as a reduced rate, a pause, or a single-issue refund. When asking, provide your subscription reference and the exact offer you need, for example 'I will stay if you reduce my renewal price by 25% for the next 12 months'. Record the response and any written confirmation.

What cancelling saves you

Eye to Eye Media did not publish current subscription prices. As a concrete alternative, the competitor Tribune lists an annual price of £29.95. That price equates to an annual cost of £29.95. Example savings if you currently pay a rival at the same price: £29.95 x 1 year = £29.95 per year saved by not renewing. If you paid an equivalent monthly plan at £2.50 per month (Tribune equivalent), annual cost computation is: £2.50 x 12 = £30.00 per year. Use these figures to estimate savings when switching or cancelling.

Key UK law

Your primary protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off period for distance contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms. The Competition and Markets Authority enforces rules on unclear auto-renewal and hard-to-cancel subscriptions.

How to escalate

First complain to Eye to Eye Media in writing and keep proof. If unresolved, contact Citizens Advice and report to Trading Standards. If you paid by credit card and the purchase qualifies under Section 75 of the Consumer Credit Act 1974, you can claim through your card issuer. For debit card payments try a chargeback with your bank. If the company refuses refunds or is in a wind-up, use the official Insolvency Service and the company's filings at Companies House: company register and filing history.

Refunds and deadlines

If you validly cancel within the cooling-off period you are entitled to a refund within 14 days of the trader receiving your cancellation. If the trader started providing digital content with your explicit consent in the cooling-off period, they may charge for the portion supplied. If a company fails to inform you of your cancellation rights, the cooling-off period can be extended to three months under the Consumer Contracts Regulations 2013.

Check access and billing

After cancellation confirm whether access continues to the end of the current paid period or stops immediately. Save any final invoice, confirmation email or screenshot showing the cancellation date and any refund amount due.

Data and re-activation

Request confirmation of data retention or deletion. If you want to re-subscribe later, ask for the re-activation terms and any reinstatement fees in writing. If the company is in wind-up, request details from the official liquidator via Companies House filings.

If you do not receive a refund

If you do not receive a due refund within 14 days, escalate to Trading Standards and consider a Section 75 claim with your card provider if you used a credit card, or a chargeback for debit card payments.

Follow this checklist to cancel and protect your rights.

• Find your subscription reference and last payment date.
• Send a cancellation request by email and by Royal Mail Signed For to Eye to Eye Media, 92 Lincoln Rd, PE1 2SN Peterborough.
• If email bounces, keep the bounce message as proof of failed contact.
• Call 0207 803 4100 and note the time, date and name of the person you spoke to.
• Keep copies of all correspondence and the Signed For receipt.
• If you paid by card, prepare to contact your bank for chargeback or Section 75 if the refund is refused.
• Check Companies House filings for the company wind-up: filing history.