Cancel AdTranquility the easy way

Overview

AdTranquility is a professional-services mobile app focused on privacy, ad blocking and notification control for Android devices. The product includes an ad blocking engine, optional built-in VPN and notification management. The company was founded in 2020 and is operated under LEVERAGE TECHNOLOGIES SOCIAL MEDIA L.L.C.

Who uses it

The target audience is Android users who want stronger privacy and fewer ads and notifications. The app lists a 7-day free trial for new users and has a Google Play rating of 4.6/5.

Company facts

In-app cancellation

1. Open the AdTranquility app on your Android device.
2. Tap Menu or Account, then choose Subscriptions or Manage subscription.
3. Tap Cancel subscription and follow on-screen prompts.
4. Save a screenshot of the confirmation screen and keep any confirmation email.

Cancel via Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Select AdTranquility from the list and tap Cancel subscription.
4. Follow the prompts and keep the cancellation confirmation email from Google Play.

Cancel via 2Checkout (Verifone)

1. Go to 2Checkout and sign in to your MyAccount dashboard used for the purchase.
2. Choose Subscriptions, locate the AdTranquility subscription and select Cancel.
3. Save the 2Checkout cancellation confirmation or screenshot.

Cancel by email

1. Compose an email to [email protected] with your account email, transaction ID and clear request to cancel and stop future billing.
2. Include device details and the method of purchase (Google Play or 2Checkout if known).
3. Send and keep the reply as proof. If no reply in 72 hours, resend and escalate via your payment provider.

Cancel by post

1. Write a signed letter with your account email, full name, date of birth (if required) and request to cancel the subscription and stop billing.
2. Send by recorded delivery to: AdTranquility, Example Street, EC1A 1AA London, United Kingdom.
3. Keep the recorded delivery receipt and any return correspondence.

Moving / Change of country

If you move country and the service ceases to be available where you live, request cancellation from AdTranquility support and attach proof of address change such as a utility bill or tenancy agreement. AdTranquility-specific acceptance of this reason is not published by AdTranquility.

Price increase

If AdTranquility increases the subscription price and you were not given a right to object, you may cancel and ask for a refund for the unused period. Provide the date the price increase took effect and screenshots or billing showing the new price. The Consumer Rights Act 2015 protects against unfair contract terms.

Death of subscriber

For termination due to the death of the subscriber, contact [email protected] and provide a copy of the death certificate and proof of executor authority. AdTranquility-specific procedures for death are not published by AdTranquility.

Legitimate grounds accepted by AdTranquility

Research does not publish a specific list of legitimate grounds that AdTranquility accepts beyond routine cancellations and refund windows. For performance issues, rely on the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill.

End of commitment

AdTranquility subscriptions auto-renew. To stop renewal at the end of the current period, cancel before the renewal date using the purchase channel (in-app, Google Play or 2Checkout). Proof required: cancellation confirmation from the chosen channel.

Cooling-off (14 day right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling-off period for contracts concluded at a distance. If you cancel within 14 days of subscription start you are entitled to a refund for the initial subscription charge unless you expressly agreed to immediate supply of digital services and lost the right to cancel. Provide the subscription start date and any evidence of immediate performance if asked. See the 2013 Regulations for details.

Before cancelling: negotiate

AdTranquility has been reported to offer retention or discounted billing frequency in some cases, although specific retention offers are not published by AdTranquility. To negotiate a better price: contact [email protected], state you intend to cancel, request any available retention offer and ask for the exact price and duration in writing. If you received a retention offer that changes billing frequency during a free trial, note that discounted promotional rates are not eligible for refunds according to AdTranquility policy.

What cancelling saves you

Use the actual plan prices to compute yearly savings.

Weekly plan example: £14.99 per week. Calculation: £14.99 x 52 = £779.48 per year. Annual cost shown: £779.48.

Monthly plan example: £29.99 per month. Calculation: £29.99 x 12 = £359.88 per year. Annual cost shown: £359.88.

Cheapest real alternative from the competitor list: AdBlock Plus (free). Price: £0 monthly, £0 annual. Switching from the monthly AdTranquility plan at £29.99 to AdBlock Plus saves: £359.88 per year (calculation: £29.99 x 12 = £359.88). Switching from the weekly plan at £14.99 to AdBlock Plus saves: £779.48 per year (calculation: £14.99 x 52 = £779.48).

Compare to competitors: Greymill at £100 per month equals £1,200 per year. Spill at £75 per month equals £900 per year.

Key United Kingdom consumer law

The main laws to rely on are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14 day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms.

Auto-renewal and unfair terms

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If AdTranquility does not provide clear cancellation instructions, this may be reported to Citizens Advice or the CMA.

How to escalate

1. Complain to AdTranquility support in writing to create a record. 2. If unresolved, contact Citizens Advice and request help. 3. If the payment was by credit card and over £100, consider Section 75 with your card issuer. 4. Use chargeback for debit cards and prepaid cards if a refund is refused for unauthorised charges. 5. If the subscription relates to a regulated sector, escalate to the relevant ombudsman. For cooling-off details see the 2013 Regulations.

Confirm access and billing

Keep the cancellation confirmation email or screenshot. Check the subscription status in your purchase channel (Google Play or 2Checkout). Monitor your bank account for further charges for at least 60 days.

Data and re-activation

If you cancel, your app access may continue until the end of the paid period depending on channel rules. If you later re-subscribe, sign in with the same account to restore settings. Request data deletion by emailing [email protected] if you want your account removed.

Requesting refunds after cancellation

AdTranquility policy states refunds are provided only upon explicit request and apply only to the most recent charge. For UK purchases via Google Play or 2Checkout you are eligible for a refund if requested within 14 days of the initial subscription or within 48 hours of a renewal payment. For other cases, include your transaction ID and proof when emailing [email protected].

Follow this checklist to cancel, claim refunds and stop future billing.

• Identify purchase channel - Google Play, 2Checkout, or in-app.
• Cancel in the purchase channel now (Google Play / AdTranquility app / 2Checkout).
• Save proof - take screenshots and keep confirmation emails.
• If within 14 days of initial subscription, request a refund citing the 2013 Regulations.
• If renewal payment within 48 hours and you want a refund, contact support immediately.
• If you see unauthorised charges, contact your bank and request a chargeback or card block.
• If AdTranquility does not reply within 7 days, escalate to Citizens Advice and consider chargeback where eligible.