Cancel Home and Antiques the easy way

Overview

Homes Antiques is the consumer brand editorially focused on antiques, heritage design and collecting. It publishes Homes & Antiques magazine and sells single issues and subscriptions in print and digital formats.

What they sell

The brand offers single digital issues, monthly digital subscriptions (Apple and Google Play), a 1 year print subscription (13 issues), and Pocketmags Plus+ access through third party platforms for digital reading.

Company facts

Web cancellation (site/contact form)

1. Open the Homes & Antiques contact page at Contact Homes & Antiques.
2. Provide your name, order number, invoice date and a clear statement that you wish to cancel the order or subscription.
3. Keep a copy of the sent message and any reply as proof of cancellation.
4. If you exercised the 14 day cooling-off right, state the invoice date and request a refund to the original payment method.

iOS (Apple App Store) cancellation

1. Open Settings on your iPhone and tap your Apple ID name.
2. Tap Subscriptions, find the Homes & Antiques subscription and tap Cancel Subscription.
3. Keep a screenshot of the Subscriptions screen showing the cancellation for evidence.
4. If you need a refund for an in-app purchase, contact Apple support; Homes & Antiques digital content sold via Apple is managed by Apple.

Android (Google Play) cancellation

1. Open Google Play Store, tap your profile, then Subscriptions.
2. Select the Homes & Antiques subscription and tap Cancel subscription.
3. Retain the cancellation confirmation email from Google Play.
4. If you purchased through an introductory Google Play offer, the first payment terms apply as shown in Play billing.

Phone cancellation

1. Call the trader using the phone number listed on the contact page or in your order confirmation: the exact phone hours are Not published by Home and Antiques.
2. State your full name, order number and request cancellation. Ask for a reference or confirmation email and note the date and time of the call.
3. If you cannot obtain a confirmation, follow up by email or post and include the phone call details.

Email cancellation

1. Send email to [email protected] quoting your invoice/order number, purchase date and the phrase I wish to cancel my order/subscription under the Consumer Contracts Regulations.
2. Retain your sent email and any reply as proof. If no reply within 14 days, escalate using Citizens Advice guidance.

Post cancellation (registered letter)

1. Write a signed letter stating your name, address, order number and the invoice date and that you cancel the contract.
2. Send by registered post to Home and Antiques, Eagle House, BS1 4ST Bristol, United Kingdom and keep proof of postage and the receipt.
3. When exercising the 14 day right, include the invoice date to establish the cancellation window.

Moving address or change of circumstances

Moving does not automatically give statutory cancellation rights for magazine subscriptions. If you bought at a distance you may use the 14 day cooling-off period measured from the invoice date under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use cooling-off, notify Homes Antiques within 14 days of the invoice date and return goods within the subsequent 14 days. Provide the invoice date and proof of purchase as required.

Price increase

A price increase in the middle of a current subscription can be a contractual issue. If the price rise is part of a renewed contract or auto-renewal, review the renewal terms and the notice given. Where an automatic renewal or unclear renewal terms create an unfair practice, the Competition and Markets Authority guidance on auto-renewal applies. Provide the renewal notice and evidence of the increase when challenging it.

Death of the subscriber

Homes Antiques does not publish a specific death policy. If the subscriber has passed away contact Homes Antiques and provide the death certificate and proof of account ownership or the original order confirmation. If a service remains billed on a card, contact the card issuer to block further payments and request refund where appropriate.

Legitimate grounds accepted by Homes Antiques

From Homes Antiques research data, the trader accepts the following specific conditions for refunds or non-standard handling: the item was known to be faulty or not as described at time of sale; labels or maker marks that add provenance have been removed; the item has been damaged by repair attempts; faulty items will have return costs reimbursed by the trader. For each claim provide photos, the original listing description, and proof of purchase.

End of commitment

Print subscriptions sold as 1 year (13 issues) include a fixed-term commitment for that period. To end after the minimum term, cancel before the next auto-renewal date where applicable. For auto-renewing digital subscriptions you must cancel at least 24 hours before the end of the current period to avoid the next charge, as stated in the pricing notes.

