Cancel Actitech Limited the easy way

Company overview

Actitech Limited operates as a small professional-services company founded in 2016 by Ran Achiron. Public records list the company under the legal name ACHITECH LIMITED with headquarters in London, England. The firm appears to deliver technology and fitness app services and manages subscriptions through third-party payment platforms.

What the service typically sells

The public information indicates Actitech Limited provides app-based subscription services, including at least one fitness app often associated with the name fitcoach. Subscriptions are commonly billed through PayPal, the Apple App Store or the Google Play Store.

Company facts

Web - cancel inside your Actitech account

1. Go to https://actitech.net/ and log in with the account used to subscribe.
2. Open the "Subscription", "Billing" or "Account" area.
3. Find the active subscription and click "Cancel" or "Manage subscription" then "Cancel".
4. Save or screenshot the on-screen confirmation. If no confirmation appears, send a follow-up message using the website contact form including your name, email and subscription details.

iOS - cancel via Apple

1. On an iPhone or iPad open Settings and tap your name at the top.
2. Tap Subscriptions, find the Actitech subscription and tap Cancel Subscription.
3. Retain the App Store subscription screen or the email from Apple as proof.
4. Uninstalling the app does not cancel the subscription.

Android - cancel via Google Play

1. Open Google Play, tap your profile, then Payments and subscriptions > Subscriptions.
2. Select the Actitech subscription and tap Cancel subscription.
3. Keep the Google Play cancellation screen or email receipt as proof.
4. Cancelling via Google Play stops future renewals but does not cancel any outstanding payment plan instalments set by Google Play.

PayPal - stop future payments

1. Log in to PayPal on desktop or app and go to Settings > Payments > Manage automatic payments.
2. Select Actitech Limited from the list and choose Cancel or Cancel Automatic Payments.
3. Download or screenshot the confirmation. This prevents future billing through PayPal but may not complete cancellation inside Actitech systems.

Email or postal cancellation

1. If no in-app or platform cancellation is available, send an email or registered letter including your full name, email address used to subscribe, subscription ID or last 4 digits of the card used, and state you wish to cancel and request confirmation.
2. Mail the registered letter to: Actitech Limited, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the email reply or delivery receipt as proof.

Cooling-off period (change of mind)

If you bought a subscription online or off-premises you have a 14 day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it inform Actitech of your decision to cancel in a clear statement and request reimbursement. Provide your name, order date, and contact email as proof. The trader must reimburse within 14 days of being informed or within 14 days of receiving returned goods if applicable. See the Regulations at legislation.gov.uk.

Digital content started during cooling-off

If you agreed to immediate supply of digital content and download or streaming started, you lose the 14 day right to cancel under the Consumer Contracts Regulations 2013. To rely on this, the trader must have obtained your express consent and acknowledged the loss of the right before supply. Provide a copy of your consent or the subscription start timestamp as proof. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Actitech increases prices during a fixed term, you may be entitled to cancel if the terms of your contract allow it or if the increase is not permitted by your contract. Actitech's specific policy on price increases is not publicly disclosed. Provide the notification of the price rise and your original contract as proof. Relevant rules: Consumer Rights Act 2015 and general unfair terms guidance enforced by the CMA.

Moving or change of circumstances

Actitech does not publish a specific policy accepting cancellations for moving address or personal circumstances. If you have a statutory right (for example cooling-off) use that path and supply proof such as a lease or new address only if requested. Company-specific acceptance of moving as a reason: Not published by Actitech Limited.

Death of the subscriber

If the subscriber has died, provide a copy of the death certificate and proof of authority to act for the estate. Actitech's stated process for death-related cancellations is not publicly disclosed. Applicable law: normal estate administration rules; provide the death certificate as evidence.

End of commitment

If your subscription term has ended, cancellation should be processed in-account or via the billing platform without penalty. Show your account status page or last invoice as proof. Consumer Rights Act 2015 requires services to be performed with reasonable care and skill; any disproportionate penalty clause is likely unenforceable.

Before you cancel: ask for retention offers

Research does not identify any public retention offers or discount programs published by Actitech Limited. When contacting support ask explicitly for a retention offer using a short script: state your intent to cancel, request a reduced monthly price or a pause, and provide your current plan name and last paid amount (from PayPal or store receipt). If no reduced price is offered, ask for a free pause or an account downgrade.

What cancelling could save you - compute yearly costs

Actitech Limited does not publish its subscription prices publicly, so we compare real alternatives. Example competitor yearly costs:

• YairTech: £400 x 12 = £4,800 per year.
• Empyreal Infotech: £4,167 x 12 = £50,004 per year (rounded from published monthly price).
• SYNTRA ITECH CONSULTING LIMITED: £4,900 x 12 = £58,800 per year.

If your current Actitech subscription charge is visible in PayPal or App Store, multiply that monthly amount by 12 to compute your annual spend and the saving from cancelling. For example, a hypothetical £12.99 monthly subscription equals £12.99 x 12 = £155.88 per year. Actitech's published price for their app services is not available publicly; check your billing statement for the exact figure.

The cheapest real alternative among the listed competitors is YairTech at £400 per month or £4,800 per year for business services; this is not an apples-to-apples consumer app alternative but provides a pricing anchor.

Key UK consumer law

Your main rights when cancelling online are in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For services and digital content the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) enforces rules on unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cancellation period for distance contracts. If the trader did not provide required cancellation information, the cancellation period may be extended by up to 12 months. Refunds must be made within 14 days of being informed of the cancellation or within 14 days of receiving returned goods. See legislation.gov.uk for the full text.

Escalation steps

First complain in writing to Actitech, keeping copies. If unresolved, get advice from Citizens Advice and consider Trading Standards or the CMA for unfair terms. For card payments consider Section 75 or chargeback via your card issuer. Citizens Advice guidance is available at Citizens Advice - cancelling a service.

Confirm access and services

Check whether your access continues until the end of the paid period or stops immediately. If you cancelled via PayPal, PayPal stops future payments but the app account may remain active until the billing period ends. Keep screenshots of your account status page showing expiry or cancellation confirmation.

Data and account deletion

If you want your data removed request account deletion in writing and keep the response. Specify the email used for the account and include a request for confirmation of deletion. Actitech's data deletion policy is not publicly disclosed; retain proof of your deletion request.

Final billing and refunds

If you cancelled within the statutory 14 day cooling-off period, request a full refund and quote the Consumer Contracts Regulations 2013. If you cancelled via PayPal but the Actitech account remains active, ask Actitech to confirm the cancellation in writing before seeking refunds through the payment provider.

Re-activation

To re-activate recreate the subscription in the app store or sign in and resubscribe on the website. Keep any promotional codes or retention offers offered at cancellation for future use.

Use this checklist to stop charges and keep proper evidence.

• Find your subscription charge in PayPal, Apple or Google Play and note the merchant name and last charged amount.
• Attempt in-app cancellation first and save a screenshot of the confirmation.
• If billed via PayPal cancel the automatic payment in PayPal settings and download the confirmation.
• If billed via Apple or Google Play cancel via the relevant subscriptions area and keep the receipt.
• If you cannot cancel in-app send a registered letter to Actitech Limited, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep delivery proof.
• If you qualify for the 14 day cooling-off period quote the Consumer Contracts Regulations 2013 and request a refund within 14 days.
• If you do not receive a response, contact Citizens Advice for escalation and consider Section 75 or chargeback with your card issuer.