Cancel Ankhway the easy way

Product and positioning

Ankhway sells mushroom-based gummy supplements marketed for energy, focus, stress reduction and immune support. Product pages describe single 30-day supply packs and multi-month subscription options. See the product page for official details: Ankhway mushroom gummies.

Subscription model

Ankhway offers one-time purchases and recurring subscriptions that deliver a 30-day bag at regular intervals. Subscription discounts exist: monthly subscription is £23.99 per pack while one-time purchase is £29.99 per pack. Longer-term subscriptions such as a 12-month VIP plan cost £189 per year.

Company facts

Web - cancel via account

1. Open https://ankhway.com/a/account/login.
2. Sign in with the email used to order.
3. Go to Subscriptions or Orders and locate the active subscription.
4. Choose Pause, Delay or Cancel and confirm.
5. Save or screenshot the on-screen confirmation; you should also receive an email confirmation.

Email - cancel by email

1. Compose an email to [email protected] with subject line "Cancel subscription - [order number]".
2. Include full name, order number, email used to sign up and a clear statement: "Please cancel my subscription immediately and stop future renewals."
3. Send the email and keep a copy.
4. Wait for a reply confirmation from Ankhway; keep their reply as proof.

Post - cancel by registered letter

1. Write a signed letter stating your full name, billing address, order number and the sentence: "I cancel my subscription and revoke any further renewals."
2. Send by registered post to: Ankhway, Paul Street, EC2A 4NE London, United Kingdom.
3. Retain the registered-post receipt and a copy of the letter.
4. If you do not receive confirmation within 14 days contact [email protected] and include your proof of posting.

Phone - when phone details are not published

1. No official phone number is published by Ankhway in public documentation.
2. If you have a phone number from purchase paperwork, call and request cancellation and an email confirmation.
3. If phone contact fails, use the web account or email method instead.

Cooling-off (change of mind within 14 days)

If you bought online or away from premises you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after you receive confirmation of the contract. To cancel, notify Ankhway in writing by email to [email protected] or by post. Keep proof of the cancellation message. If you exercised online download or consumed the product with express consent such that the digital content exception applies, you may lose the right to a full refund; this depends on what you agreed at purchase. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Ankhway increases the price in a way not allowed by your contract, you can reject the price change and cancel. Provide your subscription confirmation and the communication showing the price increase. Applicable law: Consumer Rights Act 2015 protections on unfair contract terms and the CMA guidance on auto-renewing contracts.

End of commitment or fixed term

If you bought a fixed-term offer such as a 12-month VIP, the contract ends when the fixed term expires. If automatic renewal was not made explicit before you signed, you may be able to refuse further charges. Present your original order confirmation showing term length. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance.

Death of the subscriber

To cancel on account of the subscriber's death, send a copy of the death certificate and the subscription details to [email protected] or to the postal address. The company will need the name on the account and proof of the death to close the account. Applicable law: Civil practice - treat as a contract termination request; follow Ankhway instructions for refunds if any.

Legitimate grounds accepted by Ankhway

From customer reports Ankhway processes cancellations when requested via account, email or when a customer returns unopened packs. For returns and refund claims the company requires unused products in original packaging for unopened packs. Refund exceptions: recurring subscription orders not cancelled more than 24 hours before renewal are generally not refundable unless Ankhway explicitly approves and items are returned unused. Applicable law: Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Ankhway has intervened proactively for customers; documented cases show the company contacted customers to give renewal or cancellation options and cancelled mistaken orders without questions. If you want to avoid cancellation, request these retention options: ask to pause deliveries, ask for a one-off skip, request a refund for delayed shipments, or request return instructions for unopened packs. Contact method: email [email protected] or use your account. Example from reviews: a customer said "they have without any questions asked, cancelled my (mistaken) request straight away." (Source: Trustpilot).

What cancelling saves you - yearly math

Compute actual annual costs for common plans and yearly savings if you cancel.

One-time purchase price: £29.99 per pack. Annual cost if buying monthly by one-time purchase: £29.99 x 12 = £359.88 per year.

Monthly subscription price: £23.99 per pack. Annual cost: £23.99 x 12 = £287.88 per year.

12-month subscription price: £189 per year. Annual cost: £189.00 per year.

Yearly saving by switching from monthly subscription to 12-month subscription: £287.88 - £189.00 = £98.88 per year.

Yearly saving by cancelling the monthly subscription and buying nothing: you avoid paying £287.88 per year.

Cheapest real alternative shown in competitor data: Verity at £199 monthly. Annual cost for Verity: £199 x 12 = £2388 per year. Key difference: Ankhway focuses on mushroom gummies from £15.75 to £29.99 per pack while Verity price data shows a much higher monthly fee of £199 per month (source: competitor listing). Choose based on price and product fit.

Key laws and regulator

Your rights in the UK are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) enforces rules on subscriptions and unfair cancellation practices. Upcoming reforms under the Digital Markets, Competition and Consumers (DMCC) Act 2025 will introduce additional subscription protections.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for contracts concluded online or away from business premises. To use this, notify Ankhway by email or post within 14 days and request a refund. The Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill; if the product or service is faulty you can claim a repair, replacement or refund under that Act.

Auto-renewal and hard-to-cancel subscriptions

The CMA treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If Ankhway continued to charge after you cancelled using an available method, you can escalate: first complain to Ankhway using [email protected]; then contact Citizens Advice and Trading Standards; you may use card scheme chargeback or Section 75 for qualifying card payments.

Escalation steps

1. Complain in writing to Ankhway and keep proof.
2. If unresolved, contact Citizens Advice and your local Trading Standards service.
3. File a complaint with the CMA if there is evidence of systematic unfair subscription practices.
4. Use Section 75 or a chargeback via your card issuer for payments made by credit or debit card if the company will not refund a wrongful charge.

Check final billing

After cancellation, check your bank or card statement for any further charges for 30 days. If Ankhway charged after you cancelled using an official method and you have proof, request a refund and provide the cancellation proof.

Returns and refunds

Ankhway offers a 60-day money-back guarantee on the first pack of gummies. To request a refund for the first pack, contact [email protected] within 60 days of purchase. For additional unopened packs, refunds are accepted if items are returned unused and in original packaging. For renewal refunds, Ankhway generally requires cancellation more than 24 hours before renewal for refund eligibility unless they explicitly approve otherwise. Official refund policy: Ankhway refund policy.

Re-activation and re-orders

You can re-activate a subscription by signing into your account and choosing a subscription plan. If you cancelled a recurring order, re-ordering is treated as a new contract and standard cooling-off rules apply.

Use this checklist immediately to stop future charges and preserve refund rights.

• Log in to your account at Ankhway account and cancel via subscription settings. Save confirmation.
• If you cannot access the account, email [email protected] with "Cancel subscription - [order number]". Keep the sent email.
• If you prefer written proof, send a signed registered letter to Ankhway, Paul Street, EC2A 4NE London, United Kingdom and keep the receipt.
• If you want a refund for the first pack, email [email protected] within 60 days of purchase and follow return instructions.
• Check bank statements for 30 days after cancellation; if charged, use your proof to request a refund and consider Section 75 or chargeback if needed.