Cancel Hello Magazine the easy way

Who publishes Hello Magazine

Hello Magazine is published by Hello Limited, part of the HOLA group (HOLA SL). It focuses on celebrity and royal news, fashion, beauty and lifestyle content delivered in print, on web and through mobile apps.

Formats and editions

Hello is available as a weekly print magazine, a digital edition via partners such as Pocketmags, and an official mobile app with in-app purchases for single issues and subscriptions.

Company facts

Web - contact form (detailed)

1. Open the Hello Magazine contact page: https://www.hellomagazine.com/contact/.
2. Choose subscription enquiries and include your full name, order number, subscription address and the request 'Cancel subscription'.
3. Submit and keep a screenshot of your completed form and any reply email as proof.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find HELLO! Magazine and tap Cancel Subscription. Turn off auto-renewal at least 24 hours before period end.
3. Keep the Apple confirmation screen or email as proof.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Select HELLO! Magazine and tap Cancel subscription. Turn off auto-renewal at least 24 hours before period end.
3. Keep the Google Play email confirmation as proof.

Phone (detailed)

1. Call 01858 438430 (UK) or +44 (0)1858 438430 for overseas.
2. Provide your full name, subscription details and request cancellation. Ask for a confirmation email or reference number.
3. If the agent gives only verbal confirmation, follow up with the contact form or email and attach a note of the call including date and time.

Email and post

1. To email, send cancellation to [email protected] with full order details.
2. To use post, send a signed registered letter to Hello Magazine, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.
3. Retain any reply email or delivery receipt as evidence.

Moving address

If you move and the subscription cannot continue to your new address, provide proof: recent utility bill or tenancy agreement confirming new address plus your subscription details. Hello Magazine accepts subscription changes via the contact form or phone; send documents via the contact form or email.

Price increase

If Hello Magazine increases subscription prices mid-term, review your contract terms. If a specific price increase clause allows termination, quote the relevant clause from your subscription terms and send a cancellation request with the date the price change takes effect. For distance contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply where they are relevant.

Death of subscriber

Provide a copy of the death certificate and the subscription account holder details. Hello Magazine accepts estate or next-of-kin requests via phone or the contact form to end ongoing deliveries and subscriptions.

Legitimate grounds accepted by Hello Magazine

Based on official policies, Hello Magazine issues refunds for unmailed issues if a subscription is cancelled during the term, with refunds issued by bank cheque for print subscriptions. If you exercise your statutory right to change your mind for online purchases, a refund may be provided within 14 days, subject to lawful deductions. Required proof: order number and dates, banking details for a refund cheque where applicable.

End of commitment

If your subscription term reaches its contractual end (for example, a 6-month or 12-month paid plan), the subscription either ends or rolls into a standard renewal depending on the terms you accepted. Check your subscription paperwork or the terms at https://www.hellomagazine.com/subscription-terms-conditions/ for the exact renewal rule.

Cooling-off period

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts. The period begins from the date of the contract conclusion. If you cancel in the cooling-off period you are entitled to a refund of sums paid, with permitted deductions for delivery. If digital content has been downloaded or streamed with your express consent, the right to cancel may be limited. See Consumer Contracts Regulations 2013.

Before you cancel: negotiate

There are no widely reported public retention offers from Hello Magazine in current research. To request a retention offer, call 01858 438430 or submit the contact form at https://www.hellomagazine.com/contact/. Ask for a promotional price, a free trial period or a change of plan (for example switching from print to digital). Record the agent name and reference number and ask for the offer in writing.

What cancelling saves you

Compute savings from published prices: a monthly direct debit at £5.99 equals £5.99 x 12 = £71.88 per year. The 12-month print subscription price is £70.00 per year. Pocketmags digital monthly at £9.99 equals £9.99 x 12 = £119.88 per year.

Compare with the cheapest competitor found: New Magazine monthly £4.50 equals £4.50 x 12 = £54.00 per year. Switching from Hello monthly £5.99 to New Magazine monthly £4.50 saves £71.88 - £54.00 = £17.88 per year.

Compare Hello annual print £70 versus OK! Magazine annual £138.00 saves £138.00 - £70.00 = £68.00 per year if you choose Hello over OK!. Use these figures to decide if cancelling or negotiating is better.

Key UK consumer laws

The main laws that protect UK consumers for Hello Magazine subscriptions are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations set out a 14-day cooling-off period for distance contracts and required pre-contract information. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) considers unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If you face removal of a cancellation route or unclear renewal terms, record the evidence and complain to Citizens Advice for next steps. For charge disputes tied to a credit card payment over £100, consider Section 75 with your card issuer and for other card payments request chargeback through your card provider.

How to escalate

1. Complain to Hello Magazine first using the contact form, phone or email. 2. If unresolved, contact Citizens Advice for guidance and complaint escalation. 3. For qualifying credit card payments, use Section 75, or use chargeback with your card issuer. The Consumer Contracts Regulations 2013 are available at https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.

Check access and delivery

Verify whether your cancellation ends future print deliveries or only prevents renewal. If you cancelled an app subscription, you may retain access until the end of the paid period. Keep confirmation email or screenshots showing cancellation.

Final billing and refunds

If you cancelled during a paid term and are entitled to a refund for unmailed issues, Hello Magazine states refunds for print subscriptions are made by bank cheque. Provide order details and your postal address for a cheque refund if requested.

Data and reactivation

Ask Hello Magazine for confirmation that your personal data will be removed or retained under their privacy policy. To reactivate, use the subscriptions offer pages or app subscription screens. Keep your original order number to speed reactivation.

Follow this checklist to cancel and protect yourself:

• Gather your order number, name, address and payment method.
• Decide which cancellation method you will use: app, Google Play, phone, contact form or registered letter.
• If using the app or Google Play, turn off auto-renewal at least 24 hours before the period end.
• If using phone or web, ask for a confirmation email or reference number and save it.
• If you want a refund for unmailed issues provide order details and request a refund cheque for print subscriptions.
• If you face refusal or lack of response, escalate to Citizens Advice and consider Section 75 or chargeback for card payments.