Cancel News UK and Ireland Limited the easy way

Overview

News UK and Ireland Limited is the publisher behind major UK newspapers and related subscription services, operating national titles such as The Times, The Sunday Times and The Sun. It provides print and digital subscriptions, bundled offers and event content.

Main activities

The company sells digital and print newspaper subscriptions, membership programmes and advertising inventory. It also distributes daily digital editions and special content via apps and web subscriptions.

Company facts

Web / Account cancellation

1. Sign in to your account on https://www.news.co.uk/.
2. Go to My Account or Subscriptions and look for Cancel, Manage or End Subscription.
3. Submit the cancellation and keep or screenshot the confirmation email.
4. If you do not receive confirmation within 24 hours, contact [email protected] and request an end of contract notice.

iOS cancellation

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the News UK subscription and tap Cancel Subscription.
3. Keep Apple's confirmation email as proof.

Android cancellation

1. Open Google Play Store, tap the profile, then Payments and Subscriptions, then Subscriptions.
2. Select the subscription and Cancel subscription.
3. Keep Google's confirmation email.

Phone cancellation

1. Find the support telephone number if published on your subscription page or invoice; note that News UK phone hours are not published.
2. State your full name, account details and a clear statement: I confirm I wish to cancel my subscription.
3. Ask for a reference number and a confirmation email.

Email cancellation

1. Send an email to [email protected] with subject line: Cancel subscription - [Your name].
2. Include your account number, billing address, payment method last 4 digits and the statement: I cancel my subscription effective immediately.
3. Keep the sent email and any reply as proof.

Post cancellation

1. Write a signed letter addressed to: News UK and Ireland Limited, 1 London Bridge Street, SE1 9GF London, United Kingdom.
2. Include subscriber name, account number, contact phone and the statement: I cancel my subscription effective on receipt.
3. Send by recorded or registered post and keep the receipt.

Moving address (relocation)

If you move and the service cannot be provided in the new location, request cancellation and provide proof of new address such as a utility bill or tenancy agreement. Law: Consumer Contracts Regulations 2013 apply to online contracts.

Price increase

If News UK raises the subscription price unilaterally in breach of your contract terms, you have the right to end the contract without penalty and seek a refund for future periods. Provide the original terms and the price increase notice. Law: Consumer Rights Act 2015 and protections against unfair contract terms.

Death of subscriber

To cancel due to death, send a copy of the death certificate and the subscriber details to [email protected] or by post to the registered address. The company must make arrangements to end the subscription. Law: Digital Markets, Competition and Consumers Act 2024 requirement that traders make arrangements for consumers to end subscription contracts.

Legitimate ground

Legitimate grounds include long-term incapacity or loss of access to the payment method. Provide medical evidence or bank statements. The trader must consider the evidence and end the subscription where appropriate. Law: Consumer Rights Act 2015 and 2024 Act provisions on ending contracts.

End of commitment or fixed term

If the subscription reaches the end of the fixed term, notify the trader with a clear statement to avoid automatic renewal. Keep the end of contract notice. Law: Digital Markets, Competition and Consumers Act 2024 regarding renewal cooling-off periods and end of contract notices.

Cooling-off right

For contracts concluded online or off-premises, you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. To exercise it, inform the trader with a clear statement and request a refund. If digital content has been started with your express consent, different rules apply. Law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before cancelling: negotiate

Research does not report specific retention offers from News UK and Ireland Limited. If you want to attempt retention, contact support at [email protected] or via your account and request a retention offer. Use a short script: state your cancellation intention, mention competing offers and ask for a discounted rate or pause. Keep any written offer.

What cancelling saves - exact maths

Example yearly savings from published prices:

• The Sun - Weekday Edition: £3.20 per month x 12 = £38.40 per year saved.
• The Sun - Saturday Edition: £4.77 per month x 12 = £57.24 per year saved.
• The Times and Sunday Times digital subscription: £26 per month x 12 = £312 per year saved.

Cheapest real alternative from the competitors listed: Bauer Media UK at £2.99 per month = £2.99 x 12 = £35.88 per year. Switching from The Times digital at £312 per year to Bauer Media titles at £35.88 per year would save £276.12 per year.

Relevant UK consumer law

Key laws: Consumer Rights Act 2015 for service quality and unfair terms; Consumer Contracts Regulations 2013 for the 14 day cooling-off right; Digital Markets, Competition and Consumers Act 2024 for renewal cooling-off and processing times. For the 2024 Act see legislation.gov.uk.

Cooling-off and processing times

Under Consumer Contracts Regulations 2013 you have 14 days to cancel contracts concluded online or off-premises. The 2024 Act requires end of contract notices on renewal and sets processing times: online notifications must be processed within 24 hours; other methods within 3 working days. See legislation.gov.uk.

Escalation routes

First, complain to News UK using [email protected] or via your account. If unresolved, contact Citizens Advice at Citizens Advice - Cancelling a service. For persistent unfair terms or hard-to-cancel subscriptions consider escalating to the Competition and Markets Authority or using payment remedies such as chargeback or Section 75 for qualifying card payments.

Check access and final billing

Verify that online access ends on the date you specified and check your final invoice. If you were charged after cancellation, request an end of contract notice and a refund.

Request data handling and deletion

To request deletion of personal data or to check what is retained, email [email protected] and request data export or deletion under data protection rights. Keep a copy of your request.

Re-activation and trial periods

If you later re-subscribe, check any new introductory price and whether previous promotional periods apply. Keep records of any re-subscription terms to avoid unexpected auto-renewals.

Use this checklist to cancel and protect your rights.

• Locate your account number, billing address and payment method last 4 digits.
• Decide the cancellation method: account, email or registered post.
• If using email, send to [email protected] with a clear cancellation statement and keep the sent message.
• If using post, send a signed letter to 1 London Bridge Street by recorded delivery and keep the receipt.
• Record the date and time you sent the cancellation notice.
• Request an end of contract notice and confirm any refund date.
• If charged after cancellation, request a refund in writing and consider chargeback or Section 75 for eligible card payments.