Cancel Investors Chronicle the easy way

Overview

Investors Chronicle is a UK investment weekly and digital service produced by Financial Times Limited. It provides company analysis, funds coverage, trading ideas, and portfolio tools aimed at private and experienced investors who manage their own share portfolios.

Offer and formats

Subscriptions are available as digital-only, print only, print plus digital and app subscriptions. Trial offers exist for 12-week digital and print plus digital plans. The service includes web access, a mobile app, and weekly print issues for print plans.

Company facts

Official help and subscription pages: Help centre and Trial subscription page.

Website (Direct Purchase) - full steps

1. Sign in to your account at investorschronicle.co.uk.
2. Open My Account then My Subscription to find your end date and cancellation options.
3. If there is no online cancel button, email [email protected] or call +44 (0) 185 843 8808.
4. Keep any confirmation email and screenshot of your account page showing cancellation or end date.

iOS App Store - full steps

1. Open Settings on your Apple device and tap your name to open Apple ID settings.
2. Tap Subscriptions, find Investors' Chronicle and tap Cancel Subscription or turn off Auto-Renew.
3. Cancel at least 24 hours before the end of the current billing period to avoid renewal.
4. Keep the Apple confirmation email or screenshot of your subscription status.

Android / Google Play - full steps

1. Open Google Play, tap Menu then Subscriptions, select Investors' Chronicle and tap Cancel.
2. Follow the on-screen flow and keep the Google Play confirmation and receipt.

Phone - full steps

1. Call Customer Services at +44 (0) 185 843 8808.
2. Provide your name, billing address, email used for the subscription and any subscription reference.
3. Ask the agent to confirm the cancellation and request an email confirmation or reference number.
4. Save the confirmation email or note the phone reference and time of the call.

Email - full steps

1. Send a clear email to [email protected] with subject "Cancel subscription" and include full name, billing address and subscription reference.
2. Request written confirmation of cancellation and a final billing statement.
3. Save the sent email and any reply for proof.

Post - full steps

1. Write a signed cancellation letter including name, address, subscription reference and request to cancel.
2. Send by registered post to Investors Chronicle, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt as proof. Processing may take longer than digital channels.

Help and contact pages: Official help page and Contact us.

Moving address / relocation

If you move address and cannot receive print issues, state the new address and include proof such as a utility bill, council tax bill or bank statement dated within the last three months. Investors Chronicle's published procedure for address changes is via your account or Customer Services. Applicable law: Consumer Rights Act 2015 where delivery of the product is affected.

Price increase

If Investors Chronicle raises prices and you want to cancel because of a price increase, send a written cancellation citing the price rise and include copies of renewal notices or billing showing the new price. The Consumer Rights Act 2015 protects against unfair contract terms. If the term allowing a unilateral price increase is unclear, raise the issue with Citizens Advice and the Competition and Markets Authority guidance on auto-renewal.

Death of the subscriber

For death of the subscriber, provide a copy of the death certificate and the account holder's details. Investors Chronicle's published materials do not list specific steps for bereavement, so include account numbers and proof of identity for the person requesting cancellation. If the publisher does not accept the proof, escalate as described in the Legal protections section below.

Legitimate ground accepted by Investors Chronicle

Research identifies the following specific refund/cancellation rules: a full refund is normally given if you cancel before any part of a web subscription has been provided; print or Print+Digital purchases have a 14-day right to cancel from receipt of the first magazine; trial cancellations must be made up to 5 business days before the end of the trial. For other legitimate grounds, Investors Chronicle does not publish an exhaustive list. Provide documentary proof such as delivery confirmations, bank statements, or medical certificates where relevant. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If your plan is an annual print plan, cancellation normally stops renewal at the end of the paid period. For annual print plans include your subscription reference and request end-of-term cancellation. If you pay by Direct Debit, stop renewal by cancelling in your account or requesting the publisher to stop future payments; if refused, you retain the right to instruct your bank to cancel the Direct Debit under the Direct Debit Guarantee.

Cooling-off and trials

For online contracts you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most purchases. Exception: digital content where you expressly agreed to immediate access and acknowledged loss of the right to cancel. For print or Print+Digital purchases, you have 14 days from receipt of the first magazine to cancel with refund rules applying. For trials the publisher requires cancellation up to 5 business days before trial end to avoid renewal.

