Cancel Able Coaching the easy way

Service overview

Able Coaching delivers leadership and personal coaching, selling individual coaching packages and a coaching platform for practitioners and learners. Offerings include short coaching packages (Reset, Confidence, Elevate) and platform plans for coaches and learners.

Who it is for

The target audience is active modern adults and organisations seeking leadership development and structured coaching support.

Company facts

Web cancellation - steps

1. Locate your account or the contact page: ablecoaching.co.uk/contact-able-coaching/.
2. Complete the contact form with subject "Cancellation request" and include full name, email, account reference and requested cancellation date.
3. Save the sent form confirmation or take a screenshot of the confirmation page.

iOS / Android cancellation - steps

1. If you paid via the App Store, open Settings > Apple ID > Subscriptions and cancel the subscription; keep the App Store confirmation.
2. If you paid via Google Play, open Play Store > Manage subscriptions and cancel; save the Google Play receipt.
3. Send Able Coaching a short written notification (email or post) referencing the app cancellation and your account details.

Phone cancellation - steps

1. Request the support number via the contact page and call during listed hours (hours not publicly disclosed).
2. During the call, state your full name, account email and that you wish to cancel. Ask for a reference number or email confirmation.
3. Follow up with a registered letter to the postal address to create a legally robust record.

Email cancellation - steps

1. Write an email to Able Coaching (use the contact form or published email if available) with subject "Cancellation request" and include account details, date, and the statement "I hereby cancel my coaching/subscription with immediate effect".
2. Request a written confirmation reply.
3. If no reply in 7 days, send a recorded postal letter and escalate (see legal protections).

Post (registered letter) cancellation - steps

1. Draft a signed, dated letter including: your full name, account email, service name, invoice or client reference and the clear sentence: "I cancel my contract with Able Coaching effective on receipt of this letter."
2. Send by Recorded Delivery or Royal Mail Signed For to: Able Coaching, 2 Woodberry Grove, N12 0DR London, United Kingdom.
3. Keep the tracking number, proof of postage and signature on delivery. Expect processing and any refund within 14 days after receipt if eligible.

Moving / change of residence

If relocation prevents you from receiving services, Able Coaching has not published a specific moving policy. To stop services, send a registered cancellation letter to the postal address with proof of new address (utility bill or tenancy agreement) and request contract termination. Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Price increase

If Able Coaching raises the price mid-contract and you do not accept the new price, you should send a written rejection and cancellation request. If the contract allows unilateral increases without notice this may be an unfair term under the Consumer Rights Act 2015. Keep copies of the price change notice and your cancellation letter. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

In the event of the subscriber's death, send a copy of the death certificate and a signed request for termination from the estate executor to Able Coaching by registered post. Refunds for unused prepaid services depend on contract terms; where distance contracts apply, the estate may have rights under Consumer Contracts Regulations 2013.

Legitimate ground - poor service or breach

If services were not provided with reasonable care and skill, document the failures (dates, session notes, emails) and request termination and refund in writing. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Include copies of evidence when sending a registered letter.

End of commitment or fixed-term end

If your package ends after the agreed sessions or term, no cancellation is required beyond not renewing. If auto-renewal occurs and you want to stop further billing, send a cancellation notice before renewal and use the documented proof. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal.

14-day cooling-off (distance contracts)

If you bought the coaching online or off-premises, you generally have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. The 14-day period starts the day after the contract conclusion. If you want a full refund, send a cancellation notice (email or registered post) within 14 days. If you requested early performance of services during the 14 days and acknowledged loss of cancellation rights, you may owe a proportionate charge for services supplied. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research shows no published standard retention offers from Able Coaching. If you want to keep coaching at a lower cost, ask for these options in writing: (1) move from monthly to annual billing for a reduced total, (2) change to a shorter package (for example, Reset at £350 one-time), (3) pause sessions until a later date. Send the request by email and confirm with a registered letter if you negotiate by phone. Reference your account and quote the plan name.

What cancelling saves - math

Compute yearly costs using published prices.

Confidence plan: monthly figure listed as £375 per month x 12 = £4,500 per year. Annual price listed as £750. Saving by moving from monthly to annual: £4,500 - £750 = £3,750 per year.

Elevate plan: £400 per month x 12 = £4,800 per year. Annual price listed as £1,200. Saving by choosing annual: £4,800 - £1,200 = £3,600 per year.

Reset plan: one-time payment £350; annual comparison not applicable.

Platform Team plan: £15 per month x 12 = £180 per year.

Cheapest real alternative from competitors in the research: Keystone Coaching at £180 per month. Yearly cost Keystone: £180 x 12 = £2,160. Example saving if you cancel Confidence monthly (£4,500/yr) and move to Keystone (£2,160/yr): £4,500 - £2,160 = £2,340 per year.

Key UK consumer laws

Services must be provided with reasonable care and skill under the Consumer Rights Act 2015. Distance and off-premises contracts have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The CMA flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you can cancel within 14 days for most distance contracts and receive a full refund. If services started within those 14 days at your request and you acknowledged loss of cancellation rights, the trader may charge for services supplied. Refunds must be provided within 14 days of receiving the cancellation notice.

How to escalate

1) Complain directly to Able Coaching in writing and keep proof. 2) If unresolved, seek help from Citizens Advice: citizensadvice.org.uk. 3) Use your card issuer for chargeback or Section 75 where applicable. 4) If the sector has an ombudsman and Able Coaching falls under it, escalate there. The Which guide on cancellations is here: which.co.uk consumer guide.

Confirmations and proof

Keep the registered post tracking and delivery receipt. Retain any email confirmation and note the date Able Coaching received your cancellation.

Access and data

Ask Able Coaching in writing whether your account data, session notes or platform access will be retained or deleted. Request data export if you need records for future therapy or coaching continuity.

Final billing and refunds

If you prepaid for unused sessions, request a pro-rata refund. Under the Consumer Contracts Regulations 2013 refunds must be issued within 14 days of receipt of cancellation notice when the right applies. If services were performed during the cooling-off period by your express consent, you may owe a proportionate charge.

Re-activation

If you want to restart coaching later, ask for the re-activation process and any re-onboarding fees in writing so you have a clear record.

Follow this checklist to cancel cleanly and preserve your rights.

• 1) Identify the plan name (Reset, Confidence, Elevate or platform plan) and note recent invoice numbers.
• 2) Send a signed cancellation letter by Recorded Delivery to: Able Coaching, 2 Woodberry Grove, N12 0DR London, United Kingdom. Keep tracking details.
• 3) If you used App Store or Google Play, cancel the subscription there and save the receipt.
• 4) Request written confirmation of cancellation and any refund amount within 7 days.
• 5) If you are within 14 days of purchase, state you are exercising your cooling-off rights under the Consumer Contracts Regulations 2013.
• 6) If refund not received within 14 days of cancellation, contact your card issuer about chargeback or Section 75 (if applicable).
• 7) Keep all correspondence for at least 6 months after cancellation.