Cancel Immediate Media the easy way

Overview

Immediate Media is a UK-based publisher of special interest magazines and digital content covering food, gardening, history, television listings and more. It publishes titles such as Radio Times, BBC Gardeners World and Good Food, and distributes content in print, apps, digital editions and live events.

How the service is sold

Subscriptions are available as print issues, app-based digital subscriptions and mixed bundles. Immediate Media manages recurring payments for subscriptions and provides a customer portal where subscribers can view and manage their orders.

Company facts

Web (self-service account)

1. Sign in to your Immediate Media account on their website.
2. Open the subscription management or my subscriptions area.
3. Find the subscription to cancel and choose the cancel or manage option.
4. Follow the prompts to confirm the cancellation.
5. Save any confirmation email or screenshot of the cancellation page.
6. If you do not receive a confirmation, contact [email protected] referencing your account and cancellation attempt (official terms).

iOS (Apple subscriptions)

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions and locate the Immediate Media app or title.
3. Tap Cancel Subscription and confirm.
4. Keep the Apple confirmation email as proof.

Android (Google Play)

1. Open the Google Play Store app and tap your profile.
2. Tap Payments and subscriptions then Subscriptions.
3. Select the subscription and tap Cancel subscription.
4. Keep the Google Play confirmation as proof.

Phone

1. Immediate Media does not publish a clear customer phone number for subscription cancellation in its terms; use email or online account first.
2. If a phone number is provided on an invoice or confirmation use that number and request a cancellation reference.

Email

1. Send a signed email from the account holder to [email protected] stating you wish to cancel, include subscription ID, name, address, payment method and date.
2. Request a confirmation email and allow up to 7 working days for a reply.
3. If you do not receive a response, follow escalation steps in the legal protections section.

Post (registered letter)

1. Write a signed letter stating you wish to cancel the subscription and include subscription details.
2. Send it by recorded delivery to Immediate Media, 44 Brook Green, W6 7BT London, United Kingdom.
3. Keep the signed for receipt as proof of dispatch and delivery.

Moving address

If you move to an address where Immediate Media cannot deliver, state the new address and provide supporting evidence such as a utility bill or new tenancy agreement. Immediate Media's terms state customers should update account details and contact customer services for delivery issues (official terms).

Price increase

If Immediate Media imposes a price increase during your contract, you may cancel if the increase is a change to the contract allowing contract termination. Provide the renewal notice and any email notifying you of the increase as evidence. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 protect you from unfair unilateral changes.

Death of the subscriber

To cancel after a subscriber's death, send a copy of the death certificate and the subscription details to [email protected] or by post to Immediate Media, 44 Brook Green, W6 7BT London, United Kingdom. Request final account closure and refund of any unused credit if applicable.

Legitimate grounds accepted by Immediate Media

Immediate Media accepts cancellations for delivery issues, faulty or misdescribed goods, and cases where they are at fault such as suspension of supply for more than one month. Evidence required includes order details, photographs of faulty goods or delivery failure screenshots, and correspondence records (official terms).

End of commitment / Renewal

If your subscription reaches its renewal date, cancel before the renewal date via the self-service account to stop automatic renewal. Immediate Media states customers should use the self-service subscription management section to end the contract before renewal.

Cooling-off period

You have a 14 day cooling-off period for distance contracts and off-premises contracts under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days you are entitled to a full refund for goods not provided, subject to deductions for return costs for physical goods. The law is at The Consumer Contracts Regulations 2013. If digital content is supplied with your prior consent to begin supply, you may lose the right to cancel for that digital content.

Before you cancel: try to negotiate

Immediate Media may offer retention options in some cases, but specific public reports of retention offers are not published. When you contact customer services to cancel, ask for: a discounted renewal price, a pause on delivery for a defined period, or a switch to a cheaper title or digital-only plan. Tell the agent the exact offer you want and request written confirmation.

What cancelling saves you

Use published annual prices to compute savings. Examples of published prices and annual cost:

• Good Food Magazine annual subscription: 12 issues = £41.99 per year. Annual saving if cancelled = £41.99 x 1 = £41.99.
• BBC Gardeners World Magazine annual subscription: 12 issues = £48.99 per year. Annual saving = £48.99.
• Radio Times Magazine annual subscription: 25 issues = £65.00 per year. Annual saving = £65.00.
• British Vogue App monthly: £2.29 per month. Yearly cost = £2.29 x 12 = £27.48 per year. Annual saving if cancelled = £27.48.
• HistoryExtra Magazine annual subscription: 13 issues = £39.99 per year. Annual saving = £39.99.

Cheapest real alternative for digital-only reading: British Vogue App annual subscription = £22.99 per year, which is £4.00 cheaper than British Vogue monthly at yearly rate and is an available lower-cost option for a specific title.

Applicable UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off period for distance contracts. See the legislation at legislation.gov.uk. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Cooling-off and refunds

If you cancel within 14 days you may get a full refund for paid but undelivered items. If you asked for supply of services during the cooling-off period, Immediate Media may keep the amount needed to cover the cost of the service provided up to the cancellation moment. Refunds must be issued without undue delay and within the time set out in regulation 34 of the Consumer Contracts Regulations.

When digital content affects your rights

If you agreed that Immediate Media could start providing digital content during the cancellation period and you acknowledged that doing so would cause you to lose the right to cancel, you will lose the 14 day right to cancel for that digital content. Keep records of any consent given for immediate digital supply.

Escalation if Immediate Media does not resolve the problem

First complain in writing to Immediate Media (use [email protected] or registered letter). If unresolved, get advice from Citizens Advice at Citizens Advice - cancelling a service. For card payments you can escalate by asking your card issuer for a chargeback or, for qualifying card payments over £100 and paid by credit card, consider a Section 75 claim. The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices.

Confirm access and deliveries

Keep the cancellation confirmation email or screenshot. Check the delivery schedule and confirm when the final issue will be delivered. If digital access was included, verify whether your access ends immediately or at the end of the paid period.

Final billing and refunds

If you cancelled within the 14 day cooling-off period request a refund and provide order details. Immediate Media states refunds are possible during the cooling-off period but may be subject to deductions and return costs for goods. If the company is at fault, such as late delivery beyond one month, Immediate Media must issue a full refund for unprovided products.

Data and reactivation

Ask for confirmation of account closure and data retention. If you want to restart later, ask for reactivation offers and whether previous billing history will be restored.

Follow this checklist to cancel cleanly and protect your rights.

• 1. Log in to your Immediate Media account and attempt cancellation via the self-service subscription management section.
• 2. If cancelling by email, send a signed message from the account holder to [email protected] with subscription ID, name, address and payment method.
• 3. If you send a postal cancellation, use recorded delivery to Immediate Media, 44 Brook Green, W6 7BT London, United Kingdom and keep the receipt.
• 4. If you paid by direct debit, consider cancelling the direct debit through your bank after notifying Immediate Media.
• 5. Keep all confirmation emails, screenshots, bank statements and postal receipts as proof.
• 6. If you cancel within 14 days, request a refund referencing The Consumer Contracts Regulations 2013.
• 7. If Immediate Media does not respond within 14 days for refunds, contact Citizens Advice for next steps and consider chargeback or Section 75 if eligible.