Before cancelling: negotiate

Research shows no published list of standard retention offers from Investors Chronicle. There are no documented retention discounts in the public help pages. To request a retention offer call +44 (0) 185 843 8808 or email [email protected] and ask if a reduced rate, pause or alternative plan is available. If you want a lower cost plan ask specifically for a digital-only rate or a transfer to an annual print plan. If Customer Services refuses a refund, request escalation to a supervisor and keep all correspondence.

What the cancellation saves - yearly calculations

Use these plan prices from Investors Chronicle and multiply by 12 to show annual cost or use published annual values.

• Digital plan: £18.33 per month. Calculation: £18.33 x 12 = £219.96, shown as £220 per year.
• Print + Digital plan: £22.67 per month. Calculation: £22.67 x 12 = £272.04, shown as £272 per year.
• App Subscription: monthly equivalent £19.96. Calculation: £19.96 x 12 = £239.52; published annual value £259.48.
• Print (annual): published annual price £248.00 for 51 issues.

Example savings from cancelling:

• Cancel Digital annual subscription: save £220 per year.
• Cancel Print + Digital annual subscription: save £272 per year.
• Cancel App subscription (annual published): save £259.48 per year.

Cheapest real alternative from competitors (based on research): Small Company Sharewatch - annual price £219. For comparison: switching from Print + Digital £272 to Small Company Sharewatch £219 saves £53 per year.

Key UK consumer law

Your rights when cancelling are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provides a 14-day cooling-off period for most online and off-premises contracts, and by the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Competition and Markets Authority (CMA) has guidance on automatic renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

If you buy a print or Print+Digital subscription you have a 14-day right to cancel from receipt of the first magazine. For digital-only subscriptions you may lose the 14-day right if you gave express consent for immediate access and acknowledged that you would lose the right to cancel as per the Consumer Contracts Regulations 2013.

Escalation steps

1) Complain to the trader via Customer Services and keep written proof. 2) If unresolved, contact Citizens Advice for further guidance and the CMA for practices on auto-renewal. 3) For payment disputes, use Section 75 protection for credit card payments over £100 or request a chargeback with your card issuer. 4) If the dispute concerns regulated financial advice or services, consider the Financial Ombudsman Service. Preserve all evidence: receipts, emails, call timestamps and registered post receipts.

What to cite in complaints

Quote the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for cooling-off and the Consumer Rights Act 2015 for unfair contract terms. If the trader makes cancellation unduly difficult or fails to provide clear renewal information, cite CMA guidance on auto-renew and hard-to-cancel subscriptions.

Access and final billing

After cancellation you will normally retain access until the end of your paid period. For digital-only subscriptions where you cancelled before any provision you should receive a full refund. For print or Print+Digital purchases cancelled within 14 days from receipt of the first magazine refunds equal the subscription price minus the cost of issues already delivered.

Data and account

Request confirmation that your payment method will not be charged again and ask whether your account will be closed or retained for reactivation. If you paid by Direct Debit and the publisher will not cancel the Direct Debit, contact your bank to cancel the Direct Debit under the Direct Debit Guarantee.

Re-activation and proof

If you decide to re-subscribe later, ask for any loyalty offers at re-registration. Keep confirmation emails as proof of cancellation and any refunds given. If you disagree with a final charge, raise the dispute in writing to [email protected] and follow the escalation steps in the Legal protections block if unresolved.

Use this checklist to cancel cleanly and preserve your rights.

• Find your subscription details: account email, subscription reference, billing address and next renewal date in My Account.
• Choose the cancellation method: phone +44 (0) 185 843 8808 for speed, or email [email protected] for written proof.
• If you have a trial, cancel at least 5 business days before the trial end date.
• Request a written confirmation or reference number for every cancellation request.
• If you paid by Direct Debit, verify whether the publisher cancelled the Direct Debit; otherwise cancel it with your bank under the Direct Debit Guarantee.
• If you want a refund, cite the Consumer Contracts Regulations 2013 for 14-day rights or ask for a refund if no part of the subscription was provided.
• Keep copies of emails, screenshots of account pages, phone call times and registered post receipts for 6 months.