Cancel WOW Presents the easy way

Overview

WOW Presents Plus is the streaming service from World of Wonder Productions focused on drag culture, original shows and archival content related to RuPaul's Drag Race franchises and associated programming.

Who runs it and where

World of Wonder Productions (WOW) founded in 1991 operates the service. Headquarters are in Los Angeles. Customer support contact includes the email [email protected] and an online help centre.

Quick company facts

Cancel via the website (recommended)

1. Go to your account on the WOW Presents Plus website and sign in.
2. Open the 'Plans' or 'Subscription' page in your account. Official guidance is at How to cancel.
3. Choose 'Cancel subscription' and follow the prompts until you receive an on-screen confirmation.
4. Keep the confirmation screen and the confirmation email as proof.

Cancel on iPhone / iPad (Apple App Store)

1. Open Settings on your device and tap your Apple ID at the top.
2. Tap Subscriptions, find WOW Presents Plus and tap Cancel Subscription.
3. Turn off auto-renewal at least 24 hours before the renewal time to prevent the next charge.
4. Save the Apple confirmation email or screenshot your subscription status as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Select Payments and subscriptions then Subscriptions, choose WOW Presents Plus and Cancel subscription.
3. Save a screenshot of the cancelled subscription page.

Cancel by Email

1. Send an email from the address on your WOW account to [email protected] with subject 'Cancel subscription'.
2. Include your account email, username and the last 4 digits of the payment method used.
3. Save the reply email from support as proof.

Cancel by Post

1. Write a signed cancellation letter including your account email, full name and request to cancel.
2. Send by registered post to: WOW Presents, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered mail receipt as proof of delivery.

Moving country (relocation)

If you permanently move countries and the service is not available in your new country you can cancel your subscription by contacting support and providing proof of new address such as a utility bill or tenancy agreement. The Consumer Rights Act 2015 requires the service to meet contract terms; provide evidence to request termination under that Act.

Price increase

If WOW Presents increases price mid-contract and you do not accept the change you may cancel if contract terms allow cancellation for price changes. Provide the notice of price increase (email or site notice) to support and request cancellation. Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 protect against unfair terms; if the increase breaches the agreed contract you can argue for termination under those laws.

Death of subscriber

To cancel an account after the account holder dies, contact [email protected] with a copy of the death certificate and proof of authority (executor or next of kin ID). Service operators typically close accounts when provided with documented proof.

Legitimate ground or poor service

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. If streaming quality, missing content or repeated app faults mean the service is not as described, collect dated evidence (screenshots, error logs, tickets) and request cancellation and refund citing Consumer Rights Act 2015. Examples of evidence: screenshots of missing seasons, playback errors, support ticket responses.

End of commitment

If you are on an annual plan the commitment length is 12 months. Request cancellation at the end of that 12-month period via the website or support. Early termination refunds for annual subscriptions are subject to the contract and are not guaranteed.

Cooling-off period (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for online contracts. If you start streaming during that 14-day period you must give express consent and acknowledge that you waive the right to a refund for content already accessed. To claim a refund under the cooling-off period, contact support and provide the date of purchase and whether you accessed content. Cite the Consumer Contracts Regulations 2013.

Before you cancel - ask for a retention offer

There are no retention offers publicly reported for WOW Presents in the research. To request a discount or retention offer, email [email protected] with your account email, state the reason you plan to leave, and ask if any promotional pricing or pauses are available. Include the next billing date and ask for a written offer. If you subscribed via Apple or Google Play ask support whether a developer offer is available and keep any written confirmation.

How much you save by cancelling

Example WOW Presents pricing used for illustration: Monthly plan £3.99 and Annual plan £39.99. Yearly cost of monthly payments: 3.99 x 12 = 47.88 GBP per year. Annual plan cost: 39.99 GBP per year. If you cancel a monthly subscription you save 3.99 per month and 47.88 per year. If you switch from WOW Presents monthly (£3.99) to the cheapest competitor below you compare costs as follows.

Cheapest real alternative named: BritBox at £6.99 per month. Rival prices used for comparison: BritBox £6.99/month, Disney+ £7.99/month, Amazon Prime Video £8.99/month, Netflix Standard £10.99/month, NOW Entertainment £9.99/month.

Examples of savings:

• Switch from WOW Presents monthly (£3.99) to BritBox (£6.99): extra cost 6.99 - 3.99 = 3.00 GBP per month.
• Cancel WOW Presents monthly (£3.99): annual saving = 3.99 x 12 = 47.88 GBP.

Key UK laws that protect you

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period for online contracts. The Consumer Rights Act 2015 requires the service to be provided with reasonable care and skill and protects you against unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you cannot reasonably cancel using the method promised, contact support and keep records of attempts. You may complain to Citizens Advice for guidance and escalation.

Escalation steps

1. Complain to the trader (use support email and keep all replies). 2. Seek advice from Citizens Advice and, if relevant, an ombudsman. 3. For card payments consider Section 75 (for qualifying credit card purchases) or chargeback through your bank. Reference the Consumer Rights Act 2015 in complaints about quality of service.

Check final access and billing

After cancellation you keep access until the end of the current billing period. Verify the expiry date in your account and confirm you will not be charged after the next renewal date. Save the cancellation confirmation email.

Download receipts and request refunds

If you cancelled during the 14-day cooling-off period and did not access content, contact [email protected] requesting a refund and provide the order date. If you accessed content and waived the cooling-off right via express consent, refunds may not be available for that period.

Account data and re-activation

If you plan to return later, check whether your account and watch history remain. To re-activate simply sign in and subscribe again via the method you used previously. Keep your account email and payment method details safe.

Use this checklist to make sure cancellation is final and documented.

• 1. Log in to the WOW Presents Plus website and cancel in 'Plans'.
• 2. Save on-screen confirmation and confirmation email.
• 3. If you used Apple or Google Play, cancel in the device subscription settings at least 24 hours before renewal.
• 4. If you send a registered letter, keep the receipt and proof of delivery.
• 5. Check your bank or card statement the day after the next billing date to confirm no new charge is taken.
• 6. If you want a refund, email [email protected] with order details and evidence of unused service in the 14-day cooling-off period.
• 7. If the trader refuses a lawful refund, contact Citizens Advice and consider your card issuer for chargeback or Section 75 where applicable.