Cancel Storytime Magazine the easy way

Magazine overview

Storytime Magazine publishes illustrated short stories, fairy tales and activities aimed at children aged roughly 3 to 9. It is available in print, digital and audio formats and is designed to support reading development and National Curriculum topics.

Who runs it

STORYTIME MAGAZINE LTD is a small publisher headquartered in London, founded in 2009. The company has around 3 employees and offers subscriptions directly and via app stores and distribution partners.

Formats and audiences

Available formats include monthly physical issues, digital single issues, 12-month digital bundles and school subscriptions. The target audience is children, parents and schools who want magazine content that supports literacy without plastic toys or adverts.

Web - cancel on the website

1. Visit the subscription pages such as https://www.storytimemagazine.com/subscription/monthly/ or https://www.storytimemagazine.com/product/storytime-annual-subscription/.
2. Use the contact form on https://www.storytimemagazine.com/contact-us/ to request cancellation in writing, include order number, name and address.
3. Keep the confirmation email as proof.

iOS - cancel via App Store

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find Storytime Magazine and tap Cancel Subscription.
3. Keep the App Store cancellation receipt as proof. Storytime handles app subscriptions through Apple.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Storytime Magazine and tap Cancel subscription.
3. Keep the Google Play confirmation email as proof. Storytime handles app subscriptions through Google Play.

Phone - cancel by calling

1. Call 0800 009 6563 and state you want to cancel; provide order details.
2. Ask the agent to email written confirmation to your address.
3. If paying by Direct Debit, also cancel the Direct Debit with your bank.

Email - cancel by message

1. Send an email to [email protected] with subject Cancel Subscription and include order number, name and address.
2. Retain the reply from Storytime Magazine as proof of cancellation.

Post - registered letter

1. Write a signed cancellation letter with your subscription details and desired cancellation date.
2. Send by recorded or registered post to Storytime Magazine, 10 Queen Street Place, EC4R 1AG London.
3. Keep the postal tracking receipt as proof of delivery.

Cooling-off (14 days)

Rule - For distance sales and off-premises contracts the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-day cooling-off period. For physical subscriptions the 14 days start the day after the consumer receives the first issue. For online sales the 14 days start from the confirmatory email date.

Required proof documents - order confirmation, proof of date of receipt of first issue or confirmatory email, and confirmation of cancellation sent to [email protected].

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See legislation.

End of commitment / subscription expiry

Rule - If you hold a monthly or annual subscription you may cancel in line with the notice period: recurring subscriptions need at least 7 days notice before renewal to prevent the next payment.

Required proof documents - subscription reference, confirmation email or Direct Debit details if applicable. Cancellation is effective from the time notification is given.

Price increase

Rule - If Storytime Magazine increases the price mid-contract and you do not accept the increase, you may cancel. If the publisher notifies you of a price rise you can object and end the contract.

Required proof documents - price change notification from Storytime Magazine and your cancellation notice. Applicable law - Consumer Rights Act 2015 covers contract fairness; Consumer Contracts Regulations 2013 cover notice.

Moving address

Rule - Moving alone does not automatically cancel a magazine subscription unless the publisher cannot deliver or offers a transfer that you reject.

Required proof documents - proof of new address (e.g. utility bill) if you claim non-delivery as the reason for cancellation.

Death of subscriber

Rule - In the event of the subscriber's death next of kin or executor should contact Storytime Magazine providing proof of death to end the subscription and request final billing adjustments.

Required proof documents - death certificate and written instruction from next of kin or executor, sent to [email protected] or by post to the registered address.

Legitimate ground - defective goods

Rule - If goods are defective customers may reject them and request a refund or replacement under the Consumer Rights Act 2015. Storytime Magazine's policy requires defects to be returned and refunds processed within 14 days of receipt.

Required proof documents - photos of defect, order number, returned goods consignment evidence. Applicable law - Consumer Rights Act 2015.

Before you cancel: negotiate

Retention offers reported - No retention offers are publicly reported by Storytime Magazine in the research data. If you want to negotiate, ask for these options in writing:

• Pause your subscription for a set number of issues.
• Switch from monthly print (£4.99) to a 12-month digital plan (£14.99) to reduce cost.
• Request a refund if you are within the 14-day cooling-off period.

How to ask - Email [email protected] with your order details, request the specific retention option, and ask for written confirmation. If you pay by Direct Debit, mention that you will cancel the Direct Debit unless the merchant confirms retention terms.

What cancelling will save you

Compute yearly costs and savings using published prices.

• Monthly print: £4.99 x 12 = £59.88 per year.
• Annual print: £45.99 per year. Saving versus monthly: £59.88 - £45.99 = £13.89 per year.
• Digital 12 months (in-app): £14.99 per year. Saving versus monthly print: £59.88 - £14.99 = £44.89 per year.
• Trial offer example: first 4 issues for £10.99 equals £2.75 per issue for the trial period; full price after trial will revert.
• School promotional 12-month subscription: £17.00 per year (promotional until 16th June 2026). After promotion price becomes £38.99 per year.

Cheapest real alternative from competitors: a 12-month digital Storytime subscription at £14.99 per year is the cheapest Storytime option. Among competitors, the lowest annual competitor price in the research is OYLA at £60.00 per year or AQUILA at £69.99; Happiful is £59.99 per year.

Key UK consumer laws

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off right for distance sales, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Cooling-off and refunds

The 14-day cooling-off period applies to magazine sales online or off-premises. For physical subscriptions it starts the day after you receive the first issue; for online purchases it starts from the confirmatory email. Refunds are processed within 14 days of receipt of returned goods or of cancellation where no goods are required to be returned. See the legislation.

How to escalate a problem

1) Complain to Storytime Magazine first, quoting order numbers and providing proof. 2) If unresolved contact Citizens Advice for guidance. 3) Use chargeback or Section 75 via your card issuer for qualifying card payments. 4) If the disagreement concerns regulated sectors, approach the relevant ombudsman. The Competition and Markets Authority expects clear auto-renewal terms and easy cancellation.

Check access and final issues

If you cancelled a print subscription you will normally receive issues already paid for up to the cancellation date. Digital access may be removed immediately or at the end of the paid period depending on the channel; App Store and Google Play cancellations typically prevent future renewals but keep access for the period already paid.

Data, billing and Direct Debit

If you pay by Direct Debit cancel the Direct Debit with your bank in addition to the subscription cancellation. Keep all confirmation emails and any reference numbers. If you expect a refund under the cooling-off period Storytime processes refunds within 14 days of receiving returned goods or from the cancellation confirmation for non-returnable items.

Re-activation

To restart service re-subscribe via the website, app or authorised reseller. Re-activation may require a new payment and will be subject to current pricing at the time you re-subscribe.

Follow this checklist immediately when cancelling to protect your rights and money.

• Gather order number, name, billing address and payment method.
• Send cancellation by email to [email protected] and save the sent message.
• If you prefer phone, call 0800 009 6563 and request the agent to email written confirmation; save that email.
• If you pay by Direct Debit cancel the Direct Debit with your bank after getting written confirmation from Storytime.
• If you cancel within 14 days and must return goods, send them tracked and keep the receipt.
• Expect refunds within 14 days of the merchant receiving goods or acknowledging cancellation; keep all timestamps.
• If the merchant refuses a lawful refund, contact Citizens Advice and consider chargeback or Section 75 with your card issuer.