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Subject : Cancellation of Apollo agreement
How to cancel Apollo subscriptions in the UK, step-by-step, refunds, rights under UK law and pricing. Includes contact details and next steps.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Web account settings - cancels immediately in your account and stops future renewals per Apollo Central LTD policy |
| Effective delay | Subscription remains active until the end of the current paid period |
| Notice period | 24 hours (App Store subscriptions) - otherwise cancel in account settings or contact support |
| Cancellation fee (amount) | 0 |
| Minimum commitment | 6 months initial term for ApolloIQ workflows; other services may be month-to-month |
| Phone + hours | Not published by Apollo |
| Postal address for registered letter | Apollo, 45 King William Street, EC4R 9AN London, United Kingdom |
Apollo is a name used by multiple services and companies. The corporate entity Apollo Global Management, Inc. is a New York investment firm. Other services using the Apollo name include Apollo Central LTD (web services and subscriptions), Apollo (an art magazine app), ApolloIQ clinical and practice tools, and Apollo.io sales intelligence. This guide focuses on subscription cancellation pathways used by Apollo-branded services in the UK.
Examples of services covered by this guide: Apollo Central LTD subscriptions (account-managed web services), Apollo (Art Magazine) subscription via App Store, ApolloIQ clinical software with pay-as-you-go pricing tiers, and Apollo.io sales platform (pricing and account models).
| Head office | New York, United States - Apollo Global Management, Inc. |
| Support email | [email protected] |
| Apollo Central terms | apollocentral.co.uk - Terms |
| Apollo App terms | apolloapp.io - Terms |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web account settings | Log in to your Apollo Central account and use the subscription or billing section to cancel | 5-15 minutes | On-screen confirmation and email confirmation (if provided) | Easy |
| iOS - App Store | Cancel via Apple ID subscriptions in the App Store - must cancel at least 24 hours before renewal | 5-10 minutes | Apple subscription status and App Store receipt | Medium |
| Android / Google Play | Not publicly documented by Apollo - cancel via Google Play subscription management or contact Apollo support | 5-20 minutes | Google Play receipt or support email | Medium |
| Send a written cancellation request to official support channels or the listed email | Varies - allow 48-72 hours for reply | Copy of sent email and reply from Apollo | Medium | |
| Phone | Not publicly published for general cancellations - call a published support number if available | Varies | Call reference number or follow-up email | Hard |
| Post - registered letter | Send a signed cancellation letter to the registered postal address by recorded delivery | 5-10 days processing | Postal proof of delivery | Medium |
If you move and the service cannot be provided at the new address, provide proof of relocation such as a utility bill or tenancy agreement. Apollo's public policies do not list relocation-specific rules; use the Consumer Contracts Regulations 2013 if the move prevents service supply. See Consumer Contracts Regulations 2013.
If Apollo increases the price for a subscription at renewal and you reject the increase, you have the right to cancel. Provide the notification of price change from Apollo and the effective date. The contract terms and the Digital Markets, Competition and Consumers Act 2024 cooling-off rules apply to renewals; consult section on cooling-off rights.
Submit a copy of the death certificate and the account identifier. Apollo's public materials do not list a formal bereavement policy; apply general contract law and the Consumer Rights Act 2015 regarding termination of services where the consumer is deceased.
Valid grounds for early termination under UK law include failure to supply the service with reasonable care and skill under the Consumer Rights Act 2015. Provide evidence such as error logs, screenshots, and correspondence showing the fault or failure. The Consumer Rights Act 2015 applies.
For ApolloIQ workflows there is a 6-month initial term. Provide your contract or order confirmation showing the initial term expiry to stop renewals at the end of that term.
You can cancel within the 14-day cooling-off period for distance contracts under the Consumer Contracts Regulations 2013. If digital content or services have been downloaded or streamed with your prior express consent, refund rights may be reduced. See Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 section 267.
Research does not show public retention offers from Apollo. If you want to attempt retention, contact support by email from the account address and request a retention or downgrade offer. Use the address [email protected] for investor relations questions and request the correct support channel for subscriptions in your message. Ask for a written offer, a discount code, or a shorter commitment period.
Example calculations using published prices:
Cheapest real alternative from competitors in the research: Synergist requires contact for pricing, so a direct price comparison is not publicly available. For magazine readers, switching from monthly £4.99 to annual £39.99 yields an immediate saving of £19.89 per year.
Your rights are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 updates cooling-off and renewal protections; see section 267 for renewal cooling-off provisions.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts. Refunds are required under that regulation unless you expressly consent to immediate performance of digital content and waive the right. Apollo Central LTD states subscription fees already paid are non-refundable but will provide refunds where required by UK consumer law; see Apollo Central terms.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Apollo imposes an unfair renewal term or a disproportionate cancellation penalty, the Consumer Rights Act 2015 may render that term unenforceable.
If Apollo refuses a lawful refund or fails to cancel, complain in writing to Apollo first, then contact Citizens Advice for guidance. For sector-specific disputes use the appropriate ombudsman. For qualifying card payments, use Section 75 or request a chargeback through your card issuer.
After cancelling, you will normally retain access until the end of the paid period. Export any personal data, downloads or saved content before that date. If you need account data retained, request it in writing.
Check your bank or card statements for the final payment date. If you cancelled during a statutory cooling-off period you may be entitled to a refund. Apollo Central LTD states subscription fees are non-refundable except where UK law requires a refund.
You can usually re-subscribe by signing in and choosing a plan. Note that some ApolloIQ workflows have initial 6-month terms which will apply to new sign-ups.
Follow this checklist to make cancellation clean and auditable.
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Apollo is available in many countries. Here are several frequently cited markets:
What you should know about Apollo subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Apollo subscription, whichever payment method you use.
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