Cancel Arlo the easy way

Overview

Arlo is a provider of consumer and small business security cameras, cloud recording plans and related services. The company sells hardware such as video doorbells and wire-free cameras and offers subscription plans for cloud recording, detection and advanced features.

What Arlo sells

Arlo offers hardware plus optional subscription tiers called Arlo Secure, Arlo Secure Plus and Arlo Secure Pro for cloud recording, AI detection and emergency features. A free mode is available for live view and limited local recording on supported devices.

Company facts

Cancel on the web (my.arlo.com)

1. Sign in at my.arlo.com or the Arlo web portal.
2. Go to Account - Plan.
3. Click Change Plan and choose Cancel Subscription or Cancel Trial as shown.
4. Confirm cancellation on-screen. Save or screenshot the confirmation; Arlo provides on-screen confirmation and link to support documentation.
5. Download any recordings you want to keep before cancellation because recordings are deleted within 48 hours after the subscription end date.

Cancel on iOS (Apple subscriptions)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon - Subscriptions - find Arlo.
3. Tap Cancel Subscription. Follow Apple's confirmation flow.
4. For refunds or purchase disputes use Apple's Report a Problem at reportaproblem.apple.com; Arlo's refund policy does not apply to App Store purchases.

Cancel on Android (Google Play)

1. Open Google Play Store - Menu - Subscriptions.
2. Select the Arlo subscription and tap Cancel Subscription.
3. Follow Google Play prompts. For refunds use the Google Play order history page; Arlo's refund policy does not apply to Google Play purchases.

Cancel using the Arlo Secure App

1. Open the Arlo Secure app.
2. Tap Plan and then Modify Plan.
3. Select Cancel Plan and confirm in the app.
4. Save confirmation screenshot; download recordings within 48 hours of subscription end.

Cancel by phone, email or post

1. Arlo states that to change or cancel a subscription, the customer must use the same method they used to initially subscribe.
2. Arlo Support cannot change or cancel a plan for the customer according to Arlo official guidance.
3. If you must send a postal request send it to: Arlo, 138 Cheapside, EC2V 6BJ London, United Kingdom. Use registered post and keep proof of posting.
4. For order returns or refunds of physical products bought on Arlo.com email [email protected]. For other support use [email protected].

Moving address or relocating

If you move and the service cannot be provided at your new address you should notify Arlo and provide proof of new address such as a utility bill or tenancy agreement. The Consumer Contracts Regulations 2013 give rights for distance contracts, but Arlo's published process requires you cancel via the same channel used to subscribe.

Required documents: proof of new address (utility bill or tenancy), account details to identify subscription. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk.

Price increase

If Arlo increases the price of a contract at renewal you may have the right to cancel without penalty if the increase is material and not part of an agreed indexed clause. Keep the notification Arlo sent you showing the effective date and new price.

Required documents: the price increase notice from Arlo, account and billing statements. Applicable law: Consumer Rights Act 2015 on unfair contract terms and the CMA guidance on auto-renewal.

Death of the subscriber

To cancel because of the subscriber's death provide a death certificate and proof of authority for the estate. Arlo does not publish a specific form; send documents via secure channel requested by Arlo and use registered post if sending originals.

Required documents: death certificate, proof of authority. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Legitimate ground or service failure

If Arlo fails to provide services with reasonable care and skill you may cancel under the Consumer Rights Act 2015. Examples that may qualify include persistent failure to record or repeated service outages where Arlo cannot remedy the issue.

Required documents: detailed logs, screenshots, support ticket numbers and dates. Applicable law: Consumer Rights Act 2015.

End of commitment or fixed-term

If your subscription has a fixed term you may cancel at the contract end date. Check the plan terms on your Arlo account. If Arlo attempts to auto-renew without proper notice you may cancel and challenge unfair renewal practices with Citizens Advice or the CMA.

Required documents: contract or renewal notice, account details. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal.

Cooling-off rights (14 days)

For contracts concluded at a distance you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For digital content the right can end once download or streaming starts with your express consent. If you cancel within the cooling-off period request a refund within 14 days of cancellation or within 14 days of return evidence.

Required documents: cancellation notice, proof of return if goods were shipped. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk and Consumer Rights Act 2024 cooling-off rights details at legislation.gov.uk.

Before you cancel - negotiate

There are no Arlo-wide retention offers publicly documented in Arlo support pages or community posts that guarantee discounts for cancelling customers. Community threads report a price increase in 2026, but no official list of retention discounts is published. To request a retention offer contact Arlo from the account where billing is managed via the same channel you used to subscribe and ask for available promotions. Save any offer confirmation in writing.

What cancelling saves you - yearly maths

Compute your annual savings by multiplying monthly price by 12.

• Arlo Secure - 1 Camera: £2.49 x 12 = £29.88 per year. Official annual price listed as approximately £24.99 on Arlo pages for annual billing.
• Arlo Secure - Unlimited Cameras: £7.49 x 12 = £89.88 per year. Official annual listed as approximately £74.99 for annual billing.
• Arlo Secure Plus (monthly): £19.99 x 12 = £239.88 per year.
• Arlo Secure Pro (from): £12.99 x 12 = £155.88 per camera, per year.
• No Plan (free tier): £0 x 12 = £0 per year.

Cheapest real alternative from competitors listed in research: Securitas Technology business package at £35 per month equals £420 per year and is aimed at businesses - it is not cheaper for home users. For a cost-saving home alternative choose the Arlo No Plan free mode ( £0 ) and rely on local storage when available.

Consumer rights in the United Kingdom

Key laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 14-day cooling-off right for distance contracts is in the Consumer Contracts Regulations 2013. See the official legislation at legislation.gov.uk and Consumer Rights Act 2024 cooling-off rights details at legislation.gov.uk.

Auto-renewal and unfair contract terms

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Arlo's renewal terms were not made clear you may complain to Citizens Advice and, if unresolved, escalate to the CMA or use payment protection options such as chargeback on your card or Section 75 when applicable.

How to escalate a dispute

1) Complain to Arlo in writing and keep all correspondence. 2) If unresolved, get advice from Citizens Advice and consider complaint routes such as an ombudsman relevant to the payment or service sector. 3) For card payments contact your card issuer for chargeback or Section 75 where eligible.

Download and back up footage

Download any cloud recordings you want to keep before cancellation completes. Arlo states cloud recordings are deleted within 48 hours of the subscription end date. If recordings are important save them locally as MP4 files.

Check final billing and refunds

Check your card statement for the date of cancellation and any final refund. Arlo processes refunds for Arlo.com orders within 5 working days after processing returns. If you purchased via Apple or Google the refund rules of those stores apply and Arlo's refund policy does not cover those purchases.

Re-activation and lost data

If you re-subscribe later some cloud recordings deleted at cancellation will not be recoverable. Re-activation restores cloud features but not previously deleted footage. Keep login credentials and enable two-factor authentication if you re-subscribe.

Follow this checklist to cancel cleanly and keep your data where needed.

• Sign in to the exact account where you purchased the subscription.
• Cancel using the same method you used to subscribe (web or app).
• Take screenshots of on-screen cancellation confirmation.
• Download all desired cloud recordings - recordings are deleted within 48 hours after subscription end.
• Check bank or card statement for final charges and request a refund if eligible.
• If purchase was via Apple or Google, cancel through their stores and use their refund process if needed.
• If you need to send a postal cancellation, use registered post to Arlo, 138 Cheapside, EC2V 6BJ London, United Kingdom and keep proof of posting.
• If you experience unfair renewal or refusal to refund, contact Citizens Advice and consider a chargeback or Section 75 claim if your payment method qualifies.