Cancel Agemate the easy way

Service overview

Agemate sells a Daily Longevity Blend and related wellness products by subscription and one-time purchase. Subscriptions provide monthly servings with a welcome kit and standard shipping included.

Who runs it

AgeMate was founded in 2022 by Ben Goodman, Justin Holt and Ash Davies. The company is headquartered in Singapore and operates an e-commerce business selling supplements and wellbeing products to the UK market.

How customers buy

Customers can subscribe to a recurring monthly plan or make a one-time purchase through the Agemate website. Subscriptions advertise free welcome kits and free shipping for standard orders.

Website cancellation - steps

1. Visit https://agemate.com/en-gb.
2. Log into your account with the email used to order.
3. Open subscription settings and select pause or cancel on the active plan.
4. Save changes and check for any confirmation email. If no confirmation arrives, proceed to email support.

Email cancellation - steps

1. Send an email to [email protected] with subject line "Cancel subscription" and include your order number.
2. State whether you want an immediate cancellation or to stop future renewals.
3. Keep the reply email as proof. If you are returning a product, Agemate will send a return fee invoice and, after payment, provide a prepaid return label.
4. After Agemate receives the returned item, refunds are issued once the item arrives, typically within 2-3 weeks, and processed within 10 business days of approval.

Postal cancellation - steps

1. Write a signed letter including your full name, order number, email, and clear statement "I cancel my Agemate subscription/order".
2. Send by registered post to Agemate, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and follow up by email at [email protected] to request confirmation.

Phone - steps

1. Agemate does not publish a support phone number. Use email or website to ensure you have written proof.
2. If you locate a phone number elsewhere, request an immediate confirmation email of any verbal cancellation.

Moving abroad or relocation

If you move address and can no longer receive deliveries, state your new address and date of move when you contact [email protected]. Provide proof such as a utility bill or tenancy agreement on request. For physical goods you may still be liable for goods already dispatched. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Agemate raises the price of a subscription mid-contract, you can cancel if the change materially alters the contract terms. Email [email protected] with a copy of the terms at the time of signup. Keep the reply as proof. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Death of the subscriber

Contact [email protected] and provide a copy of the death certificate and evidence that you are the executor or next of kin. Agemate's policy for bereavement is not publicly detailed; request confirmation in writing. Applicable law: Consumer Rights Act 2015 for contract termination by personal representatives.

Legitimate ground accepted by Agemate

Research shows Agemate accepts returns and refunds under its 30-day return policy for unopened items and a 30-day money-back guarantee for the first order of each product. For EU shipments, the 14-day cooling-off right applies if goods are unused and in original packaging. Required proof: order number and product condition photos or packaging. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

Subscriptions state you may "pause or cancel anytime." If a minimum period were in force, it would appear in the terms. Provide your order number and request to stop renewals to receive written confirmation. Applicable law: Consumer Rights Act 2015 on terms and the Agemate Terms of Service.

Cooling-off (14 day) cancellation

If you bought online and the goods are not opened, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to cancel and obtain a refund for purchases shipped into the EU, including the UK where applicable. For digital content, the right ends once download or streaming begins if you gave express consent. Required proof: proof of purchase and that the item is unworn and in original packaging. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiate

There are no public reports of standard retention discounts published by Agemate. To attempt retention offers, email [email protected] and request a retention offer or a one-off discount. Include your order number, how long you have subscribed, and the reason for leaving. Ask explicitly for a discount code or a pause option. If you are within the 14-day cooling-off period, mention that statutory right to highlight urgency.

How much cancelling saves - yearly math

Calculate annual cost to compare alternatives.

Single Subscription: £49 x 12 = £588 per year.

Double Subscription: £89 x 12 = £1,068 per year.

One-time purchase: £69 (one-off) plus £4.95 shipping if applicable.

Example savings if you cancel a Single Subscription: cancelling saves £588 per year.

Cheapest real alternative from the competitors listed in research: Taxmo at £9.99 per month. Annual cost: £9.99 x 12 = £119.88 per year.

Key UK laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off right for most online purchases and require traders to refund payments within 14 days of being informed of cancellation or within 14 days of receiving goods back or proof of return.

Services and contract terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms, including disproportionate cancellation penalties. The CMA considers hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices.

How to escalate

First raise a written complaint with Agemate at [email protected]. If unresolved, get advice from Citizens Advice or escalate to the relevant ombudsman where applicable. For card payments over £100 and under £30,000, consider a Section 75 claim with your card issuer; for other card payments request a chargeback from your bank.

Confirm access and deliveries

After cancellation request, check your account to confirm the subscription status shows cancelled or paused. Keep any confirmation emails as proof of cancellation. If you have scheduled deliveries, confirm whether any upcoming dispatch will still be sent and whether you will be charged.

Data and account retention

Request account deletion or data export by emailing [email protected] if you want your personal data removed. Ask for a confirmation email once data is deleted or exported.

Final billing and refunds

Refunds for returned items are issued once the item arrives, typically within 2-3 weeks, and are processed within 10 business days of approval. If a return label invoice is issued, pay the invoice to receive a prepaid return label. Keep all emails and receipts for proof.

Re-activation

To restart a subscription, log into your account or place a new order through the product page. If you used a money-back guarantee on a product, note that it applies only once per product for a first order.

Follow this checklist to cancel and protect your rights.

• Find your order number and payment receipts in your email.
• Attempt cancellation in your Agemate account and save any on-screen confirmation.
• If no account confirmation, email [email protected] with "Cancel subscription" and your order number.
• If returning unopened goods within 30 days, request return instructions; pay any return fee invoice to get a prepaid label if provided.
• Keep copies of all emails, the return label, and proof of postage if you send a registered letter to Crown Way address.
• If owed a refund, monitor your bank card for a refund within 10 business days of approval; allow up to 2-3 weeks for the return transit time.
• If dispute continues, contact Citizens Advice and consider Section 75 or chargeback for card payments.