Cancel AG1 the easy way

AG1 at a glance

AG1 is a nutritional supplement brand sold by ATHLETIC GREENS USA. It offers powder-based daily nutritional greens sold as one-time purchases and on recurring monthly subscriptions with trial offers. AG1 products are marketed to health-conscious adults seeking an all-in-one supplement solution.

How AG1 subscriptions work

AG1 sells multiple options: a One-Time Purchase for £97 and recurring subscription plans that typically charge £79 per month after introductory offers. Introductory offers include a Limited Time Sale first month at £59 and a 10-Day Trial Kit at £34.99 which automatically renews into a monthly subscription at £79 if not cancelled within the trial period.

Company facts

For an overview, see the public company page: AG1 (Wikipedia).

Web - detailed steps

1. Open https://drinkag1.com and log in to your member account.
2. Go to Account or Subscriptions in the menu and locate the active AG1 subscription.
3. Choose Manage or Cancel subscription and follow on-screen prompts to confirm cancellation.
4. Save any confirmation screen and wait for an email confirmation from support if provided.

Email - detailed steps

1. Compose an email to [email protected] with the subject line "Cancel subscription - [Your name]".
2. Include your order number, account email, and the request: "Please cancel my AG1 subscription immediately and confirm the cancellation by reply."
3. Keep the sent email and any reply as proof.

Phone - detailed steps

1. Call 1-888-390-4029 and state your full name, account email, and order number.
2. Say "I want to cancel my AG1 subscription immediately." Ask the agent for a confirmation reference or for an email confirming cancellation.
3. If no email arrives within 48 hours, request written confirmation by email and save call details.

Post - detailed steps

1. Write a signed cancellation letter including your full name, account email, order number and a clear statement: "I cancel my AG1 subscription and request confirmation of cancellation."
2. Send by Recorded Delivery to: AG1, 124 City Road, EC1V 2NX London, United Kingdom.
3. Keep the Recorded Delivery receipt and the delivery confirmation as proof.

iOS (Apple) - detailed steps

1. On your iPhone open Settings and tap your name.
2. Select Subscriptions, find "AG1" and tap Cancel Subscription.
3. Apple will mark the subscription as cancelled; keep the Apple confirmation screen or email as proof.

Note: If your subscription was set up via Apple, cancelling in your Apple subscriptions is the authorised path for that billing channel.

Cooling-off period (right to cancel within 14 days)

Rule: Consumers have a 14-day cooling-off period for distance sales under the Consumer Contracts Regulations 2013. If you cancel within 14 days of placing an online order for a subscription or one-time purchase, you are entitled to a full refund for products not yet received, minus delivery costs if you used a standard delivery option. To return goods, you must send them back; the trader must reimburse payments within 14 days after being informed of the cancellation or within 14 days of receipt of returned goods or evidence of return.

Required proof documents: order confirmation, cancellation notification (email or recorded letter), proof of return shipment where applicable.

Applicable law: Consumer Contracts Regulations 2013. See legislation.gov.uk - Consumer Contracts Regulations 2013.

Refund request for first order (90-day guarantee)

Rule: AG1 allows a refund request for the first order of each product within 90 days of placing the order if the product is returned. Shipping costs are not refunded. The refund will be transferred to your bank account within 6 weeks after AG1 receives the returned product.

Required proof documents: original order confirmation, email request to [email protected] authorising the return, proof of returned parcel, and return tracking number.

Applicable policy reference: AG1 refund policy as published on their terms and conditions.

Price increases

Rule: If AG1 increases the subscription price and the increase is part of the contract terms, UK consumer law requires transparent terms and fair contract clauses. If the price rise amounts to a significant unilateral change, you may have the right to cancel without penalty. AG1 must make contract changes clear in advance.

Required proof documents: notice of price increase (email or terms update), your subscription details and date of cancellation request.

Death of the subscriber

Rule: Cancellation because of subscriber death is accepted by traders as a legitimate ground for ending a contract. Provide documentation to AG1 as requested.

Required proof documents: death certificate and account reference or order number.

