Cancel Access Storage the easy way

Company overview

Access Self Storage Inc. operates a network of self storage centres across the United Kingdom and Canada. In the UK the brand offers a range of unit sizes, optional Contents Protection insurance and flexible monthly contracts with introductory discounts for new customers.

Who uses it

Typical customers include families moving home, students needing short-term holiday storage and small businesses storing stock or archive boxes.

Key features

Access Storage provides 56 nationwide stores, monthly rolling contracts, introductory discounts and required Contents Protection. They accept Direct Debit, debit and credit cards and bank transfer for payments.

Web - cancel via your online account

1. Sign in to your Access Storage account on the store website.
2. Find the reservation or active unit and choose 'move out' or 'close unit'.
3. Select a move out date that is at least 7 days from the date the request will be processed.
4. Confirm any outstanding invoices and request a written confirmation email.
5. Keep the confirmation email as proof of notice and for any refund processing.

Email - fastest written proof

1. Compose an email from your account email address to [email protected] or your local store email. Include your full name, unit number, contact telephone, requested move out date and forwarding address for refunds.
2. State clearly 'I hereby give 7 days notice to vacate my unit' and the exact date you will remove your goods.
3. Send and save the sent message and any reply from Access Storage as proof.
4. On move out day remove your padlock, empty and clean the unit and return any access keys as instructed.

Phone - call the store

1. Call your local Access Storage store during office hours; state your name and unit number and ask to schedule a move out.
2. Ask the agent to confirm the 7-day notice requirement and to email you a written confirmation; if no email is sent, immediately follow up with the same details by email.
3. Attend on the agreed move out day during office hours, remove your padlock and empty the unit.

Post - registered letter

1. Write a signed letter including your full name, unit number, contact details, requested move out date and forwarding address for refunds and any remaining items.
2. Send the letter by recorded delivery to: Access Storage, 15 Tottenham Lane, N8 9DJ Hornsey, United Kingdom.
3. Retain the delivery receipt and wait 7 days from the date of receipt for the contract to end.
4. On move out day remove the padlock and leave the unit clean and empty.

Moving home / moving

Rule: To vacate a unit because you are moving, give 7 days' written notice or email notice. You must remove your padlock and leave the unit clean and empty on the agreed date. If you give less than 7 days' notice you remain liable for the remaining days up to a maximum of 7 days charge.

Required proof documents: copy of the written/email notice and confirmation email or recorded delivery receipt; photos of emptied unit if requested.

Legal basis: Contract terms and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance contracts apply. See legislation.gov.uk.

Price increase

Rule: If Access Storage raises the unit rent in a way that materially changes your contract, you can ask to terminate under the contract terms or negotiate rates with the store. Keep the written notice of the price change and use it as the reason for termination if you do not accept the new price.

Required proof documents: written notice of price increase from Access Storage and your written notice of termination.

Legal basis: Consumer Rights Act 2015 - services must be supplied as described and unfair contract terms are not binding.

Death of the subscriber

Rule: In the event of the account holder's death a nominated executor or next of kin should contact the store in writing with a death certificate and proof of authority to act. The store accepts move outs during office hours and will allow the unit to be emptied; fees due will be settled from the estate as required by the contract.

Required proof documents: certified copy of death certificate, proof of authority such as grant of probate or a letter of administration, and written instruction to vacate the unit.

Cancellation of Contents Protection (insurance)

Rule: Contents Protection can be cancelled at any time by giving written notice. Cancellation is effective provided evidence of alternative insurance cover is submitted before the cancellation effective date. Claims for loss or damage under Contents Protection must be notified in writing no more than 24 hours after giving written notice of cancellation.

Required proof documents: written cancellation notice, evidence of alternative insurance cover (policy schedule) submitted before the effective date, and claim notifications in writing within 24 hours where applicable.

Legal basis: Contract terms and Consumer Contracts Regulations 2013.

Cooling-off and short-term cancellation

Rule: If you concluded your storage contract online or off-premises you may have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you request cancellation during the cooling-off period the trader may charge for the pro-rata portion of storage supplied.

Required proof documents: clear written statement of cancellation dated within 14 days and any proof of when the contract was concluded.

Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk and the Digital Markets, Competition and Consumers Act 2024 cooling-off rules at legislation.gov.uk.

Before cancelling: negotiate

Retention offers reported: Access Storage advertises introductory discounts for new customers such as 50% off for the first 8 weeks and longer introductory periods up to 13 or 17 weeks depending on location. Long-term discounts for new customers include 25% off for 6 months and 30% off for 12 months on qualifying minimum stays. No specific regular customer retention discounts are published in the available materials. To ask for a retention offer, contact your local store by phone or email, quote your account number and current rate and request a written counter-offer. If you plan to extend your stay ask for the long-term discount terms in writing.

What cancelling saves you - concrete example calculation

Example: Contents Protection minimum is charged at £25 per month. SafeStorage UK offers a storage product that includes insurance for £24 per month. Yearly costs:

Access Storage Contents Protection: £25 x 12 = £300 per year.

SafeStorage UK full package: £24 x 12 = £288 per year.

Saving on insurance by switching: £300 - £288 = £12 per year. Cheapest named alternative from competitors: SafeStorage UK at £24 per month (annual £288). See SafeStorage UK.

Key UK consumer laws

The main laws that protect UK consumers here are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations provide a 14-day cooling-off right for many distance or off-premises contracts. The Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If you face unclear renewal or unfair penalties, raise the issue with Access Storage in writing and cite your rights under the Consumer Rights Act 2015. For cooling-off specifics see legislation.gov.uk and the Digital Markets, Competition and Consumers Act 2024 cooling-off provisions at legislation.gov.uk.

How to escalate

1. Complain in writing to Access Storage and request a final response.

2. If unresolved, consult Citizens Advice for next steps and your statutory rights.

3. For payment disputes consider Section 75 or a chargeback via your card issuer if the payment qualifies.

4. The CMA can be notified about persistent unfair contract terms or obstructive cancellation practices.

On move out day

Remove your padlock and empty the unit. Leave the unit clean and tidy and remove rubbish; recycle where possible. If you do not remove the padlock or possessions the store may levy charges under the contract.

Final billing and refunds

Access Storage will refund any unused rental period provided there are no outstanding charges. Refunds are processed to the correct mailing address or via bank transfer for Direct Debit payments. No refunds are given for sums paid in advance for Contents Protection for periods in which it does not apply unless termination is under specific clauses in the contract. Keep your written cancellation proof and any confirmation emails; refunds can take up to 14 days in statutory scenarios.

Data and account reactivation

Your account details remain on file. To reactivate contact the local store. If you want personal data removed, request deletion in writing under data protection rules and keep a copy of the request.

Before you cancel, complete the items below to avoid surprises and to secure any refund due.

• Give a written notice by email or recorded delivery at least 7 days before your intended move out date.
• Save the sent email and any reply from Access Storage as proof of notice.
• Pay any outstanding invoices before move out to ensure refund processing.
• Remove your padlock and empty the unit on the agreed move out date.
• Leave the unit clean and tidy and remove all rubbish; recycle where possible.
• If you cancel Contents Protection, submit evidence of alternative insurance before the cancellation effective date.
• Request written confirmation of contract closure and, if eligible, expected refund amount and payment method.