Cancel The Times the easy way

Overview

The Times is a UK national newspaper and digital news service providing business, political and cultural journalism. It is published by THE TIMES LIMITED, part of News Corp, and offers digital and print subscriptions.

Who it is for

The Times targets readers seeking deeper insight into business and technology trends through expert analysis and commentary, with premium content behind a paywall and subscriber benefits via Times+.

Company facts

Web cancellation

1. Sign in at your account on thetimes.com.
2. Go to 'My Account' or 'Subscription' settings.
3. Select 'Cancel subscription' and follow on-screen prompts.
4. Save or screenshot the confirmation page and keep any confirmation email.

iOS (App Store) cancellation

1. On your iPhone or iPad open Settings.
2. Tap your name, then Subscriptions.
3. Tap the Times subscription and choose Cancel Subscription.
4. Keep the Apple confirmation email as proof.

Android (Google Play) cancellation

1. Open Google Play Store app and tap your profile.
2. Go to Payments & Subscriptions > Subscriptions.
3. Select The Times and tap Cancel subscription.
4. Retain your Play Store confirmation email.

Phone cancellation

1. Call Customer Services on 0800 018 5177 (UK).
2. Provide your name, registered email, and subscription details.
3. Ask the agent for immediate confirmation and a reference number.
4. If within 14 days of purchase ask for instant cancellation and refund confirmation.

Email cancellation

1. Send an email from your registered address to [email protected] with subject 'Cancel subscription'.
2. Include your full name, subscription start date, address and last four digits of card used.
3. Keep the reply email as proof of cancellation.

Post cancellation

1. Write a signed cancellation letter stating you cancel the subscription and include account details.
2. Send by registered post to The Times, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as proof.

Cooling-off period (14 days)

If you cancel within 14 days of purchase you have a statutory right to a full refund. Notify The Times with a clear statement to cancel. Access will stop and any subscription benefits must be forfeited. Applicable law: Consumer Contracts Regulations 2013 and Subscription Services (Prohibition of Harmful Practices) Act 2024 - cooling-off rights.

Price increase

If The Times increases the price during an active contract and your subscription contract allows you to terminate as a result, you may cancel and request a refund for future periods. Required proof: notice of price rise sent by The Times and your subscription details. Applicable law: Consumer Rights Act 2015 protections against unfair contract terms.

Moving abroad

If you move residence and The Times cannot deliver or provide service in your new location, submit proof of change of address (utility bill or new tenancy agreement) and request cancellation. Required proof: official document showing new address; The Times terms and local consumer law apply.

Death of subscriber

In case of the subscriber's death, a family member or executor should send a copy of the death certificate and a written request to cancel to [email protected] or by post. Required proof: death certificate and relationship or executor documentation.

End of commitment

If you are at the end of a paid minimum term that is specified in your plan (for example voucher book cycles), cancel at least 2 days before the next billing date for digital subscriptions or 15 days before the end of a 13-week voucher book for print voucher subscriptions. Required proof: account details and evidence of current date. Applicable law: contract terms governed by English law for England and Wales or Scottish law for Scotland.

Legitimate ground accepted by The Times

The Times accepts cancellation requests via phone, email and post. For subscriptions made via App Store or Google Play you must cancel through Apple or Google as the platform handles billing. Required proof: platform receipt or proof of purchase. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to ask for retention offers

Contact Customer Services on 0800 018 5177 or email [email protected] and state you want to cancel because of price. Ask explicitly for any retention offer, discount or introductory rate extension. The Times sometimes uses introductory offers for new subscribers; retention offers are made at agent discretion. Official pricing pages list introductory offers at times - check The Times pricing before calling.

What cancelling saves you - yearly maths

Example calculation using published plans:

• Digital Pack (standard) £26 x 12 = £312 per year.
• Digital Pack (introductory) £3 x 3 months then £26 thereafter - first year cost example: £3 x 3 + £26 x 9 = £9 + £234 = £243 first year.
• Digital + 7 Day Print £67.16 x 12 = £805.92 per year.
• Student subscription £9.99 x 12 = £119.88 per year.

Cheapest real alternative: The Guardian supporter plan at £5 per month = £60 per year. Savings compared to The Times digital standard:

£312 - £60 = £252 yearly saving.

Show the math: 26 x 12 = 312; 5 x 12 = 60; 312 - 60 = 252.

Key consumer laws

The following laws apply to UK consumers: the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair terms may be unenforceable), and the Consumer Contracts Regulations 2013 (14-day cooling-off period for most contracts concluded online or off-premises). The Subscription Services (Prohibition of Harmful Practices) Act 2024 includes cooling-off protections; see official text.

Regulator and escalation

Editorial complaints go to the Independent Press Standards Organisation (IPSO). For consumer rights issues start with The Times' Customer Services; if unresolved, contact Citizens Advice for next steps. For card payments consider Section 75 claims or chargeback via your card issuer where applicable.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel with a full refund. The Times states that if you cancel within 14 days you will receive a full refund and access stops. If you cancel after 14 days you will not be entitled to a refund of the initial payment and will be committed to your minimum subscription term as per The Times' terms terms and conditions.

Access and final billing

If you cancelled within 14 days your access will stop and you will receive a full refund to the original payment method. For cancellations after the cooling-off period check the date your access ends and whether a pro rata refund is offered. Keep any confirmation emails and bank statements.

Data and accounts

Request account deletion or data export by emailing [email protected]. Keep a copy of the request and the reply. If you signed up through Apple or Google, request deletion through your platform account as required.

Re-activation

To re-subscribe visit thetimes.com subscription page and choose a plan. Rejoin offers may include introductory rates but may carry a new minimum term.

Before you cancel, use this checklist to prepare and protect your refund rights.

• Locate your subscription confirmation and payment method details.
• Decide which cancellation method you will use (phone for fastest confirmation).
• If cancelling within 14 days, call 0800 018 5177 and request immediate confirmation and refund.
• If cancelling after 14 days, notify at least 2 days before next billing for digital plans or 15 days before the end of a 13-week voucher book for print vouchers.
• Record the cancellation confirmation: save emails, screenshots, agent reference numbers, or registered post receipts.
• For App Store or Google Play subscriptions cancel via Apple or Google store and keep their confirmation emails.
• If you do not receive a confirmation within 48 hours, follow up and escalate to Citizens Advice if necessary.