End of commitment and other legitimate grounds

Rule: If your subscription had a minimum commitment period and that period has ended, you can cancel at the end of that term. Legitimate grounds such as defective goods or failure to provide services with reasonable care and skill fall under the Consumer Rights Act 2015.

Required proof documents: order details, evidence of defect (photos), correspondence with support.

Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate

AG1 retention offers are not publicly documented in a central list. There are no specific retention promotions published by AG1 in the supplied research. To request a retention offer, contact [email protected] or call 1-888-390-4029 and state you wish to cancel but would consider staying for a reduced price or a pause. Provide your current plan and order number and ask if a first-purchase discount, pause or one-off credit is available.

What cancelling saves you - annual cost comparison

Use real AG1 prices to calculate annual savings for the common plans:

• Standard subscription: £79 x 12 = £948 per year.
• Limited Time Sale first month: first month £59 then £79 thereafter. Annual cost if not cancelled: £59 + (£79 x 11) = £928 per year.
• 10-Day Trial Kit: £34.99 trial leading to £79/month if not cancelled. If converted to full subscription: £34.99 + (£79 x 11) = £917.89 per year.
• One-time purchase: £97 single purchase (not recurring).

Cheapest real alternative from the competitors listed in research: Sleek at £60 per month. Annual cost: £60 x 12 = £720 per year. Savings by cancelling AG1 standard subscription and switching to Sleek: £948 - £720 = £228 per year.

Example math shown: Standard subscription £79 x 12 = £948/year. Sleek £60 x 12 = £720/year. Annual saving = £948 - £720 = £228.

Key UK consumer law

Consumer Contracts Regulations 2013 give a 14-day cooling-off right for distance sales including online subscriptions. See full text: Consumer Contracts Regulations 2013.

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms or disproportionate cancellation penalties.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices. If AG1 makes cancellation unduly difficult, you may report it to Citizens Advice and request help with escalation.

How to escalate a dispute

Step 1: Complain to AG1 via [email protected] or recorded letter to AG1, 124 City Road, EC1V 2NX London, United Kingdom.

Step 2: If unresolved, contact Citizens Advice and the relevant ombudsman for your sector. For card payments, consider Section 75 or a chargeback with your card issuer where applicable.

Further statutory reference

Newer consumer protections and cooling-off rights referenced under UK law changes are recorded at: Digital Markets/consumer updates - legislation.gov.uk.

Check final billing

After cancellation, monitor your bank or card statements for at least two billing cycles. If you see an unexpected charge, use your saved cancellation confirmation (email, Recorded Delivery receipt or screenshots) when disputing the charge with AG1 or your card issuer.

Returns and refunds

If you cancelled within the 14-day cooling-off period and you have not received the goods, you are entitled to a refund. If requesting a refund under AG1's first-order policy, email [email protected] and return the product. Shipping costs are not refunded. AG1 states refunds will be transferred within 6 weeks after receipt of the returned product.

Account and data access

Request confirmation that your subscription is cancelled and whether your account remains active. To request personal data deletion, contact [email protected] and specify you want account closure and data deletion under applicable data protection rules; keep the reply as proof.

Re-activation

You can re-subscribe at any time by placing a new order on drinkag1.com. If you re-subscribe, introductory offers may not apply to returning customers.

Use this checklist to cancel and protect yourself from unintended charges.

• Find your order number and account email.
• Choose cancellation channel: Member Portal (fastest), Email ([email protected]), Phone (1-888-390-4029) or Recorded Delivery to AG1, 124 City Road, EC1V 2NX London, United Kingdom.
• Send cancellation request and save confirmation (screenshot, email reply, recorded delivery receipt).
• If you are within 14 days of order, state you are exercising the Consumer Contracts Regulations 2013 cooling-off right.
• If returning goods, keep tracking number and proof of postage and follow AG1 return instructions.
• Monitor bank statements for two billing cycles for any unauthorised charge and be prepared to contact your card issuer for chargeback or Section 75 where applicable.
• File a complaint with AG1 in writing if cancellation is not confirmed, then escalate to Citizens Advice if unresolved.