Cancel World of Cross Stitching the easy way

Magazine and digital editions

World of Cross Stitching is a specialist press magazine offering patterns, tutorials, product news and interviews for cross stitch hobbyists. Each issue includes dozens of designs and expert tips for stitchers.

Formats and audience

The title is available as print and digital editions with packages for occasional buyers and subscribers. The target audience is cross stitch enthusiasts of all levels, from beginners to lifelong stitchers.

Company facts

Web Form

1. Open the online form at OurMediaShop and locate 'The World of Cross Stitching' subscription page.
2. Enter subscriber name, address, order or subscription number and clearly state 'Cancel subscription'.
3. Send the form and save any confirmation or reference given by the site.
4. If no confirmation, follow up by email to [email protected] and quote the form submission.

iOS / Apple

1. For purchases billed via Apple, open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions, select the World of Cross Stitching subscription and tap Cancel Subscription.
3. Keep the subscription active until the end of the current period unless immediate refund is agreed in writing by the publisher.

Android / Google Play

1. Open the Google Play Store app and tap your profile icon then Payments and Subscriptions then Subscriptions.
2. Select World of Cross Stitching and Turn off auto-renewal or Cancel Subscription.
3. Cancel at least 24 hours before the end of the subscription period to avoid being charged for the next period.

Phone

1. Call 0333 0162 143. UK calls cost the same as standard fixed line numbers (01 or 02) and are included in inclusive minutes allowances.
2. Provide subscriber name, postal address, order number and request cancellation.
3. Ask for a cancellation reference number and the name of the agent handling the call.

Email

1. Send an email to [email protected] with subject 'Cancel World of Cross Stitching subscription'.
2. Include full name, address used for the subscription, order number, and the requested cancellation date.
3. Keep the sent email and follow up if you do not receive a confirmation within 7 days.

Post

1. Write a clear signed letter: full name, address, subscription/order number and 'Cancel subscription'.
2. Send by Recorded Delivery or tracked service to: World of Cross Stitching, London Road, GL7 4AR Fairford, United Kingdom.
3. Keep the Recorded Delivery receipt as proof of sending and proof of delivery when it arrives.

Moving address

If you move and the subscription cannot be delivered, provide proof of new address such as a utility bill or signed tenancy agreement. The publisher will accept cancellation requests that include the new address and a written request to cancel.

Applicable law: Consumer Contracts Regulations 2013 (cooling-off and distance selling rules apply where relevant).

Price increase

If World of Cross Stitching increases the subscription price during a fixed term, you have the right to cancel if the price change is not part of the contract terms you agreed. Provide the price change notice and your subscription details. The publisher will accept cancellation for material contract changes.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel following a subscriber death, send a copy of the death certificate and a written request from the executor or family member to the support email or by post. The publisher's team accepts documented proof as grounds for cancellation.

Applicable law: Not specifically cited by publisher - follow normal contractual termination practices and provide documentary evidence.

Legitimate ground accepted by World of Cross Stitching

Research identifies these accepted reasons: inability to receive delivery (change of address outside service area), death of subscriber, and contract breaches by the publisher. Provide supporting documents when requested: proof of address, death certificate, or evidence of breach.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

For fixed-term print plans (for example 3 issues, 6 issues or 13 issues), subscription ends after the contracted period. To avoid auto-renewal, cancel at least 28 days before the renewal date where a notice period is specified. If no exact notice period is in your contract, allow 28 days as the typical minimum.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (14-day right)

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel most distance sales contracts within 14 days of receiving your first magazine issue. To exercise it, notify the publisher in writing within 14 days and request a refund. The refund will be full minus the cost of any issues already received.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate

World of Cross Stitching does not publish a standard retention offer list in the public research. Contact the support team at [email protected] or call 0333 0162 143 and state you wish to cancel but would consider a retention offer. Ask for any available discounts, introductory offers, or package changes such as switching from print to digital.

If you subscribed via Google Play, adjust to a non-renewing plan in Google Account Settings instead of requesting a publisher-level retention offer.

What cancellation saves you - yearly calculation

Use these actual World of Cross Stitching prices to compute annual cost savings:

• Digital 1-month subscription: £5.49 per month - yearly cost: £5.49 x 12 = £65.88 per year.
• Digital 12-month subscription discounted: £48.99 per year - monthly equivalent: £4.08.
• Print 12 months / 13 issues: £62.99 per year - monthly equivalent: £4.85.
• Print promotional 12 months / 13 issues: £100.00 per year - monthly equivalent: £7.69.
• Print Gift subscription 13 issues: £59.99 per year - monthly equivalent: £4.61.

Example savings: cancelling a Digital 1-month plan at £5.49 monthly saves £65.88 per year. Cancelling a Print 12-month plan at £62.99 saves £62.99 per year. The cheapest real annual plan listed by World of Cross Stitching in research is the Digital 12-month subscription at £48.99 per year.

Key UK consumer laws

Two laws are directly applicable: the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 gives a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and escalation

The Competition and Markets Authority scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If you have a dispute, complain to the trader first by email to [email protected] or by recorded post to the subscription address. If unresolved, contact Citizens Advice for guidance and consider a card chargeback or Section 75 claim where applicable.

How to enforce your rights

To rely on the 14-day cooling-off right, notify the publisher in writing within 14 days of receiving the first issue. For digital content, if you consent to immediate download within the 14-day period you waive that cooling-off right. For escalation, gather all proofs: order details, confirmation communications, recorded delivery receipts and call reference numbers, then contact Citizens Advice or seek alternative dispute resolution as advised.

Official guidance

For detailed consumer guidance on cancelling online orders and distance selling rights see Which? - Can I cancel an online order?

Check final billing

After you cancel, check your bank or card statement for the final charge. If you cancelled within the 14-day cooling-off period and are entitled to a refund, expect a refund minus any issues already received. If you paid by card and the publisher does not refund, contact your card issuer about chargeback or Section 75 if the transaction qualifies.

Access and digital content

If you cancelled a digital subscription, you may retain access until the end of the paid period. If you downloaded digital content and consented to immediate access within 14 days of purchase, you may have waived your cooling-off right.

Data and re-activation

Ask the publisher in writing if you want your personal data removed or retained for future offers. To re-activate a subscription, use the publisher's website or the app store where you originally subscribed and repurchase or resubscribe. Keep records of cancellation and any confirmation emails in case of future disputes.

Follow this checklist to cancel cleanly and protect your consumer rights.

• Find your subscription/order number and payment details.
• Use the Web Form at OurMediaShop first and save any confirmation.
• If you cannot use the web form, send an email to [email protected] and keep the sent message.
• Call 0333 0162 143 and request a cancellation reference; write it down.
• For legal proof, send a signed cancellation letter by Recorded Delivery to World of Cross Stitching, London Road, GL7 4AR Fairford, United Kingdom and keep the delivery receipt.
• If you subscribed via Google Play, cancel via Google Account Settings at least 24 hours before the next renewal.
• If cancelling within 14 days of first delivery, state you are exercising the 14-day cooling-off right under the Consumer Contracts Regulations 2013.
• If you do not receive a refund or confirmation, contact Citizens Advice and consider a bank chargeback or Section 75 claim where applicable.