Cancel Artists and Illustrators the easy way

Overview

Artists and Illustrators is a UK magazine dedicated to artists and art lovers. It offers monthly issues with practical technical advice, product tests and artist profiles. Digital and print subscriptions are available, including single-issue digital purchases and an annual 13-issue digital bundle.

Audience and focus

The publication targets practising artists, hobbyists and readers interested in visual arts. Editorial content covers techniques, materials, studio practice and inspirational features aimed at painters, illustrators and makers.

Company facts

Web and account cancellation

1. Sign in to the account used to buy the subscription if you have one.
2. Open Subscription or My Account area and look for Cancel or Manage subscription.
3. Follow on-screen prompts and confirm cancellation.
4. Save or screenshot any confirmation page and copy confirmation email.

iOS cancellation

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Artists and Illustrators and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof.

Android cancellation

1. Open Google Play Store app and tap your profile.
2. Tap Payments and subscriptions then Subscriptions.
3. Select Artists and Illustrators and tap Cancel subscription.
4. Store the Google confirmation as proof.

Phone cancellation

1. Find the customer service number on official correspondence or the website.
2. Call and request cancellation, state subscriber name, email and address.
3. Ask for a reference number and note date and time of call.

Email cancellation

1. Send an email from the address on the subscription to the support email (if unknown, use the postal route).
2. Include full name, address, subscription start date and request to cancel.
3. Keep the sent email and any reply as proof.

Post cancellation

1. Write a signed cancellation letter including full name, address, subscription details and request to cancel.
2. Send by signed-for post to Artists and Illustrators, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the signed-for tracking receipt as proof.

Moving address

Rule: If you need to stop delivery because you move, notify Artists and Illustrators in writing or by email with your new address and request subscription termination or redirection. Proof required: a copy of a recent utility bill, tenancy agreement or council tax bill showing the new address. Legal basis: Consumer Contracts Regulations 2013 when the contract is distance selling and you exercise your right to cancel within 14 days.

Price increase

Rule: If the subscription price increases beyond the agreed term without your agreement, you can cancel. Proof required: the company notice of price increase or amended terms showing the new price. Legal basis: Consumer Rights Act 2015 and CMA guidance on unfair contract terms. Keep the notification as evidence.

Death of subscriber

Rule: Estates normally can end recurring subscriptions by providing a death certificate and proof of executorship. Proof required: death certificate and proof of authority to act for the estate. Legal basis: contractual termination under common law and trading advice; supply relevant documents to the trader.

Legitimate ground - poor service or missing issues

Rule: If the service is not performed with reasonable care and skill you can require remedy or end the contract under the Consumer Rights Act 2015. Proof required: copies of faulty issues, correspondence and dates showing missed deliveries. Legal basis: Consumer Rights Act 2015, section 45 on remedies for services and rights to a refund or repeat performance. See Consumer Rights Act 2015 section 45.

End of commitment

Rule: For memberships with an initial 12 calendar month commitment you must give 28 days notice before the anniversary to end at the forthcoming anniversary. If notice is later than 28 days, membership ends at the end of the following anniversary. Proof required: written cancellation or registered letter dated within the required notice window. Source: internal cancellation terms reported in research.

Cooling-off (change of mind)

Rule: For distance and online contracts you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For services the 14-day period starts the day after the contract is concluded. If you cancel during the 14-day period and the service has started with your express consent, the trader may charge for the part of the service supplied. For digital content, if you agreed to immediate download or streaming you lose the automatic right to cancel unless the content is faulty. Proof required: dated cancellation request within 14 days and any evidence of consent to immediate supply. See Which - cancelling online orders and Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Retention offers reported in research: none reported by Artists and Illustrators. If you want to ask for a retention offer, contact support by email or phone and request a price match, a temporary pause or an alternative package. Example script: 'Hello, I am considering cancelling. My name is [Full name]. My subscription started on [date]. Can you offer a lower rate or pause my subscription to keep me as a subscriber?' Keep written replies as proof.

What cancelling saves you - yearly cost calculation

If you pay monthly for the digital single issue at £4.50 per month, the yearly cost is 4.50 x 12 = £54.00 per year. The annual 13-issue digital bundle costs £29.99 per year. Savings example: switching from monthly to the annual bundle saves 54.00 - 29.99 = £24.01 per year. Cheapest competitor alternative from the researched list is a-n Artist Membership at £38 per year. Comparison: Artists and Illustrators annual 13 issues is £29.99 per year versus a-n membership at £38 per year, so the magazine annual bundle is £8.01 cheaper.

Key UK consumer law

Relevant laws: Consumer Contracts Regulations 2013 for distance and online sales, and the Consumer Rights Act 2015 for service quality and digital content. The Consumer Rights Act 2015 requires that services are performed with reasonable care and skill and provides remedies if they are not. See Consumer Rights Act 2015 section 45.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online purchases. If you cancel within 14 days for a service and the service has already started with your consent, the trader can charge for the service provided so far. For digital content you lose the cooling-off right if you consent to immediate supply. Refunds must be made without undue delay and within 14 days of the trader agreeing to the refund.

Escalation steps

1. Complain to the trader in writing and keep records. 2. If unresolved, contact Citizens Advice or your local Trading Standards office. 3. For payment disputes, consider Section 75 or chargeback via the card issuer for qualifying card payments. 4. If a formal ombudsman applies to the sector use that route. The Competition and Markets Authority monitors unfair auto-renewal and hard-to-cancel subscriptions.

Official guidance

For practical guidance on cancelling online orders see Which. For membership cancellation policy examples see association pages such as Visual Artists Association membership and a-n membership.

Check access and final issues

Confirm whether cancellation stops future issues immediately or at the end of the paid period. If you bought a digital 13-issue annual bundle at £29.99, expect access until the bundle expires unless your contract states otherwise. Keep the last confirmation email.

Data and account

Ask the company to confirm whether your personal data will be retained and how long. Request deletion if you want your data removed. Keep copies of any replies and record the date of deletion requests.

Final billing and refunds

If you cancelled within 14 days and the Consumer Contracts Regulations 2013 apply, expect a refund within 14 days of the trader agreeing to it. If the service started and you used part of it, the trader may deduct a reasonable amount for the period used. For magazine subscriptions research notes a statement: 'No refunds for magazine subscriptions even if issues sent to incorrect address after correction' for Artists and Illustrators; save this text or correspondence as evidence when disputing a refund refusal.

Re-activation and proof

If you decide to re-subscribe later you generally need to sign up again. Keep all cancellation confirmations as proof if a future billing dispute arises.

Use this checklist to cancel and protect yourself.

• Find your subscription details and payment receipts.
• Decide the method - email, post (signed-for), or app store cancellation.
• If within 14 days and bought online, prepare a written cancellation request referencing the Consumer Contracts Regulations 2013.
• If on a 12-month commitment, ensure you give at least 28 days notice before the anniversary.
• Send cancellation by registered post to Artists and Illustrators, Crown Way, CF14 3UZ Cardiff, United Kingdom or by email if you have the support address.
• Retain proof: sent email copy, registered-post receipt, or app store confirmation.
• If you do not receive refund within 14 days after agreement, complain in writing and contact Citizens Advice or Trading Standards.