Cancel Able the easy way

Core offer

Able provides practice and learner management, leadership profiling and AI coaching features for organisations, practitioners and learners. Plans include free practitioner and learner tiers plus paid practitioner and learner add-ons for coaching, analytics and automation.

Who uses Able

Target users are entrepreneurs, philanthropists and software development teams building technology and learning programmes who need program management, feedback loops and AI coaching at scale.

Company facts

Web cancellation

1. Open your account at the Able website or app and choose account settings or subscription/billing.
2. Enter your account email and the confirmation code sent to that email.
3. Select the option "Cancel my subscription" and confirm the choice.
4. Keep the cancellation confirmation email for your records.
5. If you cannot find the option, open the in-app chat or contact support via Able help - canceling.

Cancel via iOS (App Store)

1. If you subscribed through Apple, open Settings on your iPhone and tap your name then Subscriptions.
2. Find the Able subscription and tap Cancel Subscription.
3. Apple will show the end date; keep the Apple confirmation email or screenshot as proof.
4. For refunds on in-app purchases contact Apple Support; Able cannot process App Store refunds directly.

Cancel via Android (Google Play)

1. Open the Google Play Store app and tap your profile, then Payments and subscriptions and Subscriptions.
2. Select Able and choose Cancel subscription.
3. Save the Google Play confirmation email or screenshot as proof.
4. For refunds on in-app purchases contact Google Play support; Able cannot process Google Play refunds directly.

Cancel by email

1. Send an email from the account email to [email protected] with subject line "Cancel my subscription" and include your account ID, full name and the last four digits of the card used.
2. Request written confirmation of cancellation and a final billing statement.
3. Keep the response email as proof of cancellation and the date it was processed.

Cancel by post

1. Write a signed letter with your full name, account email, subscription plan and request to cancel.
2. Send it by registered post to: Able, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal proof of delivery and retain a copy of the letter.

Moving - change of country or address

Able's published policy on moving is Not published by Able. If a move prevents use of the service you should cancel via your account or email support and include proof such as a new address or travel documents. If you paid in the last 14 days and the contract was concluded online you may use the 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to request a refund for services not yet started.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Able changes the price or billing terms you can cancel to avoid the new price before the next billing date. The Competition and Markets Authority highlights that automatic renewals and unclear increases are potential unfair practices. Keep any price-change email and cancel before the next billing date to prevent the higher charge.

Required proof for a dispute: the price-change notification from Able and your billing statements showing the dates. Applicable regulator: Competition and Markets Authority (CMA).

Death of subscriber

Able's published policy on cancellation after a subscriber death is Not published by Able. Practically, estates normally contact support at [email protected] and provide a death certificate and proof of authority to manage the deceased s estate. If subscription payments continue, provide bank statements and request a final account settlement.

Applicable law: Consumer Rights Act 2015 for unfair contract terms where relevant.

Legitimate grounds accepted by Able (from published exceptions)

Able's published refund exceptions include trial cancellations charged in error and technical errors considered within 30 days of purchase. For trial refunds you must have cancelled through the designated channels before the trial ended and Able will consider a refund if receipt of the cancellation can be verified. For technical errors, Able will review cases reported within 30 days for possible refunds.

Required proof: cancellation timestamp for trial; screenshots, support tickets or error logs for technical issues. Applicable policy source: Able help centre refund policy at Able refund policy.

End of commitment

If your plan carried a fixed minimum commitment the specific end date and exit terms are set in the plan or contract. Able's pricing pages indicate monthly and annual billing options and many items state "Contact sales" for annual pricing. If you are near the end of a minimum term cancel through your account or by email and ask for a written confirmation of the effective end date.

If the minimum commitment is not published you should retain the original invoice and contract notice and raise a complaint to support. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Cooling-off (14 days)

If you bought a subscription online you normally have a 14-day cooling-off right under the Consumer Contracts Regulations 2013, starting the day after you enter the contract. You can cancel for any reason within 14 days and request a refund for services not provided. If you asked Able to start the service during the 14 days and Able provided it, they may charge for services provided up to the cancellation date.

Required proof: purchase confirmation email and cancellation request timestamp. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - ask for retention options

Research does not show specific retention discounts publicly announced by Able. If you want to keep the service at a lower cost contact support at [email protected] or use in-app chat and ask for: a discount on your next billing cycle, downgrade to a lower plan (for example from Team to Basic), or a pause on billing for a defined period. Provide your account ID, current plan name and desired outcome in one short message and request written confirmation.

What cancelling saves - yearly saving examples

Compute annual savings from public Able monthly prices.

Team practitioner plan: £15 per practitioner per month. Yearly cost: 15 x 12 = £180 per practitioner per year.

Embed learner plan: £5 per learner per month. Yearly cost: 5 x 12 = £60 per learner per year.

AI Coaching learner plan: £10 per user per month. Yearly cost: 10 x 12 = £120 per user per year.

Analytics Pro learner plan: £30 per learner per month. Yearly cost: 30 x 12 = £360 per learner per year.

Basic practitioner and Foundation learner plans are free at £0 per month and therefore save £0 by cancelling.

Cheapest real alternative from competitors: Keepr offers a free-forever plan at £0 monthly. Switching a single learner or practitioner from a paid Able plan to Keepr free would save the yearly price above. For example switching one Team practitioner at £15 monthly saves £180 per year compared to staying on Team. Competitor price source: Keepr listed at £0 monthly in competitor research.

Key UK consumer laws

Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which gives a 14-day cooling-off right for most online contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Able s renewal terms were misleading you can raise a complaint with Citizens Advice and the CMA may take action on systemic issues.

Escalation steps

1. Complain to Able via support and retain all emails, screenshots and timestamps. 2. If unresolved, get advice from Citizens Advice consumer helpline and use their guidance: Citizens Advice - cancelling a service. 3. For card payments consider Section 75 or a chargeback through your card issuer where the qualifying criteria are met. 4. If you use a regulated sector that has an ombudsman use that route after Citizens Advice.

Keep proof of cancellation

Save the cancellation confirmation email, any reply from [email protected] and transaction records showing the final charge date. These items are your strongest proof in a billing dispute.

Check final billing and access

After cancellation confirm whether access continues until the end of the paid period. Able's policy states cancelling before the next billing cycle prevents future charges; subscription fees are non-refundable once a billing cycle has commenced. Verify the final charge on your bank statement within 14 days.

Request data export

If you need a copy of your account data email [email protected] requesting an export and include your account email. Ask for a timeframe for delivery and keep the reply.

Re-activation

To re-activate, log in and resubscribe, or contact support to request reactivation details. If you used App Store or Google Play you will need to re-subscribe through those platforms for in-app subscriptions.

Follow these steps to complete and verify cancellation.

• Log into your Able account and cancel via account settings; save the confirmation email.
• If you subscribed through Apple or Google Play cancel via the store settings and keep the store confirmation.
• If you prefer email, send cancellation to [email protected] from your subscription email address and request written confirmation.
• If you send a letter, use registered post to Able, Crown Way, CF14 3UZ Cardiff and keep proof of delivery.
• Check your bank or card statement on the next billing date to ensure no renewal charge appears; if charged, request a refund referencing the cancellation confirmation.
• If you purchased within 14 days and did not request service to start, exercise the 14-day cooling-off right under the Consumer Contracts Regulations 2013 and request a refund for unused services.
• Keep a copy of all correspondence and timelines for escalation to Citizens Advice if needed.