Cancel Arsenal the easy way

Overview

Arsenal is a professional football club based in London. The club offers official memberships, season tickets and digital services that provide ticket access, retail discounts and digital content.

Main services

Official membership tiers include Digital Membership (free) and paid memberships such as Welcome To Our World, Junior Gunner and adult Red, Silver and Cannon memberships. Season tickets and Club Level packages are also offered.

Company facts

Web cancellation (recommended)

1. Sign in at your Arsenal account.
2. Select Manage Memberships.
3. Choose the membership to cancel and follow on-screen prompts to cancel renewal or the membership.
4. Keep the confirmation screen or confirmation email as proof.
5. For details on refunds and membership rules see the Club terms: Official terms.

Cancel via iOS app

1. Open the Arsenal app and sign in.
2. Tap Memberships then Manage Memberships.
3. Cancel renewal or contact support via the app for membership cancellation.
4. Save any in-app confirmation or email.

Cancel via Android app

1. Open the Arsenal app and sign in.
2. Tap Memberships then Manage Memberships.
3. Cancel renewal or message Membership Team through app support.
4. Save confirmation screenshot or email.

Cancel by phone

1. Call Membership Team on 0344 277 3625 or Box Office on 0207 619 5000.
2. State your full name, membership number and request cancellation or cancellation of auto-renewal.
3. Ask for a reference number and request an email confirmation.

Cancel by email or post

1. Email [email protected] for paid Red, Silver, Cannon or Junior Gunner memberships; email [email protected] for Digital Membership cancellation.
2. For phone/online/post purchases not used for tickets you may cancel within 14 days via [email protected], phone 0207 619 5000 or post to Box Office, Arsenal Football Club, Highbury House, 75 Drayton Park, London N5 1BU.
3. Keep the sent email or proof of registered post as evidence.

Cooling-off period (changed your mind)

Rule: For memberships purchased by phone, post or online and not yet used for ticket purchases, you have 14 days from the date of the contract to cancel and receive a full refund. Refunds are made within 14 days after the Club is informed. Evidence required: membership order reference and method of purchase, and confirmation that membership has not been used for ticket purchases or discounts. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Auto-renewal cancellation

Rule: You may cancel auto-renewal at any time prior to the renewal deadline by logging into Manage Memberships or by calling 0344 277 3625. If an auto-renewed membership has been paid and you cancel within 14 days and the membership has not been used for purchases/discounts you are entitled to a full refund within 14 days. Evidence required: payment reference and membership account details. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewals.

Price increase

Rule: Arsenal public materials do not set a specific club policy for cancelling because of a price increase. If a price increase affects your renewal and you believe the terms are unfair you should contact the Membership Team and refer to the Consumer Rights Act 2015 for unfair contract terms. Evidence required: renewal notice or communication stating the price change. Applicable law: Consumer Rights Act 2015.

Moving address or relocation

Rule: Arsenal does not publish a special cancellation policy for moving house. Evidence required if you request special consideration: proof of new address (utility bill or tenancy agreement) and membership details. Applicable law: No specific statutory right for cancellation on moving; rely on contract terms and communicate with the Club. Arsenal public information: Not published by Arsenal for automatic acceptance.

Death of subscriber

Rule: Arsenal does not publish specific instructions for cancellation on death of subscriber in the provided material. Evidence required: death certificate and proof of relationship, plus membership details. Applicable law: Not published by Arsenal; use the usual consumer escalation routes if needed.

Membership used to buy tickets or claim discounts

Rule: Cancellation rights for a full refund do not apply if the membership has been used to purchase tickets or claim discounts. Evidence required: proof of membership usage will be checked by the Club. Applicable law: Consumer Contracts Regulations 2013 (exception when services are provided or used).

Before you cancel - negotiation options

Arsenal public materials do not list specific retention offers made at time of cancellation. There are no published standard retention discounts. How to ask: call the Membership Team on 0344 277 3625, explain the reason for cancellation, request a retention offer or downgraded tier, and ask for any available promotional codes. Keep any written offer by email.

What cancelling saves - yearly calculations

Examples using Arsenal published annual prices:

• Red Membership: £38 per year. Calculation: £38 per year.
• Silver Membership: £59 per year. Calculation: £59 per year.
• Cannon Membership (ages 17-18): £32 per year. Calculation: £32 per year.
• Young Guns Full Membership (ages 12-16): £25 per year. Calculation: £25 per year.
• Welcome To Our World (ages 0-3): £10 per year. Calculation: £10 per year.

Cheapest real alternative (club membership example): Tottenham Hotspur official membership listed here for comparison at a typical adult price of £20 per year. Savings examples versus that alternative:

• Cancel Red (£38) and choose Tottenham membership (£20): £38 - £20 = £18 saved per year.
• Cancel Silver (£59) and choose Tottenham membership (£20): £59 - £20 = £39 saved per year.
• Cancel Cannon (£32) and choose Tottenham membership (£20): £32 - £20 = £12 saved per year.

Note: competitor prices used here are for comparison and should be checked on the competitor website before switching. Arsenal prices above are from the Club's published membership pricing.

Key consumer law

Relevant UK laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which gives a 14-day cooling-off period for most online and off-premises contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and limits unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) expects clear information about auto-renewal and easy cancellation. Hard-to-cancel subscriptions and unclear auto-renewal terms can be treated as unfair practices under CMA guidance.

How to escalate

Step 1 - Complain to the Club by email to [email protected] or [email protected] and keep written proof. Step 2 - If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service. Step 3 - Use payment remedies: Section 75 or chargeback via your card issuer if the payment qualifies. Step 4 - If the issue concerns unfair contract terms or market practices, refer to CMA guidance and consider a formal complaint to the relevant regulator.

Check access and benefits

Save or screenshot any cancellation confirmation. Confirm when access to benefits ends and whether any ticketing rights remain until the expiry date shown on your account.

Data and account

If you want your account removed or personal data deleted, request deletion from [email protected] and keep the reply. Digital Memberships that expire or are terminated cannot be renewed if Arsenal states so for that product.

Final billing and refunds

If you cancelled within the 14-day cooling-off period and the membership was paid and unused for tickets/discounts, you are entitled to a full refund processed within 14 days of the Club being informed. For other refunds, follow the Club’s returns and refunds guidance: Membership refunds - Help Centre.

Re-activation

To re-join later, sign up again via the official membership purchase pages. If you were on a season ticket waiting list (Gold waiting list) note that the waiting list price is redeemable against the first season ticket purchase and does not provide membership benefits while on the list.

Follow this checklist to cancel cleanly:

• 1) Identify the membership name and membership number.
• 2) If within 14 days and unused for tickets, send an email to the correct address ([email protected] or [email protected]) quoting your order reference.
• 3) If you prefer instant action cancel via Manage Memberships in your account or call 0344 277 3625.
• 4) Keep proof: confirmation email, screenshot and payment reference.
• 5) If sending post, use registered post to Box Office, Arsenal Football Club, Highbury House, 75 Drayton Park, London N5 1BU and keep tracking number.
• 6) If a refund is due, expect it within 14 days of the Club being notified.
• 7) If unresolved, escalate to Citizens Advice or use your card issuer for chargeback or Section 75 where applicable.