Cancel Press and Journal the easy way

Overview

Press and Journal is a regional news brand published by Aberdeen Journals Limited, part of D. C. Thomson & Co. Ltd. It provides local and regional news mainly for the northern counties of Scotland, including Aberdeen, Aberdeenshire, Moray and the Highlands and Islands.

Products and delivery

The brand offers multiple subscription formats: web access, app subscriptions, digital replica editions (Google Play and Apple App Store) and postal delivery of printed newspapers with prepaid options. Pricing varies by plan and delivery channel.

Where the brand sits

Press and Journal is one of D. C. Thomson's local newspapers and operates alongside other regional titles. For company background see the Wikipedia entry.

Company profile on Wikipedia

Web - cancel using the online form

1. Open your browser and go to the DC Thomson subscription support area or the account management page used when you purchased.
2. Locate the online cancellation form (dcthomson.co.uk subscription terms reference).
3. Enter your full name, postal address, order date, and attach confirmation email or proof of purchase.
4. Submit the form and save or print the confirmation email as proof of cancellation.
5. Cancellation takes effect at the expiry of your current subscription term; keep the confirmation until final billing is complete.

iOS - cancel via Apple App Store

1. On your iPhone or iPad open Settings > Your Name > Subscriptions.
2. Find the Press and Journal subscription and tap Cancel Subscription.
3. Take a screenshot of the subscription screen showing the cancellation as proof.
4. Cancellations made through Apple follow Apple billing cycles and do not require contacting Press and Journal directly.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon > Payments & subscriptions > Subscriptions.
2. Select the Press and Journal digital edition subscription and tap Cancel subscription.
3. Save the confirmation email or take a screenshot of the cancelled subscription for proof.

Phone - cancel by telephone

1. The terms state you can cancel by telephone by contacting DC Thomson customer services.
2. Press and Journal has not published a public phone number in the research provided; if you have a number on your original order confirmation, call it.
3. Ask for a cancellation reference and for a confirmation email to be sent. Note the date and time of the call.

Email and post - cancel by written notice

1. Prepare an email or a registered letter including your full name, address, order date and subscription details or a copy of your confirmation email.
2. For email, send to the customer service address used at purchase; research does not publish a public email address for cancellations.
3. For postal cancellations send a registered letter to: Press and Journal, 1 Marischal Square, Broad Street, AB10 1BL Aberdeen, United Kingdom.
4. Keep proof of posting or the sent email and any replies as evidence.

Cooling-off (change of mind within 14 days)

If you bought your subscription online, by app store or by telephone you have a 14-day Cancellation Period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For print subscriptions cancelled within this 14-day period refunds are processed within 14 days after informing the trader. If physical goods were received, refunds are processed within 14 days of receipt of the returned product or proof of return. See the legislation: Consumer Contracts Regulations 2013.

End of commitment or expiry of paid term

Cancellations take effect at the expiry of the current Subscription Term. If you purchased a prepaid 3-month or 1-year postal subscription the service continues until the end of that paid period. After informing the company, you will retain access until the paid term ends.

Digital products and waiver of cancellation rights

If you explicitly consented to immediate access to digital content and waived the cancellation period, or if a digital download has already started, you normally do not have a right to change your mind under the Distance Selling Regulations. Press and Journal’s terms reflect that digital products are generally non-returnable once download or streaming starts.

Price increase

Press and Journal’s public terms do not specify an automatic right to cancel for any price increase in the research provided. Under UK consumer law, a significant unilateral change to contract terms may constitute an unfair term. If your subscription contract is changed materially without your informed consent you can raise a dispute and escalate to Citizens Advice or Trading Standards if needed.

Death of the subscriber

Research did not publish a specific procedure for cancelling a subscription after the death of a subscriber. If this situation applies, send a written request with a copy of the death certificate to DC Thomson customer services and request cancellation and any available refund. The company did not publish a formal policy for this circumstance in the provided materials.

Before cancelling: negotiate

The research contains no published examples of retention offers made by Press and Journal. There are no documented discounts or retention concessions in the research. You can still ask for an offer by contacting customer services via the online form or by phone if you have a number on your order confirmation. When you ask, state your current plan, the date you subscribed, and the reason for leaving; ask if a reduced rate, bundled offer or temporary discount is available.

What cancelling saves you - concrete maths

Use your actual plan price to compute annual savings:

• Monthly Web Subscription: £8.99 x 12 = £107.88 per year.
• Monthly App Subscription: £23.99 x 12 = £287.88 per year.
• Monthly Digital Edition (Google Play): £15.99 x 12 = £191.88 per year.
• 3-month Prepay UK Postal Subscription: £213.00 for 3 months; annualised cost = £213.00 x 4 = £852.00 per year.

Cheapest real alternative in this guide: BBC News website - £0 per year. If you cancel a Monthly Web subscription (£8.99/month) and switch to BBC News you save £107.88 per year. Calculation shown: £8.99 x 12 = £107.88.

Key UK laws that apply

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for many distance sales. See the legislation: Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) views hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you believe a renewal term is unfair, you can complain to Citizens Advice and Trading Standards and use dispute routes with your card issuer.

Refund routes and card protection

If you paid by credit card and the value is over £100 and under £30,000, you may have protection under Section 75 of the Consumer Credit Act through your card issuer. For debit card payments use the issuer's chargeback procedure. If the trader will not resolve a valid claim escalate to Trading Standards.

Escalation steps

1) Complain to Press and Journal customer services with proof. 2) If unresolved, contact Citizens Advice for guidance and Trading Standards. 3) Use card issuer Section 75 or chargeback where applicable. Keep all correspondence and proof of payments.

Check access and final billing

After cancellation you will normally retain access until the end of your paid subscription term. Check your account or confirmation email for the exact expiry date. Any refund due under the 14-day Cancellation Period is processed within 14 days after informing the trader or within 14 days of receipt of returned physical goods.

Data and account

Request confirmation that your account has been cancelled and whether your personal data will be retained. If you want data deleted, ask for deletion in writing. Keep copies of your cancellation confirmation and any replies for at least 6 months.

Re-activation

To reactivate, subscribe again through the chosen channel. If you cancelled within a prepaid period, re-subscription will start a new term and a new charge will apply according to the plan selected.

Use the following checklist to cancel cleanly and keep evidence.

• Locate your order confirmation email and note the order date and subscription details.
• Choose the fastest cancellation channel (online cancellation form) and submit your request.
• Attach proof of purchase to any written cancellation (order confirmation screenshot or invoice).
• Save the cancellation confirmation email or take screenshots of cancelled subscriptions in the App Store or Google Play.
• If you send a letter, use registered post and keep the delivery receipt.
• Allow up to 14 days for refunds that qualify under the Cancellation Period; check your bank statement for refund receipt.
• If you paid by credit card and the company refuses a valid refund, contact your card issuer about Section 75 or chargeback.