Cancel Racing Post the easy way

Overview

Racing Post is a UK horseracing news and data publisher operated by Centurycomm Limited, part of Spotlight Sports Group. It publishes a daily digital newspaper, race cards, analysis, statistics and a premium subscription service called Racing Post+ with tiered plans for analysis, tipping and ultimate data access.

Who uses Racing Post

The audience is horseracing and sports betting enthusiasts and professionals who need racecards, form, tips and live race replays. The company reports 10.79 million active users monthly.

Company facts

Web - cancel step-by-step

1. Visit your account on the Racing Post website or app and sign in.
2. Open the subscriptions or membership section and find the active subscription.
3. Click Cancel or Follow the on-screen steps. If you cannot cancel in-app, email [email protected] for Raceform Interactive or [email protected] for support.
4. Keep the confirmation email and a screenshot of subscription status.
5. If you paid via Apple or Google Play use those stores to cancel.

iOS - cancel step-by-step

1. Open Settings on your iPhone, tap your name, tap Subscriptions.
2. Select Racing Post or the specific in-app subscription and tap Cancel Subscription.
3. Save the Apple confirmation email or screenshot.
4. Spotlight Sports Group states it will not provide refunds for purchases via Apple App Store; any refund requests must go through Apple.

Android - cancel step-by-step

1. Open Google Play Store, tap your profile, then Payments and subscriptions and Subscriptions.
2. Select the Racing Post subscription and tap Cancel subscription.
3. Save the Google Play confirmation.
4. Spotlight Sports Group will not provide refunds for purchases via Google Play.

Phone - cancel step-by-step

1. For Raceform Interactive call +44 (0) 1933 304 858 (option 2) Monday to Friday 9:00-17:00.
2. For Racing Post+ call +44 (0) 2036 348615 Monday to Friday 9:00-20:00.
3. Provide your account email, full name, and subscription details.
4. Ask the agent for a written confirmation by email and note the agent’s name.

Email - cancel step-by-step

1. Send an email from the account holder address to [email protected] or [email protected]. State your full name, account email, subscription plan and request cancellation.
2. Attach screenshots if billing evidence is required.
3. Keep the reply email as proof.

Post - cancel step-by-step

1. Write a signed letter with your full name, account email, subscription details and the statement that you cancel the subscription.
2. Send by registered post to Racing Post, 30 Stamford Street, SE1 9LQ London, United Kingdom and keep the certificate of posting.
3. Allow for postal delivery and processing; keep any reply as proof.

Cooling-off period (withdrawal within 14 days)

If you bought a subscription online as a consumer you have a 14 calendar day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This 14 day period starts the day after you receive access to the service or the day after the goods are delivered. For digital content the right to cancel is lost if download or streaming starts after you gave express consent and acknowledged losing the right to cancel.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Racing Post does not publish a dedicated price increase cancellation policy in the publicly available pages in the research. If Racing Post increases the contract price you should contact [email protected] with the invoice or notice of increase and request cancellation. If the increase breaches your contract terms you may rely on the Consumer Rights Act 2015 for unreasonable or unfair terms.

Applicable law: Consumer Rights Act 2015.

Moving abroad

If you move country, Racing Post does not publish a specific rule about moving as a cause for immediate termination in the available research. To request cancellation because you have moved, email [email protected] with proof of new address such as a utility bill or tenancy agreement; Racing Post will assess the request under its terms and may treat the request as a standard cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for cross-border contracts.

Death of the subscriber

Racing Post does not publish a public procedure for death of a subscriber in the research dataset. To cancel on grounds of death contact [email protected] and include a copy of the death certificate and proof that you are the executor or next of kin. Racing Post will treat such requests under its terms and applicable consumer law.

Legitimate ground - breach, digital content, events

Racing Post lists exceptions to refunds: no refunds for subscriptions bought via the Apple App Store or Google Play from Spotlight Sports Group; no refunds for postponement or cancellation of events; digital items cannot be refunded once downloaded or services accessed. If Racing Post breaches the terms, the Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prevents unfair contract terms.

Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate

Racing Post does not publish a public list of retention offers in the research dataset. To request a retention offer, call the Racing Post+ number +44 (0) 2036 348615 Monday to Friday 9:00-20:00 or email [email protected]. When you contact support state the plan you pay for, the billing date and that you want retention options or a discounted annual rate. Ask for the exact written offer by email and keep it if you accept.

What cancelling saves you - explicit math

Use your plan price to compute annual cost and saving.

Racing Post+ Analysis: £19.95 x 12 = £239.40 per year. Annual price shown is £199.00 so switching to annual saves £239.40 - £199.00 = £40.40 per year.

Racing Post+ Tipping: £29.95 x 12 = £359.40 per year. Annual price shown is £299.00 so switching to annual saves £359.40 - £299.00 = £60.40 per year.

Racing Post+ Ultimate: £49.95 x 12 = £599.40 per year. Annual price shown is £499.00 so switching to annual saves £599.40 - £499.00 = £100.40 per year.

Racing Post digital newspaper Monthly: £135.66 for 28 days. If billed monthly at £135.66 the annual cost approximates £135.66 x 13 = £1763.58 for 364 days; the annual stated price is £1659.84 giving a saving of £1763.58 - £1659.84 = £103.74 when choosing the annual plan.

Cheapest alternative from competitors: Racing Ahead magazine is a competitor for print/digital race reading. Pricing is not publicly disclosed in the research dataset; contact Racing Ahead for current subscription rates.

Key UK consumer law

Your cancellation and refund rights are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14 day cooling-off period for most distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) views hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you cannot cancel because the trader makes cancellation unduly difficult, raise the issue with Citizens Advice for guidance and escalation.

How to escalate

1. Complain to Racing Post via [email protected] or the phone numbers listed in this guide. 2. If unresolved, seek advice from Citizens Advice Consumer Service. 3. For payment disputes consider Section 75 or a chargeback through your card issuer if the transaction was by credit card. 4. If the matter involves regulated financial products escalate to the appropriate ombudsman; for general consumer disputes Citizens Advice is the primary next step.

Check access and billing

After cancellation confirm whether access to Racing Post+ continues until the end of the paid period or ends immediately. Keep the confirmation email and a screenshot of account status. Refunds for subscriptions are processed to the original payment method within 30 days of cancellation or downgrade taking effect.

Data and content

Digital content you have downloaded may remain on your device but Racing Post states digital items cannot be refunded once downloaded or Interactive Services once accessed. If you want copies of invoices or data, email [email protected] and request an account export or invoice copies.

Re-activation

To re-activate the service sign in and choose a subscription plan at Racing Post subscriptions. If you previously cancelled within the cooling-off period, confirm with support whether any refund will be issued according to the refund timings.

Use this checklist to cancel and keep proof.

• Identify how you paid: Racing Post website, Apple App Store, Google Play or third party.
• If via Apple or Google cancel inside the store subscriptions section and save the confirmation.
• If via Racing Post website sign in and cancel in your account. Save a screenshot.
• If you prefer, email [email protected] or [email protected] from the account email with your cancellation request and keep the reply.
• If you call, note the agent name, time and request written confirmation by email.
• If you send a registered letter to Racing Post, keep the certificate of posting and request a written acknowledgement.
• If you want a refund, ask for it in writing; refunds for subscriptions are processed within 30 days.
• If you cannot cancel or get a refund, contact Citizens Advice and consider Section 75 or chargeback for qualifying card payments.