Cancel Arccos the easy way

Service overview

Arccos provides AI-driven golf analytics and automatic shot tracking through sensors and a companion app. The system records shots, calculates distances and offers insights to help golfers lower scores.

How users access it

Users operate Arccos via the Arccos Caddie app on mobile devices together with hardware options such as Smart Sensors, Smart Grips and Arccos Air. A membership is required to access the app features.

Company facts

Web / Dashboard - steps

1. Log in to your Arccos Dashboard if you have one.
2. If you want to terminate your account without a Subscription, stop using the Dashboard; Arccos treats cessation of use as termination of the account per their website terms.
3. For Subscription cancellation or non-renewal, send an email to [email protected] requesting cancellation and ask for written confirmation. Keep a copy of the sent email.

iOS - steps

1. Open the Arccos Caddie app and sign out if required.
2. Delete all copies of the App from your device to terminate the License and End User License Agreement, as stated in the EULA.
3. Email [email protected] to request cancellation of any active Subscription and request confirmation.

Android - steps

1. Sign out of the Arccos app and delete it from your Android device to terminate the License per the EULA.
2. Send an email to [email protected] to request cancellation of any Subscription and ask for written confirmation.

Phone - steps

1. Arccos does not publish a phone number for subscription cancellation; use email or post for a documented request.

Email - steps

1. Compose an email to [email protected] with subject "Cancel Subscription" or "Terminate Account".
2. Include your full name, account email, order number if applicable, and the reason for cancellation.
3. Request a confirmation email and note the date you sent the request.

Post - steps

1. Write a clear cancellation letter including full name, account email, order number if available, and the date you wish the cancellation to take effect.
2. Send by registered post to Arccos, 50 Broadway, SW1H 0DB London, United Kingdom and keep the proof of posting.
3. Retain any reply from Arccos as proof.

Moving abroad or change of residence

Arccos does not publish a specific policy granting automatic cancellation for moving. If you bought hardware or services online, you retain your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the 14-day cooling-off period. Provide proof of address change such as a utility bill or tenancy agreement when asking Arccos for discretionary cancellation outside statutory rights.

Applicable law: Consumer Contracts Regulations 2013 - legislation.gov.uk

Price increase

If Arccos increases the price at renewal and the change is material to the contract, you can refuse renewal and cancel before the new charge is taken. Arccos must provide clear information on renewal terms; the CMA considers unclear auto-renewal terms potentially unfair. Document the price change notice and reply to Arccos to cancel.

Applicable law: Consumer Rights Act 2015 and CMA guidance on subscription fairness

Death of the subscriber

Arccos does not publish a public policy for account termination on death. For account closure after a subscriber dies, contact [email protected] and include proof such as a death certificate and proof of executor authority. Arccos will process requests per its terms and applicable UK law.

Applicable law: Consumer Rights Act 2015 for service contract termination where a consumer cannot perform the contract

Legitimate grounds (what Arccos accepts from research)

Arccos does not publish an explicit list of accepted legitimate grounds for early termination beyond the methods to stop using the Dashboard or App. Where statutory rights apply, use the Consumer Contracts Regulations for distance contracts (14-day right to cancel) or the Consumer Rights Act 2015 if services are not performed with reasonable care and skill. Provide documentary evidence relevant to the ground you cite.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015 - legislation.gov.uk

End of commitment or subscription renewal

If your subscription is annual, the documented renewal price for subsequent years is £131.88 per year for renewal after the first year when sensors or grips include the first year. Cancel before the renewal charge by emailing [email protected] and request a confirmation of cancellation.

Applicable law: Contract terms and Consumer Rights Act 2015

Cooling-off (14-day right)

If you bought hardware or a subscription online, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 starting from the date the contract was entered into or, for goods, from delivery. To exercise the right inform Arccos by email to [email protected] or by sending a clear statement by post. Return goods in original condition and obtain a Return Authorization Number for returns via email per Arccos order terms.

Applicable law: Consumer Contracts Regulations 2013 - legislation.gov.uk

Before you cancel - negotiate

Research shows no public record of retention offers from Arccos. If you want to try to keep the service, email [email protected] and ask for a retention offer or a reduced renewal price. Include your account email, last order number, and the exact renewal date. Script example: "I want to cancel my upcoming renewal on [date]. Before I decide, do you have any retention offer or reduced renewal rate? My account email is [email] and order number is [order number]." Keep a copy of any written offer.

What cancelling saves you - yearly saving calculation

Use the real published Arccos prices for UK customers:

• Arccos Caddie App Annual Membership renewal: £131.88 per year
• Arccos Caddie App Membership (12 months, gift card price): £129.99 per year

Compare with the cheapest competitor price found in research:

• ServicePro: £9.99 per month; annual equivalent = £9.99 x 12 = £119.88 per year

Example savings:

• Cancel Arccos renewal at £131.88 and switch to ServicePro: £131.88 - £119.88 = £12.00 saved per year.
• Cancel a £129.99 gift-card annual membership and switch to ServicePro: £129.99 - £119.88 = £10.11 saved per year.

Key UK consumer law

Distance and off-premises contracts have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015.

Auto-renewal and unfair terms

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you encounter unclear renewal or cancellation practices, gather written communications and escalate.

How to escalate

1. Complain to Arccos by email to [email protected] or by registered post to Arccos, 50 Broadway, SW1H 0DB London, United Kingdom.

2. If Arccos fails to resolve the issue, get advice from Citizens Advice and consider the Payment Card chargeback route or Section 75 where the purchase qualifies under a credit card provider.

3. For unresolved disputes about regulated sectors use the appropriate ombudsman. The small claims court is an option for monetary claims under the civil procedure rules.

Relevant laws and guidance: Consumer Contracts Regulations 2013 - legislation.gov.uk; Consumer Rights Act 2015; CMA guidance on subscriptions.

Check access and app

After you cancel, delete the Arccos app from your devices to terminate the License under the EULA. Keep a local copy of any performance screenshots if needed for proof.

Final billing and refunds

Arccos offers a 30-day right of return for physical products bought on its website with a Return Authorization Number obtained via [email protected]. For Subscription cancellation, Arccos states there is no refund or other compensation for termination of your account or Subscription. Request written confirmation of any final balance or refund decision.

Data and re-activation

Ask Arccos in your cancellation email whether your account data will be retained or deleted and how long it will be stored. If you later re-activate, the published renewal price for membership is £131.88 per year for membership renewals after the first year.

Use this checklist to make sure your Arccos cancellation is complete and documented.

• Write an email to [email protected] with subject "Cancel Subscription" and include account email and order number.
• Request written confirmation of cancellation and any final billing statement.
• If you bought hardware online and want to return it, request a Return Authorization Number from [email protected] within 30 days of delivery.
• Delete the Arccos app from all devices to terminate the License as per the EULA.
• Keep proof of your cancellation request - sent email, registered post receipt, or Arccos reply.
• If you paid by credit card and believe a refund is due but not provided, contact your card issuer to discuss chargeback or Section 75 if eligible.
• If Arccos does not respond or refuses a lawful remedy, contact Citizens Advice and follow escalation steps to the relevant ombudsman or small claims court.