Cancel Our Media the easy way

Who they are

Our Media is a UK publisher trading under OUR MEDIA LIMITED and part of OUR MEDIA HOLDINGS LTD. The group produces special interest magazines and digital titles aimed at hobbyists and enthusiasts in areas such as craft, cycling, science, nature, homes, and music. The company was founded in 2006 and has headquarters in Bristol.

What they sell

Our Media offers print magazine subscriptions, digital subscriptions through apps on the App Store and Google Play, one-off special editions, and merchandise. Digital subscriptions do not include cover mount items or supplements that come with printed copies.

Company facts

Web cancellation (site account)

1. Go to the Our Media site and sign in to your account. If you do not have an account and your purchase instructions require one, create an account using the email used for the order.
2. In your account area find Subscriptions or Memberships and locate the active subscription.
3. Click Cancel subscription or Manage and follow on-screen prompts. If the site returns errors or you cannot log in, proceed to phone or post.
4. Save a screenshot of the cancellation confirmation and any reference number.

iOS cancellation (App Store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right, then tap Subscriptions.
3. Select the Our Media title or the relevant magazine app, then tap Cancel subscription.
4. Keep the App Store confirmation email as proof. If you auto-renewed and want a refund, request one through Apple within 14 days of the renewal.

Android cancellation (Google Play)

1. Open Google Play Store on your Android device.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Choose the subscription and tap Cancel subscription.
4. Save the Google Play confirmation email. For refunds request within 14 days of an auto-renewal via Google Play.

Phone cancellation

1. Locate the customer service number on your order paperwork or the Our Media contact page. Be ready with order number, name, and payment method details.
2. Call and state you wish to cancel and request refund for any un-mailed issues if applicable.
3. Ask the agent for a reference number and the expected refund timeline. If they refuse, record the time and agent name and escalate in writing.

Post and email cancellation

1. Post a registered letter to: Our Media, Crown Way, CF14 3UZ Cardiff, United Kingdom stating your name, address, order number and a clear statement: "I wish to cancel my subscription and request refund for outstanding issues."
2. Alternatively email the support contact or use the website contact form, attach a scanned copy of your order and ID if requested.
3. Keep proof of postage and copies of all emails. Expect a reply or refund within 30 days for website memberships.

Moving address / moving

If you are moving and the move prevents delivery of a printed subscription, request cancellation and a refund for un-mailed issues. Provide proof such as a new address confirmation, council tax bill, or utility bill showing the move. Our Media states they will refund outstanding issues if notified when cancelling.

Applicable law: Consumer Contracts Regulations 2013 for distance contracts and the Consumer Rights Act 2015 for service performance.

Price increase

If Our Media increases the subscription price during a fixed-term contract and you do not accept the increase you may have the right to cancel. Provide the original contract or order confirmation and the notice of price change. If the terms do not allow unilateral increases without consent such increases may breach the Consumer Rights Act 2015 on unfair terms.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

In case of the subscriber's death contact the company, provide a copy of the death certificate and proof of executor or next of kin. Ask for termination and refund for any unused issues. Our Media accepts cancellation at any time when requested; supply the documents above to speed processing.

Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground accepted by Our Media

From company guidance and terms the following grounds are explicitly supported: inability to deliver due to address change, cancellation for outstanding un-mailed issues, refunds within 14 days for digital purchases and 30 days processing for website membership refunds. Proof required is order reference, account login details, and where applicable delivery failure evidence.

Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your subscription has a fixed minimum term and that term ends you can cancel at the end of the minimum commitment. Provide your original order confirmation showing the start date and term length. If the minimum term is not published in your contract and the company attempts to enforce disproportionate penalties, that may be an unfair term under the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015.

Cooling-off period (14 day right to cancel)

For online, mail order and phone purchases you have a 14 day cooling-off period starting the day after you receive goods or the day after the contract is concluded for services. Digital content is excepted if you expressly consent to immediate download or streaming. For app subscriptions a refund can be requested if cancelled within 14 days after purchase or an auto-renewal. For website memberships the company reports refunds are available within 14 days of purchase or auto-renewal.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate with Our Media

There are no retention offers publicly listed by Our Media in the research data. To attempt retention or a reduced price follow these steps: call customer service and request a retention offer; if offered, ask for the exact price and how long the reduced rate will apply; ask for the offer in writing by email; if you prefer a partial refund for un-mailed issues request a refund rather than a retention discount. If phone contact is problematic use registered post and clearly state the desired outcome.

What cancelling saves you - example calculation

Because Our Media does not publish uniform prices across all titles, use example figures commonly used in magazine apps to compute potential savings. Example plan A: app monthly subscription at £4.99. Annual cost 12 x £4.99 = £59.88 per year. Example plan B: app annual subscription at £39.99. Annual cost = £39.99. If you cancel a monthly plan at £4.99 and switch to an annual alternative at £39.99 your saving would be: £59.88 - £39.99 = £19.89 per year.

Cheapest real alternative by focus: Geographical magazine is often offered at annual prices near £24.00 on promotions; switching from an app monthly at £4.99 (annual £59.88) to an alternative at £24.00 yields savings of: £59.88 - £24.00 = £35.88 per year. Note: check the exact price of each alternative before switching because Our Media titles vary by publication and platform.

Which laws protect you

Key rights are set out in the Consumer Contracts Regulations 2013 which provides a 14 day cooling-off period for most distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents enforcement of unfair contract terms including disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face unlawful auto-renewals or a refusal to refund, collect evidence and escalate.

How to escalate

1) Complain to Our Media in writing and keep copies. 2) If unresolved seek help from Citizens Advice for consumer guidance. 3) Use your card issuer for a chargeback or Section 75 claim if the payment was by credit card and the purchase meets the criteria. 4) If the subscription involves a regulated sector check the relevant ombudsman. For general guidance see company registration and the Our Media policies at Our Media policies. For terms and conditions see official terms.

Confirm cancellation and keep records

Save screenshots, emails and any reference numbers. If you cancelled via App Store or Google Play keep the confirmation email from Apple or Google as proof.

Check final billing and refunds

For app subscriptions request refunds through the app store within 14 days of an auto-renewal. For website memberships Our Media states refunds are processed within 30 days via the original payment method. If you do not receive a refund within 30 days contact the company and then your card issuer.

Handle direct debits

If payments are taken by direct debit and the company continues to take money after cancellation, contact your bank immediately and request a refund for an unauthorised payment. Keep cancellation proof to show to your bank.

Re-activation and archives

If you want to re-activate later you may need to log in to your account or subscribe again via the app store or website. Keep copies of any past issues or account details if you intend to restart the subscription.

Follow this checklist to make cancellation and any dispute straightforward.

• Find your order number, payment method and account email.
• If subscribed via App Store or Google Play cancel through the app store to stop auto-renewal.
• If purchased directly from Our Media cancel via your account on the website or send a registered letter to Our Media, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• Request a refund for un-mailed issues and note the company policy: app refunds within 14 days; website membership refunds processed within 30 days.
• Keep screenshots, emails and any agent reference numbers.
• If the company refuses a valid refund contact Citizens Advice and consider chargeback or Section 75 if you paid by card.
• Cancel any related direct debits with your bank if the company continues to collect money after confirmed cancellation.