Cancel Our Media Ltd the easy way

Publisher profile

Our Media Ltd is a UK magazine publisher and subscription vendor operating branded titles in craft, science, nature, homes, cycling and music. The company was founded in 2006 and is headquartered in Bristol.

Products and channels

Our Media sells print and digital magazine subscriptions, standalone digital issues via apps, and website memberships. Digital subscriptions can be managed through app stores or account pages on the company websites.

Quick company facts

Web - cancel via account on the site

1. Go to the relevant Our Media website and sign in to your account.
2. Open My Account then Subscriptions or Memberships and select Cancel.
3. If available, request a refund for un-mailed issues in the cancellation form.
4. Save or screenshot any confirmation; if no confirmation appears, follow up by email or registered post.

iOS - cancel via Apple App Store

1. On your iPhone or iPad, open Settings and tap your name.
2. Tap Subscriptions, locate the Our Media subscription and tap Cancel Subscription.
3. Auto-renewal will stop immediately for future charges; access continues until the end of the paid period.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions, select the Our Media subscription and Cancel.
3. Auto-renewal stops immediately for future charges; refunds follow Google Play rules.

Phone

1. Locate the contact number on the official contact page.
2. Call and request cancellation, ask for a reference number and the expected refund timeframe.
3. Note the agent name, time and confirmation wording; if no confirmation, send a registered letter.

Email

1. Use the site contact form or the email supplied on the official pages to send a cancellation request with your name, subscription reference and payment details.
2. Include the sentence: "Please cancel my subscription and confirm in writing what refund, if any, I am entitled to."
3. Keep the sent email and any automatic reply as proof.

Post (registered letter)

1. Write a signed letter with full name, address, subscription reference and the request to cancel and refund un-mailed issues.
2. Send by registered post to: Our Media Ltd, 1 Temple Way, BS2 0BY Bristol, United Kingdom.
3. Keep proof of posting and track the registered delivery status.

Cooling-off period (14 days)

You have an unconditional right to cancel most distance contracts within 14 calendar days from the day after the contract is made under the Consumer Contracts Regulations 2013. To obtain a refund, notify Our Media Ltd by email or registered post within 14 days after purchase or within 14 days after an auto-renewal. Refunds will be issued within 30 days of your cancellation email as stated in the terms. Applicable law: Consumer Contracts Regulations 2013.

End of commitment or fixed-term subscriptions

If your subscription includes a fixed commitment - for example 6 issues - the company has referenced 6-issue minimums in customer accounts. To stop further renewals, cancel before the next renewal date. If you wish to claim for un-mailed issues when stopping before completion, request a refund for remaining un-mailed issues in your cancellation message. Our Media's terms allow refunds for un-mailed issues when notified at cancellation.

Price increase

If Our Media Ltd increases the price during an active contract and the contract terms allow you to terminate for this reason, you should provide the company's notification and ask to cancel and refund any prepaid portion. Our Media Ltd's specific policy on unilateral price changes is not publicly disclosed; use Consumer Rights Act 2015 for unfair contract terms if the increase appears disproportionate.

Moving abroad or change of delivery address

To end delivery for relocation, provide proof of address change (utility bill or tenancy agreement) and a cancellation request. Our Media Ltd's published terms require direct notification; specific acceptance rules for relocation are not publicly disclosed by Our Media Ltd.

Death of the subscriber

In case of subscriber death, send a copy of the death certificate and the account reference and request cancellation and refund for paid but undelivered issues. Our Media Ltd's public pages do not provide exact required documents; include the death certificate and proof of entitlement to act for the estate.

Poor service or failure to perform

If the service is not performed with reasonable care and skill, you may rely on the Consumer Rights Act 2015 to request remediation or termination and refund. Provide examples of missed deliveries, failed access, screenshots and correspondence. Applicable law: Consumer Rights Act 2015.

Before cancelling: negotiate

Research did not identify specific retention offers published by Our Media Ltd. If you wish to negotiate, call customer service and ask explicitly for a retention offer or alternative package. Use this script: "I want to cancel but I would keep the subscription if you offer a discount or a different term. What retention options can you offer today?" Record the call time and agent name and ask for written confirmation of any offer before accepting.

What cancellation saves you - yearly saving examples

Calculate yearly savings by annualising monthly digital prices published by Our Media Ltd.

• BBC Science Focus (Digital) £2.00 per month: 2.00 x 12 = £24.00 per year.
• Simply Crochet (Digital) £2.43 per month: 2.43 x 12 = £29.16 per year.
• Who Do You Think You Are? (Digital) £1.05 per month: 1.05 x 12 = £12.60 per year.
• BBC Sky at Night (Digital) £1.74 per month: 1.74 x 12 = £20.88 per year.

Cheapest real alternative from the published Our Media digital prices is "Who Do You Think You Are?" at £1.05 per month = £12.60 per year. If your current subscription is BBC Science Focus at £2.00 per month, cancelling saves £24.00 - £12.60 = £11.40 per year if you switch to the cheaper title. Use these calculations when negotiating a retention discount.

Key UK laws and your rights

The Consumer Contracts Regulations 2013 give a 14-calendar-day right to cancel most distance contracts (online, phone) and obtain a refund. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) has warned against practices that make cancellations hard or fail to clearly explain auto-renewal.

How to escalate if Our Media Ltd refuses

1) Complain to the trader first with proof (email, registered post). 2) If unresolved, get advice from Citizens Advice and consider chargeback via your card issuer or Section 75 claim for qualifying card transactions. 3) If the issue concerns misleading subscription terms or hard-to-cancel processes, you can report the practice to the CMA. Keep all correspondence and proof of posting.

Useful official pages

See Our Media's published terms for cancellation windows and app guidance: Official terms and conditions. For app-specific cancellation guidance see apps FAQ. For contact options and the shop: Contact page.

Check access and deliveries

After cancelling via app store or account page, verify that access continues until the paid period ends and that no further renewals are scheduled. If you receive additional issues after cancellation, document dates and photographed evidence.

Data and account closure

Request account deletion or retention settings if you do not want the company to keep marketing records. Use the site contact form or the address on the terms page to request data removal; retain proof of request.

Final bill and refunds

If you asked for a refund for un-mailed issues, Our Media Ltd states refunds will be issued within 30 days of the cancellation email. If the refund does not appear, open a dispute with your payment provider or request chargeback where applicable.

Re-activation

If you later wish to re-subscribe, re-activation is possible through the site or app store. Keep records of original cancellation to avoid duplicate charges when re-subscribing.

Follow this checklist to cancel and protect your money.

• Find your subscription reference and payment method in account or bank statements.
• Cancel via the fastest route: App Store or Google Play if you subscribed via an app.
• If subscribed on the website, log in and cancel; if login fails, send a registered letter.
• Send a cancellation email or registered post requesting refund for un-mailed issues and keep proof of sending.
• Allow up to 30 days for refunds; if not received, contact your card issuer for chargeback or Section 75 if payment qualifies.
• Document all calls (date, time, agent name) and save screenshots of account screens and emails.