Cooling-off and distance purchase

When you buy online or by telephone you have 14 days from the invoice date to notify Homes Antiques that you wish to cancel under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the goods. Refunds for non-faulty items exclude original packing and delivery costs. For faulty items, Homes Antiques will reimburse reasonable return costs. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Homes Antiques does not publicly publish retention offers. If you want to negotiate ask support by email or phone and state you are considering cancellation. Request available alternatives such as a discounted reactivation rate, a pause or a different billing frequency. When negotiating include your invoice number, date and the exact offer you need. Keep any written offer as a screenshot or email before accepting.

What cancelling saves you - yearly calculations and cheapest alternative

Example calculation for a digital monthly subscription at £4.99 per month: £4.99 x 12 = £59.88 per year. The cheapest competitor annual price listed is Period Living at £50.49 per year. Calculation of saving if you cancel a £4.99 monthly Homes Antiques subscription and switch to Period Living annual:

£59.88 - £50.49 = £9.39 saved per year.

Other plan price examples: Print subscription 1 year listed at £59.99 per year, Pocketmags Plus+ at £9.99 per month (£9.99 x 12 = £119.88 per year), and Digital annual via Apple/Google at £39.99 per year. Use the best-priced plan that matches content needs: Period Living annual £50.49 is the cheapest annual alternative from the competitor list.

Relevant UK law and regulators

The key laws applying to cancellations and distance selling are The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For guidance contact Citizens Advice or consult the official regulations text.

Cooling-off period and refunds

The Consumer Contracts Regulations 2013 give consumers a 14 day cooling-off period for distance and off-premises contracts. The period runs from the invoice date or the day after you receive the goods, depending on the contract. After notifying cancellation you have 14 days to return goods. The trader must refund payments within 14 days of receiving the goods back or proof of return. See official guidance at government guidance.

Faulty items and statutory rights

Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill and goods must be as described and of satisfactory quality. If goods are faulty Homes Antiques will reimburse return costs. If the trader refuses a valid statutory refund, escalate to Citizens Advice or use card chargeback (Section 75 for credit card payments where applicable).

Escalation and unfair auto-renewal

If the trader uses unclear auto-renewal or hard-to-cancel practices the Competition and Markets Authority may consider those unfair. If you cannot resolve directly, contact Citizens Advice for next steps and keep records. For contractual disputes escalate through the chain: trader complaint - Citizens Advice - relevant ombudsman or card issuer. Official resources: Citizens Advice cancelling a service and the regulations at Consumer Contracts Regulations 2013.

Confirm access and returns

After cancellation check whether you retain access to digital issues until the current paid period ends or whether access is removed immediately. For physical returns, send the goods back within 14 days after notifying cancellation when you used the cooling-off right. Keep proof of postage.

Final billing and refunds

Homes Antiques processes refunds within 14 days of receiving the goods back in the condition they were sold in or within 14 days of being informed of the cancellation if no return is required. Refunds are issued to the original payment method. Return postage for non-faulty items is at the customer cost; faulty item return costs are reimbursed by the trader.

Data and re-activation

After cancellation your account data may be retained under the trader's privacy policy. To reactivate a subscription sign up again via the website or the app store used originally. If you wish to delete personal data request this in writing and cite data protection rights to the trader.

Use this checklist to cancel and confirm your refund or stop renewals.

• Locate the invoice or order number and the invoice date.
• If cancelling under the 14 day cooling-off right, notify Homes Antiques within 14 days of the invoice date.
• Use telephone, web contact, email or registered post and keep proof of the cancellation communication.
• If returning goods, send them within 14 days after notifying cancellation and retain proof of postage.
• Keep all emails, screenshots and receipts for at least 6 months after the refund is processed.
• If the charge was on a credit card and you cannot secure a refund, consider Section 75 or chargeback via your card issuer.