Cancel AI Pro the easy way

Service overview

AI Pro is offered by AI PRO PTE. LTD as a professional-level AI subscription product. It is marketed for advanced AI access, model features and higher usage limits under multiple plans listed on third party platforms and app stores.

Who uses it

The stated target audience is the industrial sector. The company lists Singapore as its headquarters and uses in-app or platform billing for subscription management.

Company facts

Web (provider portal)

1. Open your web browser and sign in to your AI Pro account on the provider portal.
2. Go to Account, Billing or Subscriptions sections.
3. Locate the active subscription and click Cancel Subscription or equivalent.
4. Take a screenshot of the on-screen confirmation and save any confirmation email you receive.
5. If you do not receive confirmation within 24 hours, contact support at [email protected].

iOS (Apple App Store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top then Subscriptions.
3. Select the AI Pro subscription then tap Cancel Subscription and confirm.
4. Keep the Apple confirmation email or take a screenshot showing the subscription status as Cancelled.

Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select AI Pro and tap Cancel subscription then follow the prompts.
4. Save the Google Play confirmation email or take a screenshot showing cancellation.

Email

1. Compose an email to [email protected] with subject line Cancel subscription - [your account email].
2. Include your full name, account email, subscription ID if known and the request to Cancel with immediate effect.
3. Request a written confirmation and, if applicable, a refund under the 14-day cooling-off right.
4. Keep the sent email and any reply as proof.

Post (registered letter)

1. Write a signed letter addressed to AI Pro, Crown Way, CF14 3UZ Cardiff, United Kingdom stating your name, account email and an explicit request to Cancel the subscription.
2. Send by registered post and retain the proof of posting and delivery receipt.
3. Allow time for delivery and processing and keep copies of the letter and receipts.

Phone

1. AI Pro does not publish a public phone number; if you have a number on an invoice, call it and ask for immediate cancellation and a confirmation email.
2. If no phone number is available, use Email or Post methods to ensure written proof.

Cancellation within 14-day cooling-off period

If you subscribed online you have a 14-day cooling-off period that begins the day after the contract is concluded. To claim a full refund, notify AI Pro by Email or Post and request refund. If you expressly asked for immediate access to paid features during the 14-day period you may lose the right to a full refund for used digital content. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See legislation.

Price increase

If AI Pro raises the price during an ongoing contract and you do not accept the new price, you may be entitled to terminate the contract. Provide the price increase notice from AI Pro as proof and your account details. Applicable guidance: DMCC Act 2024 requirements for transparent renewal and price disclosure. See DMCC Act 2024.

Death of the subscriber

AI Pro has not publicly published a specific bereavement policy. To cancel on the basis of death, email [email protected] and attach a copy of the death certificate and proof of authority (executor or next of kin ID). If AI Pro requires alternative documents it must state that in reply. Applicable law: Consumer Contracts Regulations 2013 for distance contracts where relevant.

Legitimate ground (service fault or breach)

Under the Consumer Rights Act 2015 services must be supplied with reasonable care and skill. If AI Pro fails to provide the agreed service, document the faults, send them to support and request termination and refund. Provide screenshots, timestamps and account records as proof. Applicable law: Consumer Rights Act 2015.

End of commitment or change of mind after fixed term

If your plan has a fixed minimum term and that term ends, you may cancel at the end date. Provide your original contract or invoice as proof and notify AI Pro before the renewal date if you do not wish to renew. If AI Pro requires notice it must be stated in your contract; if not stated, standard practice is 0 days notice for monthly rolling plans.

Cooling-off and immediate access exception

If you agreed to immediate access to digital content during the 14-day cooling-off period you may lose the right to a refund for the portion used. To assert your rights, provide the original order confirmation and the admission that you asked for immediate access. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - how to negotiate

There are no public reports of AI Pro retention offers in the available research. If you want to seek a discount or pause, send a single email to [email protected] with a clear request: state your account email, the plan name, ask for a retention offer or a billing pause for a specific period, and request written confirmation. Example script: "Please offer any retention discount or a one month pause for account [your email]. I wish to keep the account if a discount of at least 20% is available." Keep replies as proof.

What cancelling saves - yearly calculations

Use your actual plan price to compute yearly savings. Examples from published pricing data:

• AI Pro (App Store) Pro at £19.99 monthly: £19.99 x 12 = £239.88 per year.
• AI Pro (App Store) Basic at £9.99 monthly: £9.99 x 12 = £119.88 per year.
• Google AI Pro at £18.99 monthly: £18.99 x 12 = £227.88 per year or annual billed at £208.89.

Cheapest listed competitor from the research: Other Me (Pophastalabs) at £99 monthly. That competitor price is higher than standard consumer monthly AI Pro plans, so cancelling AI Pro Pro (£19.99 monthly) saves £239.88 per year compared to staying on that AI Pro plan. If you switch to the competitor Other Me at £99 monthly your annual cost would be £99 x 12 = £1,188 per year.

Primary laws and rights

Key UK laws that protect consumers: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. The 2013 Regulations provide a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Cooling-off specifics and refund timing

If you validly cancel under the 14-day right the trader must refund all payments within 14 days of being informed of the cancellation unless you agreed otherwise for immediate access. Refunds must be made using the same payment method used for the initial transaction. See 2013 Regulations and DMCC Act 2024.

How to escalate

Step 1: Complain to AI Pro by Email or Post and keep records. Step 2: Contact Citizens Advice for guidance. Step 3: If you paid by credit card, consider Section 75 or a chargeback via your card issuer for qualifying transactions. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Confirm access and final billing

After cancellation expect access to continue until the end of your then-current billing period unless a prorated refund is issued. Check your account status and final invoice. If you cancelled during the 14-day cooling-off period and requested a refund, the refund must be issued within 14 days of the cancellation notice.

Data and re-activation

Request data export or deletion by emailing [email protected] and specify whether you want account data deleted or retained for re-activation. If AI Pro uses third-party app store accounts, also check Apple ID or Google Play account settings for stored purchase records. Keep copies of all correspondence.

Follow this checklist to cancel correctly and keep proof.

• Create and keep a screenshot of any on-screen cancellation confirmation.
• Save all confirmation emails from AI Pro, Apple or Google Play.
• If cancelling by post, send a signed registered letter to AI Pro, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If cancelling within 14 days, explicitly request a refund and reference the Consumer Contracts Regulations 2013.
• Keep payment receipts and note the date you notified AI Pro; this date starts any refund deadline.
• If you do not receive a reply within 14 days for a cooling-off refund, escalate to Citizens Advice and consider card chargeback or Section 75 for qualifying payments.