Cancel Akool the easy way

Core product

Akool is an AI-driven content production platform that specialises in generative video and image capabilities for business users and creators. The platform offers tiered plans, a free plan, and credit packs for usage.

Who runs it

Akool Inc. is headquartered in Palo Alto. The company was founded in 2022 by Jiajun Lu, who is also the CEO.

Company facts

Official pages: About Akool and the company terms at Terms of Service.

Web - cancel from your Akool dashboard

1. Sign in to your account on Akool.com.
2. Open Billing, then Subscription, then click Manage Plan.
3. Follow the automated support agent dialog; confirm the cancellation when prompted.
4. Click the finalise cancellation link provided by the agent.
5. Watch for a confirmation email; if none arrives within a few hours, check your dashboard to verify the subscription status has changed.
6. Remember to cancel at least 24 hours before renewal to avoid the next charge.

See the official help article: Akool - Subscription help.

iOS - cancel through Apple

1. Open Settings on your iPhone.
2. Tap your Apple ID name, then Subscriptions.
3. Select Akool in the subscriptions list.
4. Tap Cancel Subscription and confirm.
5. Apple handles the billing and cancellation; Akool cannot cancel App Store subscriptions for you.

Android - cancel through Google Play

1. Open the Google Play Store app on your device.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select Akool and tap Cancel subscription.
4. Google Play handles the billing and cancellation.

Email - cancel by writing

1. Send an email to [email protected] with subject line: "Cancel subscription - [your email]".
2. Include your account email, plan name, and last four digits of the payment card if available.
3. Akool confirms cancellation; the subscription will expire at the end of the current paid period.

Post - registered letter

1. Send a signed cancellation statement to: Akool, 160 Greentree Drive, Suite 101, 19904 Dover, United States.
2. Include your account email, plan details, and a clear statement that you wish to cancel the subscription.
3. Keep proof of posting and delivery receipt for your records.

Phone

Akool does not publish a phone cancellation number. Use the website, App Store, Google Play, email or registered letter for an enforceable cancellation.

Moving abroad or relocation

Akool does not publish a special relocation cancellation policy. Use the standard cancellation routes: website, App Store, Google Play, email or registered letter. Provide proof of relocation only if you are seeking a discretionary refund from Akool; Akool has no publicly stated relocation exception.

Applicable law: Consumer Contracts Regulations 2013 14-day cooling-off applies to online purchases if the digital service has not been used with express consent.

Price increase

If Akool raises the price and you believe the change breaches your contract, notify Akool in writing to [email protected] and request cancellation. The Digital Markets, Competition and Consumers Act 2024 requires traders to provide a renewal cooling-off notice for contract renewals and to disclose refund rights for renewals. If you cancel for a price rise that materially changes the contract, you may exercise the renewal cooling-off rights under the 2024 Act.

Death of the subscriber

Akool does not publish a death-of-subscriber policy. Executors or account holders should contact [email protected] and provide proof such as a death certificate and proof of right to act. Akool's public resources do not list specific acceptance rules for these documents.

Legitimate grounds and disputes accepted by Akool

Akool accepts fee disputes reported to [email protected] within 30 days of the activity. Refunds issued to resolve disputes are provided as account credits, not cash refunds. Disputes older than 90 days are not eligible for refunds or credits according to Akool's public policy.

Applicable rule: Akool's refund statements are available in their terms and support pages: Terms of Service.

End of commitment

Akool offers monthly and annual plans. To stop renewal at the end of a paid period, cancel via the website or relevant store before the renewal date. If you cancel after renewal, the subscription will remain until the period end and not renew further.

Cooling-off period

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online services where the consumer has not expressly consented to immediate supply of digital content. If you consented to immediate download or streaming, the 14-day refund right may not apply. For renewal cooling-off rights and notices see the Digital Markets, Competition and Consumers Act 2024.

Applicable laws: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Akool has been observed to send win-back emails offering promotional time-limited incentives. One user reported receiving a "We miss you, come back for a free month" email after Akool confirmed their cancellation. To request retention offers, email [email protected] and ask to downgrade or to receive a promotional credit or free month. If you prefer a lower cost, request a downgrade to Starter or Pro rather than full cancellation.

What cancelling saves you - yearly calculations

Calculate annual costs using published monthly prices multiplied by 12 and compare with Akool annual price where available.

• Akool Starter: £12.00 x 12 = £144.00 per year. Akool annual price listed: £143.99.
• Akool Pro: £30.00 x 12 = £360.00 per year. Akool annual price listed: £249.99 (annual saves £110.01 versus monthly).
• Akool Max: £59.00 x 12 = £708.00 per year. Akool annual price listed: £494.99.
• Akool Studio: £500 x 12 = £6,000 per year. Akool annual price listed: £4,200.

Cheapest real alternative among listed competitors is YF Accounting at £50 monthly. Yearly cost: £50 x 12 = £600 per year. If you were on Akool Max at £59 monthly, cancelling to use YF Accounting instead would save: £59 x 12 = £708.00 - £600.00 = £108.00 per year.

Relevant UK law

Consumer rights in the United Kingdom that apply to online subscriptions include the Consumer Rights Act 2015 requiring services to be performed with reasonable care and skill, and the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off period for many online services. Renewal cooling-off rights are addressed in the Digital Markets, Competition and Consumers Act 2024.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Akool makes cancellation difficult, you may complain to Citizens Advice or the CMA and use payment dispute tools where applicable.

How to escalate a dispute

First complain to Akool at [email protected]. If unresolved, seek help from Citizens Advice: Citizens Advice - cancelling a service. For card payments consider a chargeback or Section 75 claim through your card issuer if eligible. For further guidance on cancellation and consumer rights see the government publication: GOV.UK - Cancelling goods or services.

Access to content and account status

Cancellation stops future charges but keeps your Akool account active on the free tier. Previously generated content remains available for 180 days after cancellation according to Akool's public statements. To remove your account entirely, use the Delete Account option in account settings.

Final billing and refunds

After cancellation you will retain access until the end of the paid period. Akool's refund policy states that fee disputes must be reported to [email protected] within 30 days; any refunds are issued as account credits. Disputes older than 90 days are not eligible for refunds or credits.

Re-activation and data export

You can re-subscribe at any time through Akool's website or app stores. Before deleting an account, export any content you need. If you want a cash refund for a payment, contact your card issuer for chargeback or Section 75 options if applicable.

Follow this checklist immediately when you decide to cancel Akool to protect your money and data.

• Cancel via the website (Billing > Subscription > Manage Plan) or use the App Store / Google Play if you subscribed there.
• Save or screenshot the cancellation confirmation email or dashboard status change.
• Note your current billing period end date and ensure cancellation at least 24 hours before renewal.
• If you want a refund or credit, email [email protected] within 30 days of the disputed activity and include transaction details.
• Check your bank or card statement after the next billing date to confirm no further charges.
• Export any generated content you need; account data is retained for 180 days after cancellation.
• If charges continue after cancellation, contact your card issuer to request a chargeback or Section 75 claim if eligible.