Cancel Media Hamster the easy way

Overview

Media Hamster is a digital content publisher that sells premium, ad-free bundles of games, lifestyle apps and tools for health, fitness and finance. The company operates subscriptions and in-app purchases through mobile app stores and a web account platform.

Who it is for

The service targets consumers who want curated digital products without advertising and with cross-device access. Typical offers combine apps and digital services behind a subscription model.

Quick company facts

Cancel via web account

1. Sign in at media-hamster.com.
2. Open your profile or account menu and go to Subscription or Billing.
3. Select the active subscription for Media Hamster and choose Cancel or Manage.
4. Confirm cancellation and keep a screenshot of the confirmation page.
5. Check your email for a cancellation confirmation and save it as proof.

Cancel on iOS (Apple)

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top to open Apple ID.
3. Tap Subscriptions, find Media Hamster and tap Cancel Subscription.
4. Keep the Apple cancellation screen and Apple email as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Media Hamster and tap Cancel subscription, then follow the prompts.
4. Keep the Google Play confirmation email as proof.

Cancel by email

1. Send an email to [email protected] from the account email address.
2. Include your full name, account email, billing address, subscription ID if available and the sentence: "Please cancel my Media Hamster subscription immediately."
3. Save the sent email and any reply. If no reply within 72 hours, escalate.

Cancel by post

1. Write a letter with your full name, account email, postal address and a clear cancellation statement.
2. Send by registered post to: Media Hamster, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the registered post receipt and any reply as proof.

Cancel by phone

1. Call the number published in some sources: 4 1608 91305.
2. Provide your account details and ask for a cancellation reference.
3. Ask the agent to email confirmation to your account email and note the date and time of the call.

Moving address

If you move and cannot use the service where it is restricted, provide proof of new address such as a recent utility bill or tenancy agreement. Media Hamster must accept a clear notification cancelling the contract. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 - cooling-off rights (legislation).

Price increase

If Media Hamster increases the subscription price, you have the right to cancel the contract if the increase was not agreed in the original terms or if the renewal cooling-off notice triggers a right to cancel. Provide the renewal notice or billing showing the higher price as proof. Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights (section 261).

Death of the subscriber

To cancel because of the subscriber's death, send a copy of the death certificate and proof that you are the executor or next of kin. Media Hamster should close the subscription and refund any overpayment for future periods. Applicable law: Consumer Contracts Regulations 2013 and related consumer protection rules.

Legitimate ground / service failure

If Media Hamster fails to provide services with reasonable care and skill, cite the Consumer Rights Act 2015. Provide screenshots, failed transactions, or evidence of missing content as proof. The trader must remedy the fault or allow termination and refund for services not supplied.

End of commitment

If your minimum commitment period has ended, cancel through your account or the store used to purchase. Provide the original contract or renewal notice if Media Hamster claims you are still committed.

Cooling-off period

For online or off premises contracts, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 unless you expressly agreed to immediate digital content supply. If you cancel during the cooling-off period and the service was not fully supplied, you are entitled to a full refund. If digital content was supplied with your express consent, a reduced refund may apply. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 - cooling-off rights (legislation).

Before you cancel: negotiate

Research does not report specific retention offers from Media Hamster. There are no documented public retention discounts or pause options in the available sources. To ask for retention offers, email [email protected] and write a short message: "I want to cancel my subscription. Before I do, do you have a discount, pause or cheaper plan? My account email is [your email]." Keep the reply as proof.

What cancelling saves - example using real competitor prices

Because Media Hamster public prices are not available, calculate savings by switching from a high-cost alternative to a cheaper real alternative. Example comparison using two competitor annual prices from research:

Switch from The Mace at £450 per year to Tribune at £29.95 per year.

Calculation: £450.00 - £29.95 = £420.05 saved per year.

Monthly equivalents: The Mace £450 / 12 = £37.50 per month. Tribune £29.95 / 12 = £2.50 per month.

Cheapest real alternative shown in competitor data: Tribune at £29.95 per year.

Key UK consumer laws

Your rights include the Consumer Rights Act 2015 for reasonable care and skill, the Consumer Contracts Regulations 2013 for the 14-day cooling-off right for online/off-premises purchases, and the Digital Markets, Competition and Consumers Act 2024 which sets renewal cooling-off protections. For primary reference on the 2024 law see the enacted text.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 and the 2024 Act, you can cancel during initial and renewal cooling-off periods by sending a clear statement. If you cancel during cooling-off, you may be entitled to a full refund unless you expressly agreed to immediate digital supply. If digital content was supplied before cancellation with your consent, the trader may deduct a proportion of the price for usage. The trader must provide an end of contract notice and refund any overpayment; an online notification requires the end of contract notice within 24 hours by the 2024 Act.

Escalation steps

1. Complain to Media Hamster first using [email protected] or registered post to the London address. 2. If unresolved, get advice from Citizens Advice. 3. For payment disputes, use your bank's chargeback procedures for card payments. 4. For persistent breaches, consider reporting to the Competition and Markets Authority or a relevant ombudsman. These steps follow guidance in Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Check access and final charges

After cancellation confirm when access ends - cancellations usually stop future payments but may allow access until the end of the paid period depending on how you bought the subscription (store or web). Review your bank or card statement for any unexpected charges in the next 1 to 2 billing cycles.

Data and reactivation

Request confirmation in writing that your account was closed and ask whether personal data will be retained or deleted. Use the privacy page for data queries: https://media-hamster.com/privacy.php. To reactivate, sign in and re-subscribe via the original purchase channel.

Refunds and overpayments

If you cancelled in the cooling-off period or you were charged after cancellation, ask for an overpayment refund. The 2024 Act requires an end of contract notice and refunds for overpayments; online notifications must be acknowledged within 24 hours. Keep proof of your cancellation and any correspondence.

Follow this checklist to ensure cancellation is effective and you keep evidence.

Immediate actions

• Cancel via the purchase channel (Google Play, Apple, or web account) and save confirmation.
• Take screenshots of on-screen confirmation and save confirmation emails.
• Record the date and time of cancellation and any agent name if cancelled by phone.

If you need more proof or a refund

• If no confirmation email is received within 72 hours, send a registered letter to Media Hamster, 160 City Road, EC1V 2NX London, United Kingdom.
• If you paid by card and are not refunded, contact your card issuer for chargeback or Section 75 options. Also contact Citizens Advice for next steps.
• Keep copies of all communication for at least 12 months.