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Subject : Cancellation of Phoenix Comic agreement
Step-by-step 2026 guide to cancel Phoenix Comic subscriptions, refunds, contact details and your UK cancellation rights. Clear steps and addresses.
| Item | Value |
|---|---|
| Fastest method | Phone - cancellations take effect immediately when made by phone at +44 (0) 1858 438818 |
| Effective delay | Phone: immediate. Web portal: processed at midnight each day. Email: processed within 1 working day. |
| Notice period | None - cancellation is effective on processing date (phone immediate, web at midnight, email within 1 working day) |
| Cancellation fee | 0 |
| Minimum commitment | Trial: 6 issues for £1. Paid options: 6 month paid plan £74.99, 12 month paid plan £144.99 |
| Phone + hours | +44 (0) 1858 438818 - hours not published by Phoenix Comic |
| Postal address for registered letter | Phoenix Comic, 30 Lothian Road, EH1 2DH Edinburgh, United Kingdom |
The Phoenix (branded Phoenix Comic) is a weekly children s story comic and a subscription publication from DAVID FICKLING COMICS LIMITED. It targets readers aged 7 to 14 with illustrated stories, serials and features delivered in print and via the publisher s shop.
Available options include trial offers, recurring subscriptions via Direct Debit or card, six month and twelve month one-off paid subscriptions, and single issue purchases in shops and online.
| Fact | Detail |
|---|---|
| Legal name | DAVID FICKLING COMICS LIMITED |
| Headquarters | Oxford, United Kingdom |
| Founded | 2011 |
| Employees | 19 |
| Support | [email protected] and contact page |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Phone | Call +44 (0) 1858 438818, give customer number and delivery address | Immediate | Phone call reference or confirmation email if requested | Easy |
| Web portal (Solo) | Log in to account.thephoenixcomic.co.uk and use subscription settings to cancel | Processed at midnight each day | On-screen confirmation and email | Easy |
| Email the subscription team at [email protected] with customer number and address | Processed within 1 working day | Confirmation email | Medium | |
| Post (registered letter) | Send written cancellation with customer number and address to 30 Lothian Road, EH1 2DH Edinburgh | Depends on postal delivery and processing; allow 5 to 10 working days | Proof of postage and any reply letter | Medium |
Rule: If you cancel within 14 days of receiving your first trial or first renewal issue you are entitled to a full refund. Proof required: order confirmation, delivery receipt or customer number and date of first issue. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 cooling-off rights (2024 cooling-off rights).
Rule: If Phoenix Comic increases the price and you do not accept the change you may cancel the subscription without penalty. Proof required: notice of price increase from Phoenix Comic and your subscription details. Applicable law: Consumer Rights Act 2015 protections against unfair contract terms.
Rule: If you permanently move delivery outside the UK or outside the publisher s delivery area you may cancel. Proof required: change of address documentation such as a utility bill or new tenancy agreement and your customer number.
Rule: Estates may cancel a subscription on production of the death certificate and proof of authority to act. Proof required: copy of death certificate and executor documentation.
Phoenix Comic accepts cancellations for cooling-off, price increase, moving outside delivery area and death. For each claim provide the specific proof listed above. Legal reference: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where applicable.
Rule: For non-renewing one-off payment subscriptions (6 month £74.99, 12 month £144.99) the subscription does not auto-renew and no refund is due if you cancel after the 14 day period following the first issue. Proof required: original order confirmation. Legal reference: Consumer Contracts Regulations 2013.
Phoenix Comic does not publicly list retention discounts. If you want to seek a retention offer call +44 (0) 1858 438818 or email [email protected] and ask for available offers. Present your customer number and ask specifically for a discount to keep your subscription or a move to a non-renewing 12 month plan.
Use the actual plan prices below to compute savings. Example 12 month subscription cost: £144.99 per year. Monthly equivalent given by Phoenix is £12.08.
Calculation examples:
Cheapest competitor alternative from the research: Viz annual at £19.45 per year, which is substantially cheaper than Phoenix Comic s £144.99 per year. Savings example: £144.99 - £19.45 = £125.54 saved per year by switching from Phoenix 12 month to Viz annual.
The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for many online or off-premises subscription contracts. The Consumer Rights Act 2015 protects against unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 sets out additional cooling-off and renewal protections including renewal cooling-off rights (see section 261).
Under the Consumer Contracts Regulations 2013 and the 2024 Act you must notify the trader with a clear statement of cancellation to make cancellation effective. If you cancel within the 14 day cooling-off period you are entitled to a refund. Phoenix Comic s published policy supports a 14 day trial or renewal cooling-off period with full refunds in those windows (official terms).
First complain to Phoenix Comic using the contact details at their contact page. If unresolved contact Citizens Advice for guidance or use chargeback through your card issuer for qualifying card payments. The Competition and Markets Authority monitors unfair auto-renewal and hard-to-cancel practices.
After cancellation check your bank or card statement for any further Direct Debit or card charges. Phoenix Comic states that if you cancel after cooling-off you will continue to receive issues until the end of the paid period and no further automatic charges will be made.
For print subscriptions you will receive issues up to the end of the current billing period for paid fixed-term plans. For auto-renewing plans cancelling stops future renewals; you will receive issues until the effective cancellation date given by Phoenix Comic.
Retain your account details and confirmation email if you plan to reactivate; re-subscription is possible via the shop. If you want Phoenix Comic to delete your data contact [email protected] with a data deletion request and provide your customer number and email address.
Follow this checklist to cancel and protect yourself.
£1 for first 6 issues, then £36.99 every 13 issues or alternative £9.99 per month
/ mois
6 issues for £1 then recurring charge at standard rate; UK only via Direct Debit or recurring card
£12.50
/ mois
6 months paid upfront for £74.99. Non-renewing.
£12.08
/ mois
12 months paid upfront for £144.99. Non-renewing.
not applicable
/ mois
Buy single issues in WH Smith, Waitrose and independent bookstores or via The Phoenix Shop
No commitment. Billoff helps you cancel or adjust your Phoenix Comic subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
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Phoenix Comic is available in many countries. Here are several frequently cited markets:
What you should know about Phoenix Comic subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Phoenix Comic subscription, whichever payment method you use